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Cosmetics Now
4.7 from 2,720 reviews · View Statistics
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Reviews

  • Product Quality
    4.5 (299)
  • Return Claim MadeYes (11) · No (313)
  • Shipping
    4.1 (255)
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Excellent work and customer service!

published

I am a regular customer of Cosmetics Now. I always buy perfumes for myself and gifts also, skincare products for my daughter. I am very satisfied with the team's work, service and pleasant discounts: fast delivery, excellent service and quality of all the products I bought from them. Always a quick resolution should a problem arise. Products are described accurately, and The photos Truly reflect What you Are purchasing. Thank you, Guys. Highly recommend!

Product Quality
5/5
Shipping
5/5
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robin
robingold coast
  • 6 reviews
  • 2 likes

First and last order for me!

published
Product Quality
3/5
Shipping
1/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi Robin

Our customer success officer has reached out to you to discuss how we can help with this case. Could you please reply to his email at customersuccess@cosmeticsnow.com Thank you

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Jason
JasonSouth East Queensland, QLD
  • 3 reviews
  • 6 likes

This seller is a scammer

published

Order placed and paid for 22 Nov - Misleading states stock in Australia - advised stock is supposedly coming from US no US Tracking Number provided - Australia Post Tracking Number Provided - VLP5035929010009*** Tracking update Pending, No tracking history have spoken to Australia Post - pending means a international parcel that is expected but not received.
Several emails to Cosmetics Now Order is on its way, please allow 10-15 business days for delivery. still issues Australian Post tracking number - shows no update.
1 month from purchase no product - no Christmas present

Incentivised Review No
Return Claim MadeNo
Date PurchasedNovember 2021
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
Jason
Jason
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
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Unsure if legit company?

published

Similar to all reviews, my products have not arrived despite having purchased them in Nov 2021. I had Assumed my purchased products were stocked in Australia however they are being delivered from the US. Citing delivery issues, the products have not arrived in Australia hence the inactive tracking information from Australia Post. I am now questioning if this is a legitimate company and regret my first purchase from Cosmetics Now. I have requested for a full refund and was told I would only get a 7% refund? This is unacceptable and if the issue worsens, I will definitely be in contact with Consumers Affairs and the Aust Department of Fair Trading.

Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello It's been two weeks since we responded to your review below however we have not heard from you. We cannot assist you until you can contact our customer success manager at customersuccess@cosmeticsnow.com Thank you.

Yes, I have received your response. Noting that Australia Post have yet to deliver the products which the latest correspondence from yourselves noted it will be delivered on 14 Jan.

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No delivery, no help.

published

Ordered a $130 perfume on October 26. Still hasn't arrived 2 months later. It's an AU site but they don't tell you goods are shipped from US. Weren't particularly interested in helping just blamed AusPost. When I complained on their Facebook page they blocked me and deleted my comments.

Shipping
1/5
Incentivised Review No
Date PurchasedOctober 2021
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

Unhappy Customer
Unhappy Customer

Refund given.

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  • Verified

Be patient

published

Quality and price of the product is great. However the time of delivery is unacceptable. In Dec 20th I got my order from Nov 10th.

Incentivised Review No
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Extremely Poor Customer Service

published

Ordered my items from Cosmetics Now website on 18/11/2021, it's now 23/12/2021 5 weeks later & still waiting for my package to arrive. All I get from Cosmetics Now it must still be in transit, it should arrive in the next 2-3 weeks because it is a busy time of the year. This is Extremely Poor Customer Service. Refused to contact their carrier to find out where my package is. WILL NOT USE THIS COMPANY AGAIN

Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

please retry customersuccess@cosmeticsnow.com if the problem persists please email info@cosmeticsnow.com

This matter has finally been settled, I'm happy with the outcome

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  • Verified

Really good

published

Product is really nice on the skin. It absorbs really quickly and leaves no residue behind. I follow with a basic vitamin e cream afterwards and my skin feels plump and hydrated for hours. Will be buying again

Product Quality
4/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cosmetics Now

Bee bas
Bee basSydney, NSW
  • Verified

Impressed

published

Orders arrive super fast to Sydney Australia. Ordered Afnan her highness perfume twice from this website as it’s hard to find in my country. Authentic fragrance and came individually packaged from NY vis express. I have bought multiple high end make up products from this website previously too (La mer foundation and Tom Ford concealer) and each time everything from service to delivery to product quality has been excellent.

Product Quality
5/5
Shipping
5/5
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Review collected in partnership with Cosmetics Now

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Danny
DannySydney, NSW

Slow postage and poor customer service

published

On purchasing it state do 5-10 business days. It’s now 18 days and my order is nowhere to be seen. As far as I am aware, when I attempt to track this, it hasn’t even left it’s original destination even though the company says it has.

I won’t ever use them again!

Shipping
1/5
Incentivised Review No
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

Danny
Danny

I’ve already done that. Useless!

Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello Danny our customer success manager takes a great pride in his work to help remediate any customer issues. As of 13 January he has not heard from you. Please contact customersuccess@cosmeticsnow.com and he will help you with this case.

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Ruth L.
Ruth L.Sydney, NSW
  • Verified

Perfect experience

published

Turned up on time. Packed well. Just what I needed. Product I have used before but had difficulty finding it.

Product Quality
5/5
Shipping
5/5
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Review collected in partnership with Cosmetics Now

Pilotforfun
PilotforfunSouth East Queensland, QLD

Deceptive. Market as in stock. Products shipped from the USA

published

Ordered 2 x products at the end of November that were both listed as In Stock. 15 days later still no tracking information and emails not answered. May have got lost in spam box? Phoned and was told they were held up in customs and shipping via two separate sources. Guys. If it says in stock it means Australia. Get real and be honest!

Product Quality
3/5
Shipping
1/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hello. Please contact customersuccess@cosmeticsnow.com. We will assist with your order. Thank you.

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Incompetent & Unprofessional

published
Product Quality
5/5
Shipping
3/5
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
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Carrol Halliwell
Carrol HalliwellSouth East Queensland, QLD
  • 4 reviews
  • 6 likes
  • Verified

Great all-round experience

published

Easy to order and my products arrived sooner than I had expected. Molton Brown shower gel has the most beautiful perfume. Makes a wonderful gift too.

Product Quality
5/5
Shipping
5/5
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Review collected in partnership with Cosmetics Now

peachy
peachySydney, NSW
  • Verified

Excellent service !

published

I recommend Cosmetics Now company for the next purchase of cosmetics, all of hight quality in the world you can find it in here. Best deal and fast shipping.

Product Quality
5/5
Shipping
5/5
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Review collected in partnership with Cosmetics Now

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Questions & Answers

Youtube T.
Youtube T.asked

How long does a bank transfer take to receive on your end?

No answers
Inger
Ingerasked

Why do I need a password to shop and pay! Cannot see the reason for it.

No answers
Stu68
Stu68 asked

Deliver to Thailand?
Import tax?

2 answers
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi,
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.

Best W.
Best W.

how long does it take shipping to Thailand ?

See all Cosmetics Now questions

Get an answer from our members and Cosmetics Now representatives

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