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Coolkidz Australia

Coolkidz Australia

3.8 from 13 reviews · View Statistics

Reviews

3.8

13 reviews
5
(9)
4
(0)
3
(0)
2
(0)
1
(4)
  • Product Quality
    1.5 (2)
  • Return Claim MadeYes (1) · No (1)
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Gary mcphee
Gary mcphee Perth, WA

Don't honour warranty

published

Have owned our uppa baby vista for 16 months, big crack appeared in the seat and they refused to honour the warranty. Saying it must've been done by baggage handlers when we have only flown once and was 6 months ago. Pretty disappointing considering the $1900 outlay and the recent purchase of seat no2 for our second boy due in a week

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Disappointed
DisappointedSydney
  • 4 reviews
  • 1 like

Terrible service

published

Had a bad experience with the customer service team well mostly a guy named David. He is so un helpful and then just closes the ticket when he isn't happy and nothing is even solved. Very bad service.

Incentivised ReviewNo
Ali S
Ali SGreater Melbourne (Outer), VIC
  • 3 reviews

Terrible Service

published

I bought a Cruz pram worth $1090 which had a faulty latch from the first day. After so many emails and follow up David the manager referred me to their website to purchase a $10 latch and install it myself saying it is not covered by warranty.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Coolkidz Australia
Coolkidz AustraliaCoolkidz Australia
Ali S
Ali S
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jasmine
jasmineGreen Valley

Non existent customer service, quick to not claim responsibility

published
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