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Cosmetics Now
4.7 from 2,725 reviews · View Statistics
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Reviews

  • Product Quality
    2.8 (73)
  • Return Claim MadeYes (10) · No (82)
  • Shipping
    2.1 (81)
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111aaa
111aaaMetropolitan Adelaide, SA

2 weeks and still waiting

published

This has the longest shipping I have ever experienced! It's been 2 weeks and I've not had any informative correspondence about the whereabouts of my order. It has taken 6 days for my order to even leave their warehouse, when shipping was meant to be 5-7 days (which I paid extra for.) I will not order from here again.

Shipping
1/5
Incentivised Review No
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Easy and quick

published

The store had exactly what I was looking for. It was easy to find and then put in the order. It has arrived quickly. All in all a very good experience and I will use again

Product Quality
5/5
Shipping
5/5
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  • Verified

The worst experience I had

published

If I can give 0 star I will. I ordered my product on Dec 26th, it arrived on Jan 18th. I was excited to receive the order. However, when I received the package, the box was too soft. It was all wet. When I opened the box, the lotion was leaked out of bottle. The pump of the bottle was damaged. I tried to call the number they showed on the website many times, no response. I already requested online, still no response. I bought many things from other countries, it never happen before. This is worst experience I had. So disappointed.

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Product Quality
1/5
Shipping
1/5
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  • Verified

Fast to be shipped and good price

published

Quite old stock a product of 07/19 for one 06/20 for the other fanola bottles. Bit annoyed. Otherwise good to have the other products here

Product Quality
2/5
Shipping
5/5
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Review collected in partnership with Cosmetics Now

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robin
robingold coast
  • 6 reviews
  • 2 likes

First and last order for me!

published
Product Quality
3/5
Shipping
1/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi Robin

Our customer success officer has reached out to you to discuss how we can help with this case. Could you please reply to his email at customersuccess@cosmeticsnow.com Thank you

robin
robin
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Jason
JasonSouth East Queensland, QLD
  • 3 reviews
  • 6 likes

This seller is a scammer

published

Order placed and paid for 22 Nov - Misleading states stock in Australia - advised stock is supposedly coming from US no US Tracking Number provided - Australia Post Tracking Number Provided - VLP5035929010009*** Tracking update Pending, No tracking history have spoken to Australia Post - pending means a international parcel that is expected but not received.
Several emails to Cosmetics Now Order is on its way, please allow 10-15 business days for delivery. still issues Australian Post tracking number - shows no update.
1 month from purchase no product - no Christmas present

Incentivised Review No
Return Claim MadeNo
Date PurchasedNovember 2021
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
Jason
Jason
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
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Unsure if legit company?

published

Similar to all reviews, my products have not arrived despite having purchased them in Nov 2021. I had Assumed my purchased products were stocked in Australia however they are being delivered from the US. Citing delivery issues, the products have not arrived in Australia hence the inactive tracking information from Australia Post. I am now questioning if this is a legitimate company and regret my first purchase from Cosmetics Now. I have requested for a full refund and was told I would only get a 7% refund? This is unacceptable and if the issue worsens, I will definitely be in contact with Consumers Affairs and the Aust Department of Fair Trading.

Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello It's been two weeks since we responded to your review below however we have not heard from you. We cannot assist you until you can contact our customer success manager at customersuccess@cosmeticsnow.com Thank you.

Yes, I have received your response. Noting that Australia Post have yet to deliver the products which the latest correspondence from yourselves noted it will be delivered on 14 Jan.

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No delivery, no help.

published

Ordered a $130 perfume on October 26. Still hasn't arrived 2 months later. It's an AU site but they don't tell you goods are shipped from US. Weren't particularly interested in helping just blamed AusPost. When I complained on their Facebook page they blocked me and deleted my comments.

Shipping
1/5
Incentivised Review No
Date PurchasedOctober 2021
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

Unhappy Customer
Unhappy Customer

Refund given.

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  • Verified

Be patient

published

Quality and price of the product is great. However the time of delivery is unacceptable. In Dec 20th I got my order from Nov 10th.

Incentivised Review No
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Extremely Poor Customer Service

published

Ordered my items from Cosmetics Now website on 18/11/2021, it's now 23/12/2021 5 weeks later & still waiting for my package to arrive. All I get from Cosmetics Now it must still be in transit, it should arrive in the next 2-3 weeks because it is a busy time of the year. This is Extremely Poor Customer Service. Refused to contact their carrier to find out where my package is. WILL NOT USE THIS COMPANY AGAIN

Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

please retry customersuccess@cosmeticsnow.com if the problem persists please email info@cosmeticsnow.com

UNHAPPY CUSTOMER
UNHAPPY CUSTOMER

This matter has finally been settled, I'm happy with the outcome

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  • Verified

Really good

published

Product is really nice on the skin. It absorbs really quickly and leaves no residue behind. I follow with a basic vitamin e cream afterwards and my skin feels plump and hydrated for hours. Will be buying again

Product Quality
4/5
Shipping
5/5
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Review collected in partnership with Cosmetics Now

  • Verified

ordered but after 3 months nothing recevied.

published

ordered Shampoo ~$300 CAD @Sep but now Dec after 3 months nothing recevied.
Updated @Dec 21.
after emails to customer services got refund finally.

Incentivised Review No
Date PurchasedSeptember 2021
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

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Danny
DannySydney, NSW

Slow postage and poor customer service

published

On purchasing it state do 5-10 business days. It’s now 18 days and my order is nowhere to be seen. As far as I am aware, when I attempt to track this, it hasn’t even left it’s original destination even though the company says it has.

I won’t ever use them again!

Shipping
1/5
Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

Danny
Danny

I’ve already done that. Useless!

Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello Danny our customer success manager takes a great pride in his work to help remediate any customer issues. As of 13 January he has not heard from you. Please contact customersuccess@cosmeticsnow.com and he will help you with this case.

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Pilotforfun
PilotforfunSouth East Queensland, QLD

Deceptive. Market as in stock. Products shipped from the USA

published

Ordered 2 x products at the end of November that were both listed as In Stock. 15 days later still no tracking information and emails not answered. May have got lost in spam box? Phoned and was told they were held up in customs and shipping via two separate sources. Guys. If it says in stock it means Australia. Get real and be honest!

Product Quality
3/5
Shipping
1/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

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Incompetent & Unprofessional

published
Product Quality
5/5
Shipping
3/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
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Questions & Answers

Youtube T.
Youtube T.asked

How long does a bank transfer take to receive on your end?

No answers
Inger
Ingerasked

Why do I need a password to shop and pay! Cannot see the reason for it.

No answers
Stu68
Stu68 asked

Deliver to Thailand?
Import tax?

2 answers
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi,
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.

Best W.
Best W.

how long does it take shipping to Thailand ?

See all Cosmetics Now questions

Get an answer from our members and Cosmetics Now representatives

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