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Cosmetics Now
4.7 from 2,706 reviews · View Statistics
See the Best Beauty Product Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.5 (286)
  • Return Claim MadeYes (11) · No (299)
  • Shipping
    4.2 (238)
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Carrol Halliwell
Carrol HalliwellSouth East Queensland, QLD
  • 4 reviews
  • 6 likes
  • Verified

Great all-round experience

published

Easy to order and my products arrived sooner than I had expected. Molton Brown shower gel has the most beautiful perfume. Makes a wonderful gift too.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

peachy
peachySydney, NSW
  • Verified

Excellent service !

published

I recommend Cosmetics Now company for the next purchase of cosmetics, all of hight quality in the world you can find it in here. Best deal and fast shipping.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

taniaug
taniaugSydney, NSW
  • 2 reviews
  • Verified

white linen body cream

published

Only store in Aus that I could get the white linen body cream for my mum she absolutely luvs it ,easy usin the online store and delivery tracking provided will buy from again

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

Indigo
IndigoGreater Melbourne (Inner), VIC
  • 5 reviews
  • 1 like

Rubbish delivery

published

Not sure what is going on but for some reason the delivery process is terrible. No explanation from Cosmetics now either. Seems to be with Australia Post for more that 2 weeks? It appears I am not the only one making this statement either.. Purchased on 12/10 ... Today is 04/11 and still no product. Appears to have been despatched on 20/10... So the delivery process needs to be reviewed on Cosmetic Now part if they are to continue to be a player in the "online" shopping market.

Shipping
1/5
Incentivised Review No
Date PurchasedOctober 2021
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  • Verified

Everything as required!

published

They gave quick delivery. Cosmetics now have Good communication, both on web store, and also through the tracking process. Able to track easily. Thank you!

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

Mandy
MandySouth East Queensland, QLD

Parcel hasn't arrived.

published

I placed an order 2 and a half weeks ago and have been sent a tracking number which only shows that Australia Post is Ready for Processing. I have tried to call for updates but can't get anyone. I have emailed twice but only had one reply which said to 'wait a few more days' which I have done. But still nothing is showing up on the tracking. This company is terrible to deal with and I'm not sure if I will ever receive my purchase.

Shipping
1/5
Incentivised Review No
Mandy
Mandy

My parcel did eventually turn up.

Jan M.
Jan M.
  • 2 reviews
  • 2 likes

Items never received - hugely disappointing:

published

I ordered two products on the 27/9/2021
Never received them. Asked for a refund -
Didn’t get one. This was my first purchase from Cosmetics Now.
Would definitely not recommend as customer service is poor.

Incentivised Review No
Return Claim MadeNo
Date PurchasedSeptember 2021
George
GeorgeMelbourne
  • 5 reviews
  • 4 likes

Rubbish delivery

published

I’ve ordered before but this is the last time. Almost 3 weeks and no product, and I had to pay $7 shipping. Sure delivery is slow, but not this slow I could drive to the warehouse in under 30 mins. Last order from me and customer service is non existent.

Shipping
1/5
Incentivised Review No
Chung
ChungGreater Melbourne (Metropolitan), VIC

Avoid at all cost

published

Order more than a month ago, never received my order. There’s better place to shop, please avoid at all cost

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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JessyR
JessyRGippsland, VIC
  • 3 reviews
  • Verified

Favourite foundation at a better price

published

I have problematic skin and young blood mineral make-up has become my saviour. Only issue is most places the price is ridiculous. I buy from Cosmetics Now because it's easy to navigate the sites, the cost is reasonable and delivery is super fast. Thanks guys❤

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

  • Verified

Perfect

published

Great service and quick delivery. Products to perfection. I’ll certainly order again when necessary. I’ve passed on website to my family. Regards Lorraine

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

Felicity Brooks
Felicity BrooksMetropolitan Adelaide, SA

So efficient and great price

published

Finding my absolute favourite perfume for pretty much half price was awesome. But then it arrived in no time at all. Thanks you - great service and product!

Product Quality
5/5
Incentivised Review No
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  • Verified

Please avoid this company, Unresponsive when seeking support. Yet to receive anything.

published

I order 4 items valued at around 200+ Dollars on 26 September.

Cosmetic Now states the deliver time is around 5-8 Business days. It has been 12 business day, and yet the parcel has not arrive.

I have been trying to email their support however their support is very unresponsive, I sent an email to them on 8 October, and today is the 12 October. Still no reply and no parcel. Nothing!!!

Their Facebook chat is not capable of rendering any kind of support or assistance, they just kept asking you to email their unresponsive and unhelpful support mail.

This is my first purchase and yet already facing so much issues.

How could such a reputable web store be so disappointing. This is ridiculous.

Product Quality
1/5
Shipping
1/5
  • Verified

Everything is great

published

It was very easy to order. All the products are great. I will order again. The products are very good.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

Pam Mcmahon
Pam McmahonMetropolitan Adelaide, SA
  • Verified

Easy transaction thanks

published

Found what I wanted easily and the range of products is extensive. I’m glad I ordered from your store as I couldn’t buy the item I wanted for the price in Australia.

Product Quality
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

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Questions & Answers

Youtube T.
Youtube T.asked

How long does a bank transfer take to receive on your end?

No answers
Inger
Ingerasked

Why do I need a password to shop and pay! Cannot see the reason for it.

No answers
Stu68
Stu68 asked

Deliver to Thailand?
Import tax?

2 answers
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi,
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.

Best W.
Best W.

how long does it take shipping to Thailand ?

See all Cosmetics Now questions

Get an answer from our members and Cosmetics Now representatives

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