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The product I received was faulty. The cushion came with its safety seal slightly unsealed and opened. The joints of the inner lid of the cushion was broken, wobbly and weak. I have currently asked for return and refund, and am waiting for their response.
I saw a lot of reviews online saying that their refund process has been dragging on for months and I hope that is not the case for me. Very disappointed.
Do not use this website!
Bad Delivery Services!!!!
I have paid but have not received the package yet!
My order was made Feb 21st, 2021, It is already 38 days from the shipping promises (5-10 business days). Super disappointed.
Item arrived, very late postage even by covid19 standards, the item was stale and quite possibly an imitation (there are telltale nuances missing in the font on the item and box, also the label should have a logo and a batch number; (plus it stank, smelled nothing like the usual item), after several calls and messages left, several emails (15 and counting) with a nonsense 1-sentence reply. This company doesn't respond to calls or left messages. The reply to email will be extremely basic and very slow, unless you enjoy a colossally frustrating experience. I was given a refund, only after I posted this review (which I have since edited a little).
Wish I could give no stars
Ordered two months ago, tried following the order up two weeks ago, was told to be patient. Emailed again, no response so I commented on their Facebook. Inboxed me asking to reply to their email that they never sent then blocked me and deleted my comment. Emailed their customer service requesting a refund and was told again to be patient as the item was stuck in Singapore due to covid 19 restrictions and I wouldn’t be getting a refund until I got the product and sent it back to them. Asked them to just do the right thing and give my money back, no response. Will be going through the bank for my refund and reporting to consumer affairs
Slow, poor service
Cosmetics Now does not deliver on its website promises. The company promised to deliver a product from Melbourne in 2-3 days, if I paid for a DHL courier. Then they shipped the item from Hong Kong, taking 11 days for delivery.
Know your consumer rights https://www.accc.gov.au/consumers/consumer-rights-guarantees
We ordered to us and received an empty box
We ordered colloidal silver. 2 bottles shipped to us. We received an empty box. Cosmetics now just told us to order again and they would package better. We are out $65.00. They say their is warranty on the web site but we received nothing.
Never ordering again
Have ordered my product over 2 weeks ago still haven't received it and cannot tell me where my parcel is. Company has the worse service and just take your money
Don’t believe what what you see and pay for is what you get!
They did not provide what was advertised and paid for in good faith. They merely delivered something else and expected me to be satisfied with settling for this. I will never do business with them ever again and would not recommend them to anyone!
Do not order anything
I ordered 2 perfumes, fair wait on the post and i'm local. They sent 2 diff perfumes that I did not want. All they do is offer me 20% off the perfumes that I didn't want. No apologies for the mistakes or inconvenience nothing. Just keep pushing with the 20%. I buy a lot of product as my partner is obsessed with perfume and product but don't buy from cosmetics now as you might just not get what you order. Their service is terrible and rude rude rude.
Questions & Answers
How long does a bank transfer take to receive on your end?
Why do I need a password to shop and pay! Cannot see the reason for it.
Deliver to Thailand?
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.
how long does it take shipping to Thailand ?
Get an answer from our members and Cosmetics Now representatives
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