DONT RECOMMEND AT ALL
Obviously overcharged. Charging me $500 for replacing 4 flexihoses, and they asked me to pay $200 material costs for those hoses which I could get same stuff in Reece with no more then $30. What an ez money to make during the pandemic.
Unlawful and Unprofessional Behaviour
I would not recommend this company after an experience with them recently. Two plumbers from this company decided to let themselves into my apartment to investigate a leak in the building WITHOUT permission from myself or the real estate. As a young woman, coming out of the bathroom to see two strange men standing in my closet was obviously quite traumatic and upsetting. It has now left me feeling unsafe in my own home. This type of behaviour is unlawful and extremely unprofessional, as it is basic practice to give notice and have permission before entering ones home. I encourage people not use this business and to keep themselves safe, I would hate for this to happen to someone else.
Avoid if you can.
Expensive, messy and aren't upfront with their prices. After an expensive exercise, I've lost my faith tradesmen. The leak is still not fixed and I got a large bill because they couldn't detect and fix leak. Then came time to negotiate a bill and they tried the pay by this date or else routine. I can not recommend them to anyone who wants a reasonable plumbing job done at a reasonable rate, an actual fix and on time.
I called Conrad Martens on the 3/1/18, being the forth plumber I called as no one else was working over this period, I chose them because they were local to my area and promoted their leak detection abilities. They did go through their fees and charges over the phone before attending, and I agreed as the leak I could hear sounded directly under my laundry doorway step, I didn’t think it would take that long to detect and repair. Over a period of 3 days with 2 or 3 plumbers (all very pleasant and polite) were on site on and off at any one time,...and finally on day 3 the pipe with the leak was found under the laundry doorway step, this was found after digging a 1 metre square hole in my patio cement because that’s where they thought (not know, but thought) that’s where the pipe would be, but wasn’t. Then after several other offered options they chipped out a few bricks from the doorway step to find the pipe exactly where the sound was coming from, I was advised as a first option to knock a hole in my laundry wall where the pipe ran diagonally across and up the wall, and punch out a brick to the outside of the house and join and run a pipe around the exterior of the house to bypass the leak, which he suspected, but not sure, was on the corner of the house as they usually are I was informed. I did not agree to this option, the second option was to remove my glass sliding door and timber surrounds and try to find the actual point of the leak that way. I did not agree to this option either, the third option was to knock out a few more bricks to the corner of the house where the suspected leak might be, I agreed to this option and the leak was found and fixed within 10 minutes. The costs for me to repair the patio hole was $400 and the bill I received for this service was for over $2,000, I am challenging this figure, but so far cannot reach an agreeable figure which I claim should be for day 3 only. Still disputing this. Blatant overcharging and overservicing. Unable to come to a satisfactory settlement but was threatened with more charges if I didn’t settle without involving a mediation officer and removing my review from this site, I had no choice but to settle and agree to this threat, so will have to delete this review on receiving a paid in full receipt from this company. Will never recommend them to anybody ever. Decided to amend my post to show a favourable outcome as agreed, very glad to end this, that’s about as good as it gets for me. Then decided to delete as per the agreement terms when the message from this site came up saying that removal of a product review is not legal as part of a settlement agreement, so not so sure now if I have to remove or not!
Avoid these plumbers
These are the most expensive and inefficient plumbers I have encountered and I am 60 years old. They took a day and a half to discover a leak which turned out to be very obvious in the front yard near the meter. They charged me full rates for two "plumbers" who told me they were first year apprentices and who spent hours (slowly) digging up the yard while watched by a supervisor who I also paid for, even though he spent most of his time watching his young workers. The bill ran into thousands. I almost passed out when I received it and was going...to challenge it in a Tribunal when they agreed to negotiate. They kept promising to reduce the charges but then would hardly budge. Disgraceful. Would not recommend them to anyone. This is the first time I have written a review but I felt compelled to warn others.
- Verified customer
Not happy at all EXPENSIVE
Dented our brand new fridge then expected us to pay for half of the repairs. And then we got the bill...
Over $700 for a waste water pipe for the dishwasher and plumbing in the fridge.
Requested an itemised bill which never arrived which makes me think they jacked the price of the work up to include the whole price of the fridge repairs!
Never using them again.
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