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Fast to be shipped and good price
Quite old stock a product of 07/19 for one 06/20 for the other fanola bottles. Bit annoyed. Otherwise good to have the other products here
Review collected in partnership with Cosmetics Now
First and last order for me!
Ordered fragrance on 25th November 2021 as a Christmas gift, location which is hidden under a shipping drop down menu turned out to be in the US, even so shipping stated 10-15 business days but arrived 5th January 2022. Would be better if location was up front plus I guess its convenient using Covid as an excuse for the unexpected delay but this virus has been around for the past 2 years so knowing that why state a delivery time at all.
Its no wonder Amazon is so successful, they don't debit buyers accounts until final shipment is in place an...d until then it is possible to cancel the order, never had a problem with them. When I discovered from tracking this was not going to arrive in the stated time frame I had to buy the item from another seller to have as a gift, I was then told it was impossible to cancel the order and I would need to refuse delivery so once it had been returned I could have a refund. I was also offered a 20% discount for the inconvenience (which was conveniently forgotten). I accepted delivery and now its in my closet, waste of money! Really bad experience all round so this was my first and last order, will stick to the many other reliable and price competitive sellers in future.
This seller is a scammer
Order placed and paid for 22 Nov - Misleading states stock in Australia - advised stock is supposedly coming from US no US Tracking Number provided - Australia Post Tracking Number Provided - VLP5035929010009*** Tracking update Pending, No tracking history have spoken to Australia Post - pending means a international parcel that is expected but not received.
Several emails to Cosmetics Now Order is on its way, please allow 10-15 business days for delivery. still issues Australian Post tracking number - shows no update.
1 month from purchase no product - no Christmas present
Slow postage and poor customer service
On purchasing it state do 5-10 business days. It’s now 18 days and my order is nowhere to be seen. As far as I am aware, when I attempt to track this, it hasn’t even left it’s original destination even though the company says it has.
I won’t ever use them again!
Deceptive. Market as in stock. Products shipped from the USA
Ordered 2 x products at the end of November that were both listed as In Stock. 15 days later still no tracking information and emails not answered. May have got lost in spam box? Phoned and was told they were held up in customs and shipping via two separate sources. Guys. If it says in stock it means Australia. Get real and be honest!
Incompetent & Unprofessional
• 22 Nov - Order placed – Full payment processed immediately
• 22 Nov – Authorisation 3 digit code requested. Order on hold
• 22 Nov – Replied with 3 digit code
• 23 Nov – Receipt for purchase received showing full amount
• 24 Nov – Unsigned email stating authorisation code was incorrect, and for me to recheck.
• 24 Nov – I sent code again.
• 26 Nov – Unsigned email stating “Your order has been cancelled.”
• 26 Nov – I emailed a request to receive a full refund
• 27 Nov – Unsigned email: “Since your order was not verified and cancelled your card was not charged. You can check with the bank.”
• 27 Nov – I sent a screenshot of full payment made 22 Nov and again requested a full refund....
Parcel hasn't arrived.
I placed an order 2 and a half weeks ago and have been sent a tracking number which only shows that Australia Post is Ready for Processing. I have tried to call for updates but can't get anyone. I have emailed twice but only had one reply which said to 'wait a few more days' which I have done. But still nothing is showing up on the tracking. This company is terrible to deal with and I'm not sure if I will ever receive my purchase.
I’ve ordered before but this is the last time. Almost 3 weeks and no product, and I had to pay $7 shipping. Sure delivery is slow, but not this slow I could drive to the warehouse in under 30 mins. Last order from me and customer service is non existent.
Good online web store but shocking use of unnecessary bubble wrap plastic for packaging.
I am satisfied with navigating the website and with the range of Clinique and Chanel products I have been buying from Cosmetics Now for years but am very dissatisfied with the unenvironmental packaging inside the box. How can you justify the use of so much bubble wrap in this day and age? I have written to you and raised this issue before with no result or response. I am trying to purchase most of my Clinique products form Clinique Australia now because they use tissue paper as padding/ packaging inside. Please address this problem and catch up to the 21st century.
23 days after ordering and still nothing
I ordered perfume for my wife 23 days ago. It said 5-10 days shipping. The only message that is showing on DHL from the day after ordering is, "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL" Since then, there has been no updates and each time I email customer service to ask were my parcel is, they are exceedingly unhelpful. I would avoid using this company at all cost.
I ordered La Belle and Elie Saab. They sent me a confirmation email stating that my order were shipped Sept 20. I just received an email today (Sept 22) saying La Belle is out of stock AFTER they shipped my order!!
Bought JLo perfume, no charms around bottle, bought product many times from chemist warehouse so I know what I'm suppose to be getting. Rudest customer service that I have ever experienced and they continue to email you being extremely rude.
Review collected in partnership with Cosmetics Now
Terrible service. Would not recommend
First and last time buyer.
20+ Business days and I’m still waiting for my products. Tracking information was only just updated in the last 24 hours and shows no information except for the word “preparing”. No communication or updates from the company except for when I chase... and even then I only get a “it’s in its way”.
Opened and used cleanser- unhappy!
I ordered 2 bottled cleanser/toner products. They arrived with some sticky tape over the pop top lids. There was no inner seal over the bottles as you would expect from a high-end product. One of the bottles leaked in transit. The other bottle had about 3/4 of the product in it. I believe these are either fake, faulty or used so beware!
Wouldn’t recommend this company at all. Haven’t received my purchase, have tried calling and emailing no response.
Not satisfied at all, haven’t received my items that I have paid for and no response from company about my order.
Questions & Answers
How long does a bank transfer take to receive on your end?
Why do I need a password to shop and pay! Cannot see the reason for it.
Deliver to Thailand?
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.
how long does it take shipping to Thailand ?
Get an answer from our members and Cosmetics Now representatives
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