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Cosmetics Now
4.7 from 2,683 reviews · View Statistics
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Reviews

  • Product Quality
    1.3 (29)
  • Return Claim MadeYes (8) · No (35)
  • Shipping
    1.3 (29)
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Shon
ShonSydney Surrounds, NSW
  • Verified

23 business days and counting

published

I have been waiting 23 business days for a $300 order and still have no idea when it’s coming. One parcel has shipping details that are inaccurate & the other has no shipping details. At no time at ordering was I told it comes from overseas but after chasing I have been told it comes from USA. Not happy, $300 and seen nothing for it. I would not recommend this place at all. :(

Shipping
1/5
Incentivised Review No
Date PurchasedAugust 2021
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Terrible service. Would not recommend

published

First and last time buyer.

20+ Business days and I’m still waiting for my products. Tracking information was only just updated in the last 24 hours and shows no information except for the word “preparing”. No communication or updates from the company except for when I chase... and even then I only get a “it’s in its way”.

Product Quality
1/5
Shipping
1/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Awful company.

published

Got told time was dispatched. 10 days later nothing. Then got sent a fake shipping link and told to wait

DO NOT USE.

Product Quality
1/5
Shipping
1/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
Michelle T
Michelle TCanberra Central 2601, ACT
  • 3 reviews
  • 1 like

Opened and used cleanser- unhappy!

published

I ordered 2 bottled cleanser/toner products. They arrived with some sticky tape over the pop top lids. There was no inner seal over the bottles as you would expect from a high-end product. One of the bottles leaked in transit. The other bottle had about 3/4 of the product in it. I believe these are either fake, faulty or used so beware!

Product Quality
2/5
Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
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Wouldn’t recommend this company at all. Haven’t received my purchase, have tried calling and emailing no response.

published

Not satisfied at all, haven’t received my items that I have paid for and no response from company about my order.

Incentivised Review No
Return Claim MadeNo
Date PurchasedMay 2021
  • Verified

Faulty item

published

The product I received was faulty. The cushion came with its safety seal slightly unsealed and opened. The joints of the inner lid of the cushion was broken, wobbly and weak. I have currently asked for return and refund, and am waiting for their response.
I saw a lot of reviews online saying that their refund process has been dragging on for months and I hope that is not the case for me. Very disappointed.
Do not use this website!

Product Quality
1/5
Shipping
3/5
  • Verified

Misleading advertising and product !!! - Dior Eau Sauvage Parfume

published

Took 10 days for delivery. Misleading advertising as ingredients in perfume is 2017 formulation which does not have Myrrh resin as advertised and has elemi instead. Buyer beware!!! Never dealing with this again!!!

Incentivised Review No
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Stormy
StormyIllawarra
  • 6 reviews
  • 9 likes

Express Post - nearly $15.00 ordered on 14/05, still no sign of anything happening or been sent 21/05

published

Seriously concerned, i thought i would give this company a try considering they were popping up in my email all the time, so i ordered, via express post, express post in Australian terms is within 1-3 MAX, that's why we pay for express, but not this company, they haven't even shipped my goods yet, so suss right now and to be honest, cranky that ive trusted this company, all i can do is keep waiting, and after reading these reviews, 100% concern this is a fraudulent company.

Shipping
1/5
Incentivised Review No

No customer service

published

My parcel was never posted , I’ve called 20+ times and no one answers the phone, reply to emails is just automated generic emails .... waste of time and money

Product Quality
1/5
Incentivised Review No
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  • Verified

Very Distrusting of this Service

published
Product Quality
1/5
Incentivised Review No
Date PurchasedFebruary 2021
Annie
Annie

I still have not received my refund, so looks like I was never going to.

Skutz
SkutzSydney, NSW
  • 3 reviews

Don’t trust

published

Advertised as ivory but changed to beige in shopping cart. 55 bucks stolen. Don’t trust these scammers. They just send whatever they have left in stock.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Chloe G
Chloe GGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Cancelled order and lied

published

Cancelled my order saying the all stock wasn’t available logged back on and it was still for sale, when I questioned this and why/how every single item I ordered was out of stock (why is it available to purchase then?) they then said stock was priced wrong. Took days for my refund let alone the terrible customer service on lying to their customers about sudden cancelled orders

Product Quality
1/5
Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
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Andrea
AndreaSydney, NSW
  • 2 reviews
  • 1 like

canceled order

published

They canceled my order with the explanation that they made price mistake. I have spent time to make an order and the only thing they offered in an apology.

Incentivised Review No
Date PurchasedApril 2021
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi Andrea,
A technical error had caused for the incorrect prices to be provided to Catch for a few hours.

Sorry for the inconvenience caused.

Joy
Joy
  • 2 reviews

Terrible service

published

Ordered and paid for several items and was cancelled after the payment was processed saying item was mispriced. The offer was on for several hours.

Incentivised Review No
Return Claim MadeNo
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
  • Verified

Bad Delivery Services!!!!

published

I have paid but have not received the package yet!
My order was made Feb 21st, 2021, It is already 38 days from the shipping promises (5-10 business days). Super disappointed.

  • Thumbnail
Shipping
1/5
Incentivised Review No
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Questions & Answers

Youtube T.
Youtube T.asked

How long does a bank transfer take to receive on your end?

No answers
Inger
Ingerasked

Why do I need a password to shop and pay! Cannot see the reason for it.

No answers
Stu68
Stu68 asked

Deliver to Thailand?
Import tax?

2 answers
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi,
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.

Best W.
Best W.

how long does it take shipping to Thailand ?

See all Cosmetics Now questions

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