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Not sure what is going on but for some reason the delivery process is terrible. No explanation from Cosmetics now either. Seems to be with Australia Post for more that 2 weeks? It appears I am not the only one making this statement either.. Purchased on 12/10 ... Today is 04/11 and still no product. Appears to have been despatched on 20/10... So the delivery process needs to be reviewed on Cosmetic Now part if they are to continue to be a player in the "online" shopping market.
Parcel hasn't arrived.
I placed an order 2 and a half weeks ago and have been sent a tracking number which only shows that Australia Post is Ready for Processing. I have tried to call for updates but can't get anyone. I have emailed twice but only had one reply which said to 'wait a few more days' which I have done. But still nothing is showing up on the tracking. This company is terrible to deal with and I'm not sure if I will ever receive my purchase.
I’ve ordered before but this is the last time. Almost 3 weeks and no product, and I had to pay $7 shipping. Sure delivery is slow, but not this slow I could drive to the warehouse in under 30 mins. Last order from me and customer service is non existent.
Avoid at all cost
Order more than a month ago, never received my order. There’s better place to shop, please avoid at all cost
Good online web store but shocking use of unnecessary bubble wrap plastic for packaging.
I am satisfied with navigating the website and with the range of Clinique and Chanel products I have been buying from Cosmetics Now for years but am very dissatisfied with the unenvironmental packaging inside the box. How can you justify the use of so much bubble wrap in this day and age? I have written to you and raised this issue before with no result or response. I am trying to purchase most of my Clinique products form Clinique Australia now because they use tissue paper as padding/ packaging inside. Please address this problem and catch up to the 21st century.
Please avoid this company, Unresponsive when seeking support. Yet to receive anything.
I order 4 items valued at around 200+ Dollars on 26 September.
Cosmetic Now states the deliver time is around 5-8 Business days. It has been 12 business day, and yet the parcel has not arrive.
I have been trying to email their support however their support is very unresponsive, I sent an email to them on 8 October, and today is the 12 October. Still no reply and no parcel. Nothing!!!
Their Facebook chat is not capable of rendering any kind of support or assistance, they just kept asking you to email their unresponsive and unhelpful support mail.
This is my first purchase and yet already facing so much issues.
How could such a reputable web store be so disappointing. This is ridiculous.
23 days after ordering and still nothing
I ordered perfume for my wife 23 days ago. It said 5-10 days shipping. The only message that is showing on DHL from the day after ordering is, "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL" Since then, there has been no updates and each time I email customer service to ask were my parcel is, they are exceedingly unhelpful. I would avoid using this company at all cost.
I ordered La Belle and Elie Saab. They sent me a confirmation email stating that my order were shipped Sept 20. I just received an email today (Sept 22) saying La Belle is out of stock AFTER they shipped my order!!
Bought JLo perfume, no charms around bottle, bought product many times from chemist warehouse so I know what I'm suppose to be getting. Rudest customer service that I have ever experienced and they continue to email you being extremely rude.
Review collected in partnership with Cosmetics Now
23 business days and counting
I have been waiting 23 business days for a $300 order and still have no idea when it’s coming. One parcel has shipping details that are inaccurate & the other has no shipping details. At no time at ordering was I told it comes from overseas but after chasing I have been told it comes from USA. Not happy, $300 and seen nothing for it. I would not recommend this place at all. :(
Terrible service. Would not recommend
First and last time buyer.
20+ Business days and I’m still waiting for my products. Tracking information was only just updated in the last 24 hours and shows no information except for the word “preparing”. No communication or updates from the company except for when I chase... and even then I only get a “it’s in its way”.
Got told time was dispatched. 10 days later nothing. Then got sent a fake shipping link and told to wait
DO NOT USE.
Opened and used cleanser- unhappy!
I ordered 2 bottled cleanser/toner products. They arrived with some sticky tape over the pop top lids. There was no inner seal over the bottles as you would expect from a high-end product. One of the bottles leaked in transit. The other bottle had about 3/4 of the product in it. I believe these are either fake, faulty or used so beware!
Wouldn’t recommend this company at all. Haven’t received my purchase, have tried calling and emailing no response.
Not satisfied at all, haven’t received my items that I have paid for and no response from company about my order.
The product I received was faulty. The cushion came with its safety seal slightly unsealed and opened. The joints of the inner lid of the cushion was broken, wobbly and weak. I have currently asked for return and refund, and am waiting for their response.
I saw a lot of reviews online saying that their refund process has been dragging on for months and I hope that is not the case for me. Very disappointed.
Do not use this website!
Questions & Answers
How long does a bank transfer take to receive on your end?
Why do I need a password to shop and pay! Cannot see the reason for it.
Deliver to Thailand?
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.
how long does it take shipping to Thailand ?
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