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A professional 'partnership' for 27 years!
We have been using Conrad Martens Plumbing since 1991 and feel like they are our personal 'plumbing doctor'. This 'partnership' is based on many years of professional, prompt and personalised service. Many companies say that the client comes first but not all of them 'walk the talk'. In the case of Conrad Martens Plumbing, they 'walk the talk' and this mantra filters through the entire operation from office to field staff. It is reassuring to know that all your plumbing needs (large and small) are in such great hands!
We lost our hot water system on Friday night. We called Conrad Martens Plumbing on Saturday. The office staff was very helpful and promised that a tradie will call back. The tradie called us within 20 minutes and arranged for an inspection around 4PM. He turned up on time, but due to the complexity of the problem was unable to solve it. On Monday the expert arrived and discovered that the problem was with Energex. He has advised us to call them. We did, Energex came and now we have hot water again. To our surprise we were not charged for the initial call out because the problem could not be solved that day. We really can recommend this company. They are reliable and professional.
Prompt, efficient and friendly service
Conrad Martens Plumbing is prompt, friendly and reasonably priced. The quality of their work over the 10+ years we have used them cannot be faulted. Office staff and tradespeople great to deal with. Very happy to attend to large and small jobs, and if something is urgent, they are on the job straight away.
- Verified customer
We have used Conrad Martens for more than twenty years for our property, for a wide range of services. These included blocked drains in the property, blocked toilets, bathroom taps, hot water ... For both small jobs to large/major work, we have been very happy with the very reliable services.
Speedy Quality Pump Solution
Our old pump for the washing machine and toilets kept tripping. Conrad Martens came out, tested it, went and got a replacement and fitted the new pump all within a couple of hours of our initial phone call. It wasn't cheap, but we got a high quality replacement pump installed quickly with no corners cut.
Service the way it ought to be.
We needed a mixer tap in our kitchen replacing. One call to Conrad Martens had a plumber phoning me and organising to visit me that same afternoon with a replacement mixer tap supplied and fitted straight away. The work was speedy and efficient and the plumber was very pleasant and helpful. He even tightened up my Insinkerator whilst he was here. A job well done. I have no reservations about recommending Conrad Martens to anyone.
Highly recommend this company
Prompt and excellent service, replaced element in hot water system and was a reasonable price.
Appreciate the great service and the time they took to explain possible options with approximate costs.
All staff I have dealt with are a credit to themselves and Conrad Martens Plumbing & Hot Water they are friendly and professional.
Congratulations and keep up the great work
Quick, tidy and well priced!
It was handover time on a job after hours when we realised we had sprung a leak in a wall, stress levels were high after and calling multiple plumbers to no avail we got in touch with Conrad Martens and due to their punctuality, incredibly professional tradesmanship matched with a great price we were able to move forward from our dilemma to get things back on track and finished up in time. Great effort !
Avoid if you can.
Expensive, messy and aren't upfront with their prices. After an expensive exercise, I've lost my faith tradesmen. The leak is still not fixed and I got a large bill because they couldn't detect and fix leak. Then came time to negotiate a bill and they tried the pay by this date or else routine. I can not recommend them to anyone who wants a reasonable plumbing job done at a reasonable rate, an actual fix and on time.
Replacement - Hot Water System
First of all I would like to thank Conrad Martens Plumbing for excellent service in replacing my hot water system.
My positive review is based on the following:
1. Distance: I live interstate and have an investment unit in Brisbane. When I received advice that my hot water system had failed, I contacted Conrad Martens, who had previously undertaken work at the property. My dealings over the phone with Conrad Marten were quick, easy to understand and my calls were returned promptly.
2. Timely: The hot water system failed on a Friday morning....
I called Conrad Martens on the 3/1/18, being the forth plumber I called as no one else was working over this period, I chose them because they were local to my area and promoted their leak detection abilities. They did go through their fees and charges over the phone before attending, and I agreed as the leak I could hear sounded directly under my laundry doorway step, I didn’t think it would take that long to detect and repair. Over a period of 3 days with 2 or 3 plumbers (all very pleasant and polite) were on site on and off at any one time,...and finally on day 3 the pipe with the leak was found under the laundry doorway step, this was found after digging a 1 metre square hole in my patio cement because that’s where they thought (not know, but thought) that’s where the pipe would be, but wasn’t. Then after several other offered options they chipped out a few bricks from the doorway step to find the pipe exactly where the sound was coming from, I was advised as a first option to knock a hole in my laundry wall where the pipe ran diagonally across and up the wall, and punch out a brick to the outside of the house and join and run a pipe around the exterior of the house to bypass the leak, which he suspected, but not sure, was on the corner of the house as they usually are I was informed. I did not agree to this option, the second option was to remove my glass sliding door and timber surrounds and try to find the actual point of the leak that way. I did not agree to this option either, the third option was to knock out a few more bricks to the corner of the house where the suspected leak might be, I agreed to this option and the leak was found and fixed within 10 minutes. The costs for me to repair the patio hole was $400 and the bill I received for this service was for over $2,000, I am challenging this figure, but so far cannot reach an agreeable figure which I claim should be for day 3 only. Still disputing this. Blatant overcharging and overservicing. Unable to come to a satisfactory settlement but was threatened with more charges if I didn’t settle without involving a mediation officer and removing my review from this site, I had no choice but to settle and agree to this threat, so will have to delete this review on receiving a paid in full receipt from this company. Will never recommend them to anybody ever. Decided to amend my post to show a favourable outcome as agreed, very glad to end this, that’s about as good as it gets for me. Then decided to delete as per the agreement terms when the message from this site came up saying that removal of a product review is not legal as part of a settlement agreement, so not so sure now if I have to remove or not!
Exceptional Professional Service and Great Outcome
I had tried to get two local Plumbers to check a blocked storm water pipe, do a water compliance certificate and install a dishwasher. They gave me the runaround for over a week with no result and informed me if the pipe was blocked they would provide another quote to have it fixed. So I called Conrad Martens and was greeted by exceptional and helpful phone staff and then switched though to Warren who said he could have all that completed by lunchtime that day. His promise was kept as someone discovered the stormwater drain was blocked and fixe...d it immediately and all other jobs completed promptly and professionally. They were on time and their service was exceptional. I highly recommend this company and will definitely be calling them first for all my plumbing needs.
- Verified customer
Customer Satisfaction Guaranteed
i was in the middle of doing renovations and needed a plumber to seal of one LPG outlet and reposition another so I rang you guys as you replaced my hot water system not that long ago. From the initial contact on the phone and plumber Bruce coming and doing the job was all top notch. Conrad Martens set the benchmark for customer service. I would highly recommend you guys to everyone.
Thanks and keep up the good work.
- Verified customer
Excellent and Efficient Service
I found Conrad Martens Plumbing and Hot water to be polite and helpful when speaking on the phone, they knew exactly what was needed. I required a new hot water unit and resulting from call at 8am i was promised a plumber on site at 1.30pm. He arrived as promised at 1.30, the work was very neat and professionally done and finished by 3.30pm.I would definitely use this company again.
Prompt Efficient Service
So pleased that I chose Conrad Martens Plumbing and Hot Water to do my plumbing repairs. Not only was the plumber polite and respectful, but he also arrived promptly and conducted the repair jobs efficiently. The fridge magnet is a permanent fixture on my fridge. As an added bonus, I also received a pensioner discount.
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