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Cosmetics Now
4.7 from 2,688 reviews · View Statistics
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Reviews

  • Product Quality
    2.2 (5)
  • Return Claim MadeYes (1) · No (6)
  • Shipping
    1.0 (5)
Previous
Next

Be prepared to wait a month for your order

published

Slowest shipping ever. I assumed that because it's a com.au address it ships from within Australia, so then why did my order take a month to reach me??

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now
Impatient
Impatient

Hi there, my order ID was #1642853.

Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi,
It appears that this was sent during the stage 4 Melbourne lockdown and ended up with delays. Current expected delivery timeframes are as quoted on the site.
I have provided a partial refund back to you due to the delays.

CameraSkyCriminals
CameraSkyCriminalsSydney, NSW
  • 2 reviews
  • Verified

Poor delivery

published

Product is as expected. Delivery was very poor and only just made the deadline (last day after a lot of chasing). Clearly this provider has some internal issues, as order was placed on the 16th and the order was only requested to be picked by DHL on the 21st (4 working days). Meaning a minimum delivery (5 working days) from the US would be pretty much impossible.

Product Quality
4/5
Shipping
1/5
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Review collected in partnership with Cosmetics Now

Jas
Jas
  • 2 reviews
  • 3 likes
  • Verified

Extremely slow shipping.

published

Extremely slow shipping.... I received a tracking number, but no scans since-for over a week! Makes me think they print packing slips without actual dispatch!!! Ordered one little eyeliner within aus... still waiting.... but hoping..

Product Quality
1/5
Incentivised Review No
Luluru
LuluruSouth East Queensland, QLD
  • 5 reviews
  • 1 like

Needs work

published

Item arrived, very late postage even by covid19 standards, the item was stale and quite possibly an imitation (there are telltale nuances missing in the font on the item and box, also the label should have a logo and a batch number; (plus it stank, smelled nothing like the usual item), after several calls and messages left, several emails (15 and counting) with a nonsense 1-sentence reply. This company doesn't respond to calls or left messages. The reply to email will be extremely basic and very slow, unless you enjoy a colossally frustrating experience. I was given a refund, only after I posted this review (which I have since edited a little).

Product Quality
1/5
Shipping
1/5
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  • Verified

Cosmetics Now - poor communication following delay

published

Product received on the 8th business day from order and unhelpful response following two enquiries as to the reason for delay, as it was only coming from Melbourne. Also, as Crabtree & Evelyn Hand Therapy Set said to be a best seller, why is the Manufactured Day May 2017? It must have been sitting on a shelf somewhere for over 2 1/2 years.

Return Claim MadeNo
Date PurchasedNovember 2019
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Review collected in partnership with Cosmetics Now

The reviewer stated that an incentive was offered for this review

Reagzaur
ReagzaurPerth, WA

Poor service, poor response, poor postage.

published

Purchased a perfume that states that it would take 4-6 days to post in hopes to get it on time for a present. 5 days later finding out that they are posting from America and said will take 6-10 days. Tried emailing them but no response, had to call to get any information. Here I am 3 weeks later, the day I need the present and the order still not here. Just disappointing service and not guaranteed postage times. Recommend going somewhere else.

Product Quality
3/5
Shipping
1/5
Allie
AllieGreater Melbourne (Inner), VIC
  • 5 reviews
  • 7 likes

The first few purchases were great, then it all changed...

published
Product Quality
2/5
Shipping
1/5
Netty
NettyHobart, TAS
  • 2 reviews

Nice product

published

Had a similar experience as other customer's regarding "SIGNATURE REQUIRED". I pay postage which means to my door, but, like everyone I work. Was told by customer service this is their policy. If I request and take responsibility for something I pay for and HAVE AUSTRALIA POST SAFE DROP, that is my decision. Had to make special trip to Post Office AFTER WORK, before they closed. No happy !!

Bettts3
Bettts3Southwest, VIC
  • 3 reviews
  • 1 like

Terrible customer service

published
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Packing

published

Why were two large cartons used for delivery when a simple carton enclosing the two items could have been used? That box could have been half the size of one of the boxes sent?

This eliminates the high freight costs that were applied to the order. Next time this will influence my decision to use Cosmetics Now.

Kylie
KylieSydney Surrounds, NSW
  • 3 reviews
  • 8 likes

No contact or goods

published

It's been over a week and no sign of my items... 2 emails with no response. Website said 3-6 days. Australia Post says they haven't even received the package yet. Wish I'd read the reviews first... some people say they're not genuine and the products I bought are less than half price so I'm worried now. All these good reviews make me think they're paid.

Still waiting for reply

published

The wrong product was delivered and I contacted Cosmetics Now but a week later, I am still waiting for a reply

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Stan
StanGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes

Disappointed this time

published

The Australian postal service was really slow this time. My previous order was more than 1 year ago. This time, the item was ordered on 19 Feb 17 and it arrived only on 1 March 2017. This is not an international delivery. I understand the delay is at the Australian Post end. However, the company is responsible for selecting a postal service that delivers within reasonable time. Not happy and may have to think really hard before ordering again.

Blinc Eye Liner

published

The product dried up within three weeks of using it. I contacted this site to get refund yet they were unforthcoming. Id used Blinc before and was happy, so I bought a dodgy one. Surely they could have reimbursed, I was happy to return. Not happy Jan wont buy form this site again.

14 days later still waiting for my order to arrive

published

Ordered 3 items 14 days ago. 1 item out of stock refunded day 9 only after follow up. Still waiting

Questions & Answers

Youtube T.
Youtube T.asked

How long does a bank transfer take to receive on your end?

No answers
Inger
Ingerasked

Why do I need a password to shop and pay! Cannot see the reason for it.

No answers
Stu68
Stu68 asked

Deliver to Thailand?
Import tax?

2 answers
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi,
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.

Best W.
Best W.

how long does it take shipping to Thailand ?

See all Cosmetics Now questions

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