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Cosmetics Now

Reviews

1.6

7 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(6)
  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (7) · No
  • Shipping
    2.0 (4)
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Stephanie_jade

Stephanie_jadeGreater Melbourne (Outer), VIC

  • 13 reviews

Wish I could give no stars

published

Ordered two months ago, tried following the order up two weeks ago, was told to be patient. Emailed again, no response so I commented on their Facebook. Inboxed me asking to reply to their email that they never sent then blocked me and deleted my comment. Emailed their customer service requesting a refund and was told again to be patient as the item was stuck in Singapore due to covid 19 restrictions and I wouldn’t be getting a refund until I got the product and sent it back to them. Asked them to just do the right thing and give my money back, no response. Will be going through the bank for my refund and reporting to consumer affairs

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedMarch 2020
Cappuchino Lover

Cappuchino LoverSydney, NSW

  • 3 reviews

Slow, poor service

published

Cosmetics Now does not deliver on its website promises. The company promised to deliver a product from Melbourne in 2-3 days, if I paid for a DHL courier. Then they shipped the item from Hong Kong, taking 11 days for delivery.

Know your consumer rights https://www.accc.gov.au/consumers/consumer-rights-guarantees

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedApril 2020
  • Verified customer

We ordered to us and received an empty box

published

We ordered colloidal silver. 2 bottles shipped to us. We received an empty box. Cosmetics now just told us to order again and they would package better. We are out $65.00. They say their is warranty on the web site but we received nothing.

Shipping
Return Claim MadeYes
Date PurchasedJanuary 2020
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Never ordering again

published

Have ordered my product over 2 weeks ago still haven't received it and cannot tell me where my parcel is. Company has the worse service and just take your money

Return Claim MadeYes
Date PurchasedNovember 2019

Excellent shopping experience!

published

They have genuine products and shipping time is good. I had a incident where the lipstick I received was damaged but Cosmetics Now didnt bat an eyelid and helped me out with such ease and professionalism. Highly recommend!

Product Quality
Shipping
Return Claim MadeYes
Date PurchasedAugust 2019
Jake

JakeSydney, NSW

Don’t believe what what you see and pay for is what you get!

published

They did not provide what was advertised and paid for in good faith. They merely delivered something else and expected me to be satisfied with settling for this. I will never do business with them ever again and would not recommend them to anyone!

Return Claim MadeYes
Date PurchasedJune 2019
Richard

RichardGreater Melbourne (Outer), VIC

Do not order anything

published

I ordered 2 perfumes, fair wait on the post and i'm local. They sent 2 diff perfumes that I did not want. All they do is offer me 20% off the perfumes that I didn't want. No apologies for the mistakes or inconvenience nothing. Just keep pushing with the 20%. I buy a lot of product as my partner is obsessed with perfume and product but don't buy from cosmetics now as you might just not get what you order. Their service is terrible and rude rude rude.

Return Claim MadeYes
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Questions & Answers

Albertwang

Albertwangasked

Hi. Is Reuzel Daily Shampoo/Scrub Shampoo/Conditioner sealed?

No answers
pammy

pammyasked

Are their perfumes real not copies?

2 answers
Anchi
Anchi

Sorry, but I don't know

Rhiannon C.
Rhiannon C.

I'm asking the same question.

DJ K

DJ Kasked

The deodorant stick (clean) is dry. Do I have to wet it to use it? There are no instructions as to use. Thanks,

No answers

Get an answer from our members and Cosmetics Now representatives

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