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Cosmetics Now

Cosmetics Now (page 4 of 8)

4.7 from 2,725 reviews · View Statistics
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Reviews

  • Product Quality
    1.9 (47)
  • Return Claim MadeYes (9) · No (57)
  • Shipping
    1.5 (56)
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Cody
Cody
  • 3 reviews
  • 6 likes

Don’t waste your money

published

1st time make purchase from this site, waited 3weeks for it to arrive, back and forth emails to customer service, they don’t even bother to contact with courier to locate my package, asking for refund, and they ignore! Never again! Don’t waste your money!

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  • Verified

Very Disappointed with shipping and customer care service

published

My ordered was super delayed and no one in customer service was able to provide any answers. All they said was be patient.
Moreover item is being shipped from outside USA. the order confirmation said it was domestic shipping.
Looks like a very nontransparent transaction to scam customers. All my requests to initiate return are being ignored now.

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  • Verified

We ordered to us and received an empty box

published

We ordered colloidal silver. 2 bottles shipped to us. We received an empty box. Cosmetics now just told us to order again and they would package better. We are out $65.00. They say their is warranty on the web site but we received nothing.

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Jessica
JessicaNorthern Region, NSW
  • 4 reviews
  • 1 like
  • Verified

Works ok so far, only 2nd day

published

Used for two days, good so far, hoping results last longer and better the more used,
Was disappointed with the actual item when received, package/box was open and all bent up, looks as though had been either used or no care what so ever put into the traveling to get to me.

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Review collected in partnership with Cosmetics Now

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Patrawee M.
Patrawee M.Sydney, NSW

It wasn’t good

published

I has been made an order 2 of Biotherm Life Plankton Essence 125ml/4.22oz on 13/01 it dose cost me $204.36 and normally it was taking 4-6 business day to arrive as your email confirmed said, This has been almost over a month i haven’t had any thing from you, I has emailed to follow up and every time they were replying me like

“We are sorry to hear you have yet to receive your order, thanks for pointing this out to us, this was very unusual.

I have contacted couriers to enquire about the issue and will get back to you as soon as i know more”

This is could not help at all.

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Terry
TerryPerth, WA
  • 3 reviews
  • Verified

Disappointed :(

published

Received me long awaited perfume a few days ago but unfortunately I thought I was ordered my favourite Lolita Lempicker Eau De Perfume Spray (with the lovely apple spray and blueish bottle) but received the L'Eau Jolie Eau De Toilette - very very different. Somehow I think it may have been discontinued :(

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Review collected in partnership with Cosmetics Now

Jade Facey
Jade FaceySydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Scam they don't post & refuse to refund

published

I ordered from them two weeks ago. They haven't sent my item and are incredibly rude to deal with. They refused to refund me. The tracking shows not dispatched. Joke of a company do not trust. How dare you keep my money when you haven't dispatched it. Its well over the date I should have received it. Disgusting service

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Shawn
ShawnSydney, NSW

Very expensive for what I received. Very overpriced.

published

It was easy to navigate the store no problems.
Range of products available fine.
Not satisfied with the quantity of products I bought at all. Found since other suppliers who charge much less for more of the product. I was over charged on the basis of what I received and what I paid. 2 x 14 ml tubes for over $120. Silly me!

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Alejandro
AlejandroDarwin, NT
  • 2 reviews
  • 1 like
  • Verified

Incorrect product advertised and returns process unnecessarily difficult

published

I purchased a 100mL bottle of Hugo Boss Sport Eau De Toilette through the Amazon AU Store. Cosmetics Now sent a 30mL bottle instead. When I enquired why a 30mL bottle was sent, the response was "Amazon made a mistake with the listing".

I started that I'd like to return the product and have the postage reimbursed. Cosmetics Now have not responded after several days and have made the process of a simple return unnecessarily painful. Most disappointing is that they did not apologise for the mistake, but instead blamed Amazon. Cosmetic Now deserve a one star rating for terrible customer service.

Caveat emptor!

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  • Verified

They sent the wrong product and they knew it!

published
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  • Verified

Worst service I have ever received!

published

Worst service I have ever received! I ordered from cosmeticsnow.ca. My ordered was supposed to be delivered in 7-12 days, and it has been over a month, and the tracking is still indicating the parcel is sitting in Sweden. When contacting customer service, they told me that “sometimes we need to have a bit of patience”!!!

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Jimmy W.
Jimmy W.Central, SA

Easy to order. Cheap? Not so much!

published

Easy to order, glad that they have products that not available at the local stores where I am from. However, product price in advertised emails CHANGED (increased) at actual web site. In New Zealand we would call that FALSE Advertising! And it's illegal!

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  • Verified

Cosmetics Now - poor communication following delay

published

Product received on the 8th business day from order and unhelpful response following two enquiries as to the reason for delay, as it was only coming from Melbourne. Also, as Crabtree & Evelyn Hand Therapy Set said to be a best seller, why is the Manufactured Day May 2017? It must have been sitting on a shelf somewhere for over 2 1/2 years.

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Review collected in partnership with Cosmetics Now

Reagzaur
ReagzaurPerth, WA

Poor service, poor response, poor postage.

published

Purchased a perfume that states that it would take 4-6 days to post in hopes to get it on time for a present. 5 days later finding out that they are posting from America and said will take 6-10 days. Tried emailing them but no response, had to call to get any information. Here I am 3 weeks later, the day I need the present and the order still not here. Just disappointing service and not guaranteed postage times. Recommend going somewhere else.

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Never ordering again

published

Have ordered my product over 2 weeks ago still haven't received it and cannot tell me where my parcel is. Company has the worse service and just take your money

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Allie
AllieGreater Melbourne (Inner), VIC
  • 5 reviews
  • 7 likes

The first few purchases were great, then it all changed...

published
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  • Verified

SHAME SHAME SHAME Poor customer service late misleading mail service

published

Was a loyal customer for many years but sad to say I won't be using them again. Misleading advertising with mail delivery times and prices are not reasonable anymore. No taking care of loyal customers AT ALL . And customer service never picks up phone or when they do its some angry guy shouting at you from a warehouse or something. It's unfortunate they have gone downhill with service and customer support. Shame because they WERE good. How foolish of them to think customer service is not a priority!! Much bettter options to go to now girls that will provide you with good customer service as should be.

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Jake
JakeSydney, NSW

Don’t believe what what you see and pay for is what you get!

published

They did not provide what was advertised and paid for in good faith. They merely delivered something else and expected me to be satisfied with settling for this. I will never do business with them ever again and would not recommend them to anyone!

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It took 16days for delivery !!

published

The web says 4~6 days to deliver but it took 16 days !!
May be not their fault but NZ post laziness , however very frustrating !
I would not repeat from this seller.

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Brendan M.
Brendan M.North Western Region, NSW

Incredibly Slow - Terrible Customer Service

published

Order #1417149 still not shipped 6 days after ordering. They refuse to answer their phone or reply to emails. Im trying to get a refund from afterpay. Dont even bother with this company.

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Richard
RichardGreater Melbourne (Outer), VIC

Do not order anything

published

I ordered 2 perfumes, fair wait on the post and i'm local. They sent 2 diff perfumes that I did not want. All they do is offer me 20% off the perfumes that I didn't want. No apologies for the mistakes or inconvenience nothing. Just keep pushing with the 20%. I buy a lot of product as my partner is obsessed with perfume and product but don't buy from cosmetics now as you might just not get what you order. Their service is terrible and rude rude rude.

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Don’t waste your time!

published

They take three days to dispatch. They don’t offer express. So all in all, to pay the same price as anywhere else, you have to wait two weeks to get your products.

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can't review without the product

published

placed order 12 days ago, cosmeticnz tells me i should be calling courier to get an update which I did..

courier service have no idea where this parcel is at and tells me it should be sender making contact to get detailed info.

seems like it would take 3 wks for me to receive these items.

Can you please get back to me with an update or arrange refund

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Amy
Amy
  • 2 reviews
  • 3 likes

Do not order from this site

published

Ordered some makeup, delivery stated 3-6 days , it’s now day 6 and still have not received . I emailed them and they said they have to get the item from Hong Kong when they are supposed be to be an Australian website . Now the postage is going to take another 6 days . I have asked for a refund .

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  • Verified

Poor Delivery & NO Communication!

published

Delivery was slow, when my STILA Foundation got here I knew I had ordered the wrong shade as soon as I saw it. & When I asked if i could swap for the colour i need that was not possible I was told to purchase another one even though they are the same price. After asking if I could return they offered me a 50% refund on the product if i just kept it. After no response for a while i have decided to go with the refund as it will be less hassle for myself. I am still waiting for a response about my refund replies are very delayed and not very professional at all.

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Page 4 of 8

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