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Costco ACT, Canberra

Costco ACT, Canberra

2.6 from 39 reviews

Reviews

(8)
(5)
(5)
(4)
(17)
  • Value for Money
    2.9 (7)
  • Product Quality
    3.0 (6)
  • Return Claim MadeYes (1) · No (4)
  • Customer Service
    2.9 (8)


Disbelief

DisbeliefCanberra 2600, ACT

  • 5 reviews

False advertising for cost of prescription glasses

published

The service attendants do not provide details about the cost of lenses in addition to the cost for frames. I purchased frames for $170 then was told lenses are an additional $170!!! This is not communicated anywhere. Really?? Cheaper at specs savers.

Customer Service
Value for Money
Return Claim MadeNo
Store LocationCanberra
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Picklemadge

PicklemadgeCanberra 2600, ACT

  • 3 reviews

Excellent customer service

published

I have bought outdoor furniture, electrical goods, hardware, clothing and grocery lines from Costco. I am always impressed with the quality of the products, value for money and their customer service.

On a few occasions I have had to return products and I have never encountered any problems. My receipts are kept electronically and it has been no questions asked - if I’m not happy they’re not happy. Full refund on the spot!

A lot of other retailers could learn a lesson from Costco.

Customer Service
Value for Money
Product Quality
Store LocationCanberra
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Fix the customer service

published

Very unpleasant staff that will throw you off shopping altogether. The managers seem racist, the male doorman with the square glasses seemed to have some mental affliction where he wouldn't stop hassling. I find this extremely rude as we go there just to buy products not to be stalked by your staff. Looking at the mostly negative reviews about your staff and various stores which are all recent, your staff are very very badly trained with horrible processes. With this kind of situation perhaps it is time for the regional managers to rethink this store, update your store management and provide better staff training.

Customer Service
Value for Money
Product Quality
Store LocationCanberra
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Thanh Nguyen

Thanh NguyenCanberra 2600, ACT

  • Verified customer

Bad service staff

published
Customer Service
Return Claim MadeYes
Store LocationCanberra

AGX

AGXCano

  • 2 reviews
  • 1 like

Rotten strawberries & unpleasantness leaving.

published

1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationACT
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Extremely disappointed! Do not recommend!

published

I shopped at the Canberra store today and bought the 2kg tub of Chobani yogurt, dated with an expiry date of 4/10/19
I was disappointed to find the yogurt was off.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCanberra Costco
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Shamik Banerjee

Shamik BanerjeeGungahlin 2912, ACT

Perfect store for big families

published

Wonderful product line, excellent customer service, always diverse range of products available. Very friendly staff members, always there to help, specials are great to buy when available, really value for money for the membership. Fuel is good quality.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCanberra Airport
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Michelle

MichelleCanberra 2600, ACT

  • 2 reviews
  • 2 likes

really good customer service

published

I have experienced really good customer service at Costco. after paying my blueberry, I dropped on the floor. One of the staffs come alone and asked me if they could exchange another box of blueberry for me. I refused as this is my fault. However, they make me feel valuable

Customer Service
Value for Money
Product Quality
Store Locationcanberra
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Rachna

RachnaNGUNNAWAL

Rude and unfriendly staff at Costvo Canberra

published

Very bad custom service staff at entrance and sample demonstration counters. No etiquette or politeness. My 12-year-old son got literally a shouting from a sample demonstration staff at Mozrealla cheese stick counter this afternoon at Costco Canberra. I had to literally rush to my son's rescue and said I am with him. The staff at the entrance also have no smiles or welcoming attitude but act as if they are the bosses. This had been happening for last three four months, earlier there was no problem. I am thinking of not renewing my membership as one can get better value for money with Coles specials and lot friendlier and courteous staff.

wozza261

wozza261

  • 5 reviews

Costco meat

published

Roast chicken is greasy. Sausages full of gristle. Steak is tough. Everything else is fine but stay away from the meat.


Above average but not by much

published

Costco are not always the cheapest and it pays to do your research, in my case a Woolworths discount card [5%] and purchasing 5% a discount Woolworths ewish card [anyoneone can do this] makes Woolies Petrol cheaper.

My only gripe is that favoured items I have purchased and enjoyed get removed without notice ie Mission Pizza Base [1kg] unavailable elsewhere, as was Tartare Sauce [1 Ltr] again unavailable elsewhere, those are just a sample.

Having said that they have cheap bottled water, tender meat and generally meet my requirements.


cathy60

cathy60AU

  • 4 reviews
  • 2 likes

Costco is great value for money

published

I have been a member of Costco since it opened in Canberra some years ago. I save around 25 cents per litre on petrol every week compared to buying it anywhere else in Canberra. This is a huge saving. I have had to return several items that failed after 6 months or so of use and there has been absolutely no problem in getting a refund. The meat is first class, particularly the Australian lamb and organic chicken. There are always new products to try and although we are only a small family, I buy and freeze the meat and don't have any problem with buying in bulk as the food is never wasted. I thoroughly recommend checking Costco prices for electrical good as they are usually cheaper. Even iTunes cards often sell for a 20% discount.


Kristy

KristyHarrison 2914, ACT

  • 2 reviews
  • Verified customer

Customer service staff were arrogant and rude

published

Costco Canberra becoming too expensive - membership not worth it

published

Costco prices have increased so much across most goods and shops around Costco now match. Is the membership worth it?

Do Do

Do DoParramatta, NSW

  • Verified customer

Costco Forcing Australian Business Down and Out!

published

I have experienced a bad issue from Costco:
Costco have a Sneaky Bad American Policy on Australian business that aren't American.
100% unhappy, with this American Company that's bad for Local Supply Business!!!!
I had a talk with the GM of Costco AU last month.
He was very nice and gentle face to face but as soon as he turned his back the next week be attacked our business.
I got No Answer or any feedback as to why?... I still don't know?
A tip to anyone who has experience the Bad Side of American Costco: pls don't talk to the higher Manager.
Now I can understand why people don't trust Americans or American Businesses...

Graham

GrahamCanberra

  • 4 reviews

Spectacles/glasses

published

Costco Canberra best $value, service & supply of multi focal prescription spectacles...
Michael, Eda and the team supply great customer service...the Costco supplied lenses are identical/superior to many other local suppliers.
Dollar wise, there unbeatable.....50 years of wearing spectacles..Costco have proven to be my best Optical suppliers...
10 out of 10 !!....


sara

saracanberra

  • 3 reviews
  • 14 likes

NO point getting Membership for cheap fuel in Canberra

published

Hills

HillsACT

  • 5 reviews
  • 9 likes

Poor service and training of staff

published

Rachun

RachunCanberra Central 2601, ACT

  • 7 reviews

Hey [Name Removed] From Canberra

published
1 comment
Rachun
Rachun

His name was Cameron, avoid him like the plague


Slash

SlashCanberra

Costco Tyres Canberra

published

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