I bought a Cruz pram worth $1090 which had a faulty latch from the first day. After so many emails and follow up David the manager referred me to their website to purchase a $10 latch and install it myself saying it is not covered by warranty.
Amazing Range to Choose From
So happy with my very stylish and practical uppababy vista pram. Thanks to the staff at Coolkidz who took time to explain the full functions of this product. So many great products to choose from online will be back to purchase again
Great products for Parents
Love the product range on the Coolkidz website!
Quality brands, covering Baby/ Toddler sleep, feeding, play, travel, prams and education.
Staff are super helpful and knowledgeable to speak with. Fast turn around time when placing an order. Will definitely shop online at Coolkidz again!
Non existent customer service, quick to not claim responsibility
Exceptionally bad customer service
I wrote to them on 14th of Feb with an enquiry about whether a stroller I bought Coolkidz online was set up properly, I provided pictures. They wrote back immediately and asked for more pictures. No response until I had to chase them up 2 days later. They advised something wasn't set up properly and asked for more pictures... no response until I had to chase them up again. on 18th Feb they advised it was not set up right and said they would provide some videos to help me. Nothing from them until I chased the...
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