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Cosmetics Now
4.7 from 2,707 reviews · View Statistics
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Reviews

  • Product Quality
    3.5 (6)
  • Return Claim MadeYes (0) · No (5)
  • Shipping
    2.6 (8)
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Reviewer Photos & Videos

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Brooke
BrookeAdelaide
  • 3 reviews
  • 2 likes

Don’t order from here if you need it quickly

published

This website always has great prices and a good range. However, it takes so long to receive the ordered items. 10 business days minimum. Next time I’ll probably opt for a company with express shipping.

Product Quality
5/5
Shipping
1/5
Neil Jones
Neil JonesSydney, NSW
  • Verified

Ok feels a little oily but goes on smooth

published

Great range and good and so much variety though. Happy but I'd like to receive the rest of my products before I can say and so far products seems real

Product Quality
3/5
Shipping
3/5
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Review collected in partnership with Cosmetics Now

The reviewer stated that an incentive was offered for this review

Ad R.
Ad R.Greater Melbourne (Inner), VIC

Item arrived....eventually.... from overseas.

published

Item took about 3 weeks to arrive.
I followed them up and they told me it had been sent straight away... but my australia post tracking showed that they only registered the tracking number, but hadn't actually lodged the parcel. When it turned up, there is chinese writing and aviation post stickers on the envelope.
All of their addresses, etc try to give you the impression they are in australia, but the item is clearly being sent from hong kong or china.
Considering we only purchased from here as there was free postage, next time, I'll just go to Myer, etc.

Shipping
2/5
Incentivised Review No
CustomerOne
CustomerOneMelbourne
  • 34 reviews
  • 21 likes

I doubt I'll order from Cosmetics Now again

published

I've been buying from this company for years and the delivery is always very slow, so slow in fact that I wondered if the shipments were actually being sent from overseas. On this occasion the order took six weeks to arrive. I followed up with Cosmetics Now and received a rather arrogant email in return instructing me to be patient as Australia Post is experiencing delays due to the pandemic. Australia Post is currently estimating delays of three days, not six weeks. Other companies are asking customers to let them know if parcels are unreasonably delayed and following up with Australia Post themselves rather than washing their hands of the matter.

Shipping
2/5
Incentivised Review No
Date PurchasedSeptember 2020
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  • Verified

Shouldve known.. About to expire but good price!

published

To be honest though the site was a scam. Happily surprised to get my order. It was super cheap, about half price of normal, but now I see why, 24 bars expire in 2 days. Wish me luck

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Product Quality
3/5
Shipping
3/5
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Review collected in partnership with Cosmetics Now

Smriti Dahal
Smriti DahalSydney, NSW
  • Verified

Review lipstick bare minerals

published

The shipping was very very slow, I think it took about 3 weeks to be delivered. Plus, the item wasn’t sealed, it was with its packaging but not sealed. May be it comes unsealed from the suppliers itself, don’t know but at times of corona, I think we as customers will be more happy if we receive items as sealed, for safety reasons and also to be assured that it wasn’t used by anyone. But the online queries were promptly answered. I would rate this service as 5/10 only because I received that item which is available no where! Happy

Incentivised Review No
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Review collected in partnership with Cosmetics Now

Martin Cohen
Martin CohenSydney, NSW
  • Verified

lovely fragrance

published

stunning bottle and lovely evening fragrance. A great one to add to your collection if you like citrus and spice. Was delivered quickly and safely and the price was reasonable too.

Shipping
5/5
Incentivised Review No
Date PurchasedJune 2020
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Review collected in partnership with Cosmetics Now

Jessica
JessicaNorthern Region, NSW
  • 4 reviews
  • 1 like
  • Verified

Works ok so far, only 2nd day

published

Used for two days, good so far, hoping results last longer and better the more used,
Was disappointed with the actual item when received, package/box was open and all bent up, looks as though had been either used or no care what so ever put into the traveling to get to me.

Product Quality
3/5
Shipping
3/5
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Review collected in partnership with Cosmetics Now

Terry
TerryPerth, WA
  • 3 reviews
  • Verified

Disappointed :(

published

Received me long awaited perfume a few days ago but unfortunately I thought I was ordered my favourite Lolita Lempicker Eau De Perfume Spray (with the lovely apple spray and blueish bottle) but received the L'Eau Jolie Eau De Toilette - very very different. Somehow I think it may have been discontinued :(

Product Quality
3/5
Incentivised Review No
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Review collected in partnership with Cosmetics Now

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Jimmy W.
Jimmy W.Central, SA

Easy to order. Cheap? Not so much!

published

Easy to order, glad that they have products that not available at the local stores where I am from. However, product price in advertised emails CHANGED (increased) at actual web site. In New Zealand we would call that FALSE Advertising! And it's illegal!

Product Quality
4/5
Shipping
2/5

Cosmetics Now Are Great BUT...

published

Great site, easy to use, order processed and shipped very promptly. Fabulous product BUT Australia Post delivery process is rubbish. How else can it be described when it takes thirteen days to deliver to Brisbane from Melbourne?

NZ Customers

published

I love my KMS Hair Play Moulding Paste, but had some anxious days awaiting a NZ delivery. While it says up to 6 working days on the order form, it took 10 working days to arrive in NZ. My credit card was instantly deducted the day I made an online order, but I received no follow up emails (including in my junk box as they suggested) and had no answers to phone calls and messages left on the O4 number on the website, nor to emails sent via the site. It wasn’t until I emailed support@cosmeticsnow.com after waiting for the advised 6 working days, that I received reassurance my product was on its way and tracking was put in place. Finally it arrived 17 days after the order was placed.

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DCF
DCFSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Not what I thought but it's ok

published

I suppose I should have thought about the size a bit more before purchasing - it is quite small and not what I imagined. I shall have to buy a larger one as this is difficult to navigate due to it's size - you end up going a little bos-eyed! Also, light is tiny and weak - you need good light from elsewhere.

DCF
DCF

But for the price, it will do the job so to speak, so that's why 3 stars!

Cheri Thorne
Cheri ThorneGold coast
  • 2 reviews

Love this product

published

Received this very quickly in the post,it was wrapped very carefully.
I love this product it goes on very smoothly and is a great face base to then apply my foundation.
Just wish the jar was a bit bigger.

Drive Country
Drive CountryPort Macquarie, NSW
  • 2 reviews

Product perfect, good value, time to despatch ... terrible!

published

We have purchased before with no issues; however this time, Cosmetics Now were so slow to pick and pack the item that we missed the 'delivery window' and were forced to return to the originally nominated address (1 hour by road) to collect our product the next week. Australia Post usually cop the flak but in this case the faultvwas Cosmetics Now tardiness.

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Questions & Answers

Youtube T.
Youtube T.asked

How long does a bank transfer take to receive on your end?

No answers
Inger
Ingerasked

Why do I need a password to shop and pay! Cannot see the reason for it.

No answers
Stu68
Stu68 asked

Deliver to Thailand?
Import tax?

2 answers
Cosmetics Now
Cosmetics Now Pty LtdCosmetics Now

Hi,
We can ship to Thailand.
It may be subject to tax charges as per customs in the destination country.

Best W.
Best W.

how long does it take shipping to Thailand ?

See all Cosmetics Now questions

Get an answer from our members and Cosmetics Now representatives

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