Reviewer Photos & Videos
Great Place to shop
I purchased a uppababy bassinet back in 2019 the website was easy to use and postage so quick. I've just recommended my girlfriend to coolkidz as she needs a rumble seat for her uppababy vista. The price was outstanding along with free shipping, she will be putting in her order very soon! Great Company
Wonderful customer service
I ordered an UppaBaby Rumbleseat and it arrived the very next day. Upon realising I had purchased the wrong colour, the customer service team at CoolKidz were so helpful in assisting me with the return. Great service!
Website: 5 stars: Very fast shipping and quick response from the customer service team via email (I needed to change shipping details).
Slumber Pod: 4 stars: have used it twice since buying it (we haven’t been away much). The first time I attempted to put it together by myself and it was very hard. Two people can handle the assembly a lot easier!. Baby did not have her nap there the first time because I was using a big floor cushion and she was excited at the novelty of it all. When using it over a travel cot, it was easier to get her to sleep...
Had a bad experience with the customer service team well mostly a guy named David. He is so un helpful and then just closes the ticket when he isn't happy and nothing is even solved. Very bad service.
Fantastic customer service!
A huge thanks to Wendy for her excellent / proactive customer service! She gave great tips re how to maintain the pram and organised to replace the damaged frame for free.
I bought a Cruz pram worth $1090 which had a faulty latch from the first day. After so many emails and follow up David the manager referred me to their website to purchase a $10 latch and install it myself saying it is not covered by warranty.
Amazing Range to Choose From
So happy with my very stylish and practical uppababy vista pram. Thanks to the staff at Coolkidz who took time to explain the full functions of this product. So many great products to choose from online will be back to purchase again
Very happy customer :)
I purchased an uppababy vista and absolutely love it! The staff were sooooo helpful and lovely and took their time to answer all my questions. Thank you so much coolkidz, I have a very happy and comfortable baby when out and about :)
Great product range
Love that Coolkidz have a great range of products, that are so useful for every day use, including sleeping and play. Love the teething range Matchstick Monkey and Uppababy Strollers.
Great products for Parents
Love the product range on the Coolkidz website!
Quality brands, covering Baby/ Toddler sleep, feeding, play, travel, prams and education.
Staff are super helpful and knowledgeable to speak with. Fast turn around time when placing an order. Will definitely shop online at Coolkidz again!
I bought a pram at the expo this weekend, staff are very easy and pleasant to speak to. Got a great deal. Ordered Sunday and arrived Tuesday! Very quick process :) Happy customer
Non existent customer service, quick to not claim responsibility
Exceptionally bad customer service
I wrote to them on 14th of Feb with an enquiry about whether a stroller I bought Coolkidz online was set up properly, I provided pictures. They wrote back immediately and asked for more pictures. No response until I had to chase them up 2 days later. They advised something wasn't set up properly and asked for more pictures... no response until I had to chase them up again. on 18th Feb they advised it was not set up right and said they would provide some videos to help me. Nothing from them until I chased the...
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