- Verified customer
One on my favourite companies to do business with, staff do not treat you like a number, but father
I have been dealing with both the Hobart and Moonah stores, ever since moving back to Tasmania, 15 years ago. They offer one of the finance as well, and are fully ran by Coogans itself, and not one of the third party types, that Have so many hidden fees and charges. You only have to pay a $20 fee if you payout the finance contract early. I have been doing this for years. the service that you get, is the old fashioned service, that has gone-by at most other stores, you are treated like a friend. I have brought a few lemons, in the past, bu...t they quickly fixed it and I had gotten a different product instead if i wanted it. I recently brought a side by side freezer from them, plus a 3 seater lounge, the middle of the lounge had to be repaired, was done pronto.
I bought a couch in a bit of a hurry on finance in mid 2015. Initially was glad to be buying locally and loved the colour and style. Unfortunately the devil is in the details. On finance we have paid double what the item is worth in the store (approx $6000 for a corner couch). This would have been a minor irritation however, it is barely over two and a half years old and 5 of the 6 headrests no longer work and one seat has completely collapsed. Is it just me or should such an expensive couch not fall to pieces within 2 and a half years - we...do not jump around on it. I have also had to call twice before someone finally returned my call today. They have stated a repairer will be coming out - hopefully they can do something that will take my annoyance away. I would definitely not recommend the finance deals in this store though or the quality of such a big ticket item, that you hope to have for about ten years. Sorry Coogans
- Verified customer
Comfortable and relaxing!
I have been looking for a lounge (3 seater) and a recliner to match for awhile now, I had to take into account my cat whom loves to scratch the furniture and it concerned me. I eventually decided to keep one old chair from here and cover it for him then buy a 3 seater 100% leather lounge with a matching recliner, its beautiful, my cat hasn't scratched it, suits me and my home and my grandchildren are great with it, I can just wipe any marks, I am comfortable and happy with my purchase!
Great finance company
I've been a customer since 2008. I pay always on time and pay off early so I don't pay as much in interest (the interest can be exorbitant).
I have both worked and been a SAHM and these guys are fair. I have a good credit rating and I've always treated them well so they have treated me well as a customer.
Anything you don't need is not financially smart to get on credit but I do, and have continued to do, each few years. As long as you make the payments and try to pay them off early it can be useful.
I'm very happy being a customer ...of Coogans and will probably use them for many years to come. Lovely furniture. I have bought a tv, computer, treadmill, vaccume cleaner, my baby nursery furniture, washer, living room chair, fridge and just recently a beautiful dining table that was $2,350 (before interest). I own everything but the dining table which I plan to pay off within a yr. Love Coogans!!
Worst service ever from Coogans.
I bought an Electrolux vacuum cleaner from Coogans in the Moonah store in Hobart City, Tasmania.
I also bought a Toshiba Tablet as well.
Both items are faulty and stopped working within the month after purchasing them.
Coogans have refused to refund my purchases and say that I must run around for them to take my purchases to service centers to be repaired.
Although I have been advised by a Justice Officer in court that Coogans must refund my purchases, they are still refusing to do so and I have also been advised that they are breaking the law in their refusal to do so.
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