Very poor service
Some time ago I bought a bottle of Bombay Sapphire gin because its price was lower than at Dan Murphy. But on checkout I was charged a higher price. It took 15 mins at customer service to reach the head of the queue and then another 15 mins for the refund of the difference to be made. Both staff who dealt with the issue were sullen throughput and offered no apology: rather they left the impression that I was the problem rather than their system. Their bureaucratic checking was truly Soviet style, which goes with the examination on departure.
Today I tried to call for advice on how to handle a very heavy item. Their phone menu offers no relevant option. Nobody answered. I will go to Bunnings.
- ACT, Canberra
Appalling social distancing procedures and on-going harassment of paying members (with total disregard of world events)
I got refunded today after being a member on and off for years...was so mad before I even did my shop, asked my son what he wanted because we would not be coming back to be treated this way..man still insisted on seeing card on the way in, we were out in the rain lining up close to people as if they were family..then the trolley wipe lady checkpoint (after we had touched it already??!), not being able to access half of the shop and getting closer to people because of how we needed to line up to pay (get directed to a register); I complained abo...ut the in-effectiveness of this several weeks ago to both the server and management (half the staff agree and are either not speaking up, or not being heard).. then we had to give the receipt and get marked again (1 foot away from the person; and transferring receipt back and forth as says in a post for Costco Perth)..on the way in there was a lady with a wheelchair waiting to enter the shop, to take it to a family member; whom was leaning against a wall and had no where she was allowed to sit, until her daughter could get through the hideous procedures that are now Costco Canberra...good riddens, been treated and seen people treated badly by them for the last time! People are paying members of your shop..add value to their experience so they want to pay $60 per year! Come on Australia..make your own Costco type store/ fuel station with better customer service and less harassment..I love my local superbarn..no illogical procedures, no membership check or receipt check, and it takes 5 minutes to shop and leave, with adequate social distancing because we are all using our common sense, not following orders in a dictatorship which has got all its processes wrong!
False advertising for cost of prescription glasses
The service attendants do not provide details about the cost of lenses in addition to the cost for frames. I purchased frames for $170 then was told lenses are an additional $170!!! This is not communicated anywhere. Really?? Cheaper at specs savers.
Excellent customer service
I have bought outdoor furniture, electrical goods, hardware, clothing and grocery lines from Costco. I am always impressed with the quality of the products, value for money and their customer service.
On a few occasions I have had to return products and I have never encountered any problems. My receipts are kept electronically and it has been no questions asked - if I’m not happy they’re not happy. Full refund on the spot!
A lot of other retailers could learn a lesson from Costco.
Fix the customer service
Very unpleasant staff that will throw you off shopping altogether. The managers seem racist, the male doorman with the square glasses seemed to have some mental affliction where he wouldn't stop hassling. I find this extremely rude as we go there just to buy products not to be stalked by your staff. Looking at the mostly negative reviews about your staff and various stores which are all recent, your staff are very very badly trained with horrible processes. With this kind of situation perhaps it is time for the regional managers to rethink this store, update your store management and provide better staff training.
- ACT, Canberra
Bad service staff
I have been shopping at Costco Canberra for many years but have never come across any incidents until today.
I bought a twin-pack Aveeno body wash that was on sale, with a clear sale sign-posted. I didn't get the discount at the checkout so I went and reported it at the service desk. A lady went to check, came back and told me I got it wrong, the sign was for Cetaphil (next to it). I was very sure I had read the sign very carefully before I took the product (I returned the product because I didn't get the discount). Was not convinced so I went ...
Rotten strawberries & unpleasantness leaving.
1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?
Extremely disappointed! Do not recommend!
I shopped at the Canberra store today and bought the 2kg tub of Chobani yogurt, dated with an expiry date of 4/10/19
I was disappointed to find the yogurt was off.
Perfect store for big families
Wonderful product line, excellent customer service, always diverse range of products available. Very friendly staff members, always there to help, specials are great to buy when available, really value for money for the membership. Fuel is good quality.
really good customer service
I have experienced really good customer service at Costco. after paying my blueberry, I dropped on the floor. One of the staffs come alone and asked me if they could exchange another box of blueberry for me. I refused as this is my fault. However, they make me feel valuable
Rude and unfriendly staff at Costvo Canberra
Very bad custom service staff at entrance and sample demonstration counters. No etiquette or politeness. My 12-year-old son got literally a shouting from a sample demonstration staff at Mozrealla cheese stick counter this afternoon at Costco Canberra. I had to literally rush to my son's rescue and said I am with him. The staff at the entrance also have no smiles or welcoming attitude but act as if they are the bosses. This had been happening for last three four months, earlier there was no problem. I am thinking of not renewing my membership as one can get better value for money with Coles specials and lot friendlier and courteous staff.
Roast chicken is greasy. Sausages full of gristle. Steak is tough. Everything else is fine but stay away from the meat.
Above average but not by much
Costco are not always the cheapest and it pays to do your research, in my case a Woolworths discount card [5%] and purchasing 5% a discount Woolworths ewish card [anyoneone can do this] makes Woolies Petrol cheaper.
My only gripe is that favoured items I have purchased and enjoyed get removed without notice ie Mission Pizza Base [1kg] unavailable elsewhere, as was Tartare Sauce [1 Ltr] again unavailable elsewhere, those are just a sample.
Having said that they have cheap bottled water, tender meat and generally meet my requirements.
Costco is great value for money
I have been a member of Costco since it opened in Canberra some years ago. I save around 25 cents per litre on petrol every week compared to buying it anywhere else in Canberra. This is a huge saving. I have had to return several items that failed after 6 months or so of use and there has been absolutely no problem in getting a refund. The meat is first class, particularly the Australian lamb and organic chicken. There are always new products to try and although we are only a small family, I buy and freeze the meat and don't have any problem with buying in bulk as the food is never wasted. I thoroughly recommend checking Costco prices for electrical good as they are usually cheaper. Even iTunes cards often sell for a 20% discount.
- ACT, Canberra
Customer service staff were arrogant and rude
Well, within 2 months of joining we have experience two times of staff being unprofessional and talk down on customer.
We just left Costco feeling very annoyed by the way one of the staff spoke to my husband. Check out clerk missed 1 of our item on the trolley so Husband had to go back to have the item scan and paid. Not to mention the line was ridiculously long but at the end the staff was beyond rude to my husband when there is no need for it. After my husband paid for the item the staff stare at him and said “it’s not you card, is it?” My ...
Costco Canberra becoming too expensive - membership not worth it
Costco prices have increased so much across most goods and shops around Costco now match. Is the membership worth it?
- ACT, Canberra
Costco Forcing Australian Business Down and Out!
I have experienced a bad issue from Costco:
Costco have a Sneaky Bad American Policy on Australian business that aren't American.
100% unhappy, with this American Company that's bad for Local Supply Business!!!!
I had a talk with the GM of Costco AU last month.
He was very nice and gentle face to face but as soon as he turned his back the next week be attacked our business.
I got No Answer or any feedback as to why?... I still don't know?
A tip to anyone who has experience the Bad Side of American Costco: pls don't talk to the higher Manager.
Now I can understand why people don't trust Americans or American Businesses...
Costco Canberra best $value, service & supply of multi focal prescription spectacles...
Michael, Eda and the team supply great customer service...the Costco supplied lenses are identical/superior to many other local suppliers.
Dollar wise, there unbeatable.....50 years of wearing spectacles..Costco have proven to be my best Optical suppliers...
10 out of 10 !!....
NO point getting Membership for cheap fuel in Canberra
If you're only getting a Costco membership in Canberra to benefit from the cheap fuel think again. Woolworths petrol on Mustang Ave (next to McDonalds in the Majura shopping complex) sells fuel at practically the same price as Costco. You can also get 4 cents off a litre if you have a discount voucher from Woolworths supermarkets. Most my friends have cancelled their Costco memberships as not worth it anymore. Woolworths at Majura Park have a lot of specials on food prices now and with a brand new Aldi Costco membership is a joke. The foodcourt.../restaurant across the road at IKEA has so much more going for it than the rubbish Costco serves up and is much better value. $60 a year to shop is now a complete rip-off. Besides at least Aldi, Woolies, IKEA etc have a better customer service focus and treat you like a person than a criminal (ie their US military style exit checks!!! - what a complete waste of shopper time!). SO before you fill-up at Costco look around the rest of Majura Park - you'll be getting a better bang for your buck all round!!!
Poor service and training of staff
Costco in general is a great place to shop, with some pretty good prices. However, this is let down by the very poor service and attitude of staff members, which is most likely due to poor training.
I recently called Costco in regards to one of my products breaking and asked them what I could do, the staff member on the phone simply told me to 'call the manufacturer' and hung up the phone before I could ask any more questions. I understand that calling the manufacturer was the best way to get a replacement part but I was highly considering ...returning the product, I couldn't even ask if I could return it as the lady on the phone hung up before I had the chance to ask. Another poor experience was at the fuel station. My father was waiting in line to fill up his car but when he finally reached the fuel pump, it was out of order. At this point he looped the car back around to wait in another line. Shortly after, a staff member monitoring the station walked up to our car and started verballing abusing all of us. He told us we had turned the car around the wrong way and we weren't allowed to drive in the direction we did. Bear in mind, there was no signage showing the 'correct' direction to drive in. He then proceeded to say, whilst pointing at himself "you cannot do that again in MY fuel station! If you do, you will be banned from coming back". I couldn't get past the arrogance and attitude he held whilst he talked down to us. I told him we didn't mean do it and it wouldn't happen again whilst also mentioning that he didn't have to be so rude when it was clearly a mistake. After this, he finally managed to hold his tongue and walked off. I think Costco has a lot of self-entitled staff members who believe they're untouchable and that their actions are okay. Train the staff better and these things won't happen. I work retail and if I ever treated customers the way Costco staff do, I wouldn't have a job.
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