Calling to get information about 2 items in store.
People working there do not know the items in the store. They are rude and not helpful. They just give you the run around and hang up on you. I would NOT recommend this store to anyone!!!!
Doesn't have the items I need, so not worth it for me
Several times I headed to Costco for specific things I wanted to get in bulk; I don't remember specifically, but they were health and beauty aid items and office supplies, as I recall. Things like rubbing alcohol, hydrogen peroxide, magnesium supplements, Cetaphil moisturizer, staplers. And each time, they did not have any of the items I was looking for! The result? I'd leave the store with a trolley full of items, but not the items I actually NEEDED.
Also, I am a bit picky but generally the clothes are of poor quality, in my opinion. However,...Costco did carry an excellent brand of leggings, Jezebel. However, annoyingly, when I came back to re-buy a month or two later they were out of stock. Also, the store doesn't seem to carry a full range of sizes. Mostly only small sizes are kept in stock, which to me is a big fail. The store sells lots of tasty treats and snacks but they are mostly things I don't buy because they aren't the healthiest options. Generally, I felt the staff could have been a bit friendlier too. Also, I think the store should allow a one-time tour before you sign up That's the way they do it in the US...After all, how would you know you want to sign up if you can't preview what the store offers? It seems shortsighted not to offer a tour of the premises to prospective customers. I have let my membership lapse but would renew if the "basics" were stocked at a better level (something many stores in Canberra could learn from). Regularly carrying ALL needed office supplies and health and beauty aids, supplements, the full range of standard clothing sizes, etc. would make Costco a more functional and worthwhile shopping destination.
Never buy fruits from Costco
Recently brought two large punnets of strawberries( looked really good) and mandarins. Had to throw them out the very next day as the strawberries had fungus even though it was stored in the refrigerator and the mandarins tasted terrible.
- ACT, Canberra
Worst customer service no satisfaction
We have been to costco canberra about the jewellery purchased on mother’s day . They told us we cant try in store and try at home . When i tried at home went out for mother’s day lunch and due to locking fault in earings lost one . When we went back to discuss manager advised he cant do anything its unique case. Then we asked what is the 100% guarantee satisfaction meaning . Worst manager in canberra costco
Very poor service
Some time ago I bought a bottle of Bombay Sapphire gin because its price was lower than at Dan Murphy. But on checkout I was charged a higher price. It took 15 mins at customer service to reach the head of the queue and then another 15 mins for the refund of the difference to be made. Both staff who dealt with the issue were sullen throughput and offered no apology: rather they left the impression that I was the problem rather than their system. Their bureaucratic checking was truly Soviet style, which goes with the examination on departure.
Today I tried to call for advice on how to handle a very heavy item. Their phone menu offers no relevant option. Nobody answered. I will go to Bunnings.
- ACT, Canberra
Appalling social distancing procedures and on-going harassment of paying members (with total disregard of world events)
I got refunded today after being a member on and off for years...was so mad before I even did my shop, asked my son what he wanted because we would not be coming back to be treated this way..man still insisted on seeing card on the way in, we were out in the rain lining up close to people as if they were family..then the trolley wipe lady checkpoint (after we had touched it already??!), not being able to access half of the shop and getting closer to people because of how we needed to line up to pay (get directed to a register); I complained abo...ut the in-effectiveness of this several weeks ago to both the server and management (half the staff agree and are either not speaking up, or not being heard).. then we had to give the receipt and get marked again (1 foot away from the person; and transferring receipt back and forth as says in a post for Costco Perth)..on the way in there was a lady with a wheelchair waiting to enter the shop, to take it to a family member; whom was leaning against a wall and had no where she was allowed to sit, until her daughter could get through the hideous procedures that are now Costco Canberra...good riddens, been treated and seen people treated badly by them for the last time! People are paying members of your shop..add value to their experience so they want to pay $60 per year! Come on Australia..make your own Costco type store/ fuel station with better customer service and less harassment..I love my local superbarn..no illogical procedures, no membership check or receipt check, and it takes 5 minutes to shop and leave, with adequate social distancing because we are all using our common sense, not following orders in a dictatorship which has got all its processes wrong!
False advertising for cost of prescription glasses
The service attendants do not provide details about the cost of lenses in addition to the cost for frames. I purchased frames for $170 then was told lenses are an additional $170!!! This is not communicated anywhere. Really?? Cheaper at specs savers.
Excellent customer service
I have bought outdoor furniture, electrical goods, hardware, clothing and grocery lines from Costco. I am always impressed with the quality of the products, value for money and their customer service.
On a few occasions I have had to return products and I have never encountered any problems. My receipts are kept electronically and it has been no questions asked - if I’m not happy they’re not happy. Full refund on the spot!
A lot of other retailers could learn a lesson from Costco.
Fix the customer service
Very unpleasant staff that will throw you off shopping altogether. The managers seem racist, the male doorman with the square glasses seemed to have some mental affliction where he wouldn't stop hassling. I find this extremely rude as we go there just to buy products not to be stalked by your staff. Looking at the mostly negative reviews about your staff and various stores which are all recent, your staff are very very badly trained with horrible processes. With this kind of situation perhaps it is time for the regional managers to rethink this store, update your store management and provide better staff training.
- ACT, Canberra
Bad service staff
I have been shopping at Costco Canberra for many years but have never come across any incidents until today.
I bought a twin-pack Aveeno body wash that was on sale, with a clear sale sign-posted. I didn't get the discount at the checkout so I went and reported it at the service desk. A lady went to check, came back and told me I got it wrong, the sign was for Cetaphil (next to it). I was very sure I had read the sign very carefully before I took the product (I returned the product because I didn't get the discount). Was not convinced so I went ...
Rotten strawberries & unpleasantness leaving.
1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?
Extremely disappointed! Do not recommend!
I shopped at the Canberra store today and bought the 2kg tub of Chobani yogurt, dated with an expiry date of 4/10/19
I was disappointed to find the yogurt was off.
Perfect store for big families
Wonderful product line, excellent customer service, always diverse range of products available. Very friendly staff members, always there to help, specials are great to buy when available, really value for money for the membership. Fuel is good quality.
really good customer service
I have experienced really good customer service at Costco. after paying my blueberry, I dropped on the floor. One of the staffs come alone and asked me if they could exchange another box of blueberry for me. I refused as this is my fault. However, they make me feel valuable
Rude and unfriendly staff at Costvo Canberra
Very bad custom service staff at entrance and sample demonstration counters. No etiquette or politeness. My 12-year-old son got literally a shouting from a sample demonstration staff at Mozrealla cheese stick counter this afternoon at Costco Canberra. I had to literally rush to my son's rescue and said I am with him. The staff at the entrance also have no smiles or welcoming attitude but act as if they are the bosses. This had been happening for last three four months, earlier there was no problem. I am thinking of not renewing my membership as one can get better value for money with Coles specials and lot friendlier and courteous staff.
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