Replacement - Hot Water System
First of all I would like to thank Conrad Martens Plumbing for excellent service in replacing my hot water system.
My positive review is based on the following:
1. Distance: I live interstate and have an investment unit in Brisbane. When I received advice that my hot water system had failed, I contacted Conrad Martens, who had previously undertaken work at the property. My dealings over the phone with Conrad Marten were quick, easy to understand and my calls were returned promptly.
2. Timely: The hot water system failed on a Friday morning....
I called Conrad Martens on the 3/1/18, being the forth plumber I called as no one else was working over this period, I chose them because they were local to my area and promoted their leak detection abilities. They did go through their fees and charges over the phone before attending, and I agreed as the leak I could hear sounded directly under my laundry doorway step, I didn’t think it would take that long to detect and repair. Over a period of 3 days with 2 or 3 plumbers (all very pleasant and polite) were on site on and off at any one time,...and finally on day 3 the pipe with the leak was found under the laundry doorway step, this was found after digging a 1 metre square hole in my patio cement because that’s where they thought (not know, but thought) that’s where the pipe would be, but wasn’t. Then after several other offered options they chipped out a few bricks from the doorway step to find the pipe exactly where the sound was coming from, I was advised as a first option to knock a hole in my laundry wall where the pipe ran diagonally across and up the wall, and punch out a brick to the outside of the house and join and run a pipe around the exterior of the house to bypass the leak, which he suspected, but not sure, was on the corner of the house as they usually are I was informed. I did not agree to this option, the second option was to remove my glass sliding door and timber surrounds and try to find the actual point of the leak that way. I did not agree to this option either, the third option was to knock out a few more bricks to the corner of the house where the suspected leak might be, I agreed to this option and the leak was found and fixed within 10 minutes. The costs for me to repair the patio hole was $400 and the bill I received for this service was for over $2,000, I am challenging this figure, but so far cannot reach an agreeable figure which I claim should be for day 3 only. Still disputing this. Blatant overcharging and overservicing. Unable to come to a satisfactory settlement but was threatened with more charges if I didn’t settle without involving a mediation officer and removing my review from this site, I had no choice but to settle and agree to this threat, so will have to delete this review on receiving a paid in full receipt from this company. Will never recommend them to anybody ever. Decided to amend my post to show a favourable outcome as agreed, very glad to end this, that’s about as good as it gets for me. Then decided to delete as per the agreement terms when the message from this site came up saying that removal of a product review is not legal as part of a settlement agreement, so not so sure now if I have to remove or not!
Exceptional Professional Service and Great Outcome
I had tried to get two local Plumbers to check a blocked storm water pipe, do a water compliance certificate and install a dishwasher. They gave me the runaround for over a week with no result and informed me if the pipe was blocked they would provide another quote to have it fixed. So I called Conrad Martens and was greeted by exceptional and helpful phone staff and then switched though to Warren who said he could have all that completed by lunchtime that day. His promise was kept as someone discovered the stormwater drain was blocked and fixe...d it immediately and all other jobs completed promptly and professionally. They were on time and their service was exceptional. I highly recommend this company and will definitely be calling them first for all my plumbing needs.
- Verified customer
Customer Satisfaction Guaranteed
i was in the middle of doing renovations and needed a plumber to seal of one LPG outlet and reposition another so I rang you guys as you replaced my hot water system not that long ago. From the initial contact on the phone and plumber Bruce coming and doing the job was all top notch. Conrad Martens set the benchmark for customer service. I would highly recommend you guys to everyone.
Thanks and keep up the good work.
- Verified customer
Excellent and Efficient Service
I found Conrad Martens Plumbing and Hot water to be polite and helpful when speaking on the phone, they knew exactly what was needed. I required a new hot water unit and resulting from call at 8am i was promised a plumber on site at 1.30pm. He arrived as promised at 1.30, the work was very neat and professionally done and finished by 3.30pm.I would definitely use this company again.
Prompt Efficient Service
So pleased that I chose Conrad Martens Plumbing and Hot Water to do my plumbing repairs. Not only was the plumber polite and respectful, but he also arrived promptly and conducted the repair jobs efficiently. The fridge magnet is a permanent fixture on my fridge. As an added bonus, I also received a pensioner discount.
Great service for everyone
Conrad Martens plumbers would be the most efficient and patient people I have dealt with as far as tradesmen. They arrive, do the work and leave everything clean. As an older customer they always explain everything and on occasions have picked up on another problem and fixed that. Tradesmen like these are one reason I am still living in my own home. I know if there's a problem I can count on them. Also must mention office staff. Wonderful and always courteous.
- Verified customer
Our old hot system was leaking water so I phoned Rheem Hot water for advice. They connected me to Conrad who sent a plumber to investigate. The plumber arrived within an hour and determined the it was beyond repair and suggested a replacement which I agreed. The new hot water system was installed two hours later. We are very happy for their prompt service. Definitely will contact them again for any future plumbing service.
Avoid these plumbers
These are the most expensive and inefficient plumbers I have encountered and I am 60 years old. They took a day and a half to discover a leak which turned out to be very obvious in the front yard near the meter. They charged me full rates for two "plumbers" who told me they were first year apprentices and who spent hours (slowly) digging up the yard while watched by a supervisor who I also paid for, even though he spent most of his time watching his young workers. The bill ran into thousands. I almost passed out when I received it and was going...to challenge it in a Tribunal when they agreed to negotiate. They kept promising to reduce the charges but then would hardly budge. Disgraceful. Would not recommend them to anyone. This is the first time I have written a review but I felt compelled to warn others.
Excellent company that stands out from the rest!
From first phone contact with the courteous, helpful and efficient admin staff to the successful resolution of my aging and troublesome solar system problem, I was pleasantly surprised. The plumber assigned to my job arrived on time, was professional and efficient and unwavering in his attempt to find a solution to the problem. I am so grateful that this company provides such an excellent service. I have been a client now for several years and have always been happy with every transaction.
Great Plumber - excellent service.
We had a hidden water leak and the plumber worked very hard until he found the problem. We were kept notified as to when he would arrive and even arrived earlier than expected which was great. The office staff are friendly and efficient and the plumber was friendly, knowledgeable and did a wonderful job. We are extremely happy with the service and the account and would not hesitate to recommend Conrad Martens Plumbing. Thank you - we are most grateful for such an excellent service.
Excellent service - Thank you!!!
We were very impressed with the service provided by Conrad Martens. The Plumber was on time and very efficient. He was thorough in his investigations and exceeded my expectations. The bill was also reasonable which made it even better. Highly recommend.
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