- ACT, Canberra
- Verified customer
Appalling social distancing procedures and on-going harassment of paying members (with total disregard of world events)
I got refunded today after being a member on and off for years...was so mad before I even did my shop, asked my son what he wanted because we would not be coming back to be treated this way..man still insisted on seeing card on the way in, we were out in the rain lining up close to people as if they were family..then the trolley wipe lady checkpoint (after we had touched it already??!), not being able to access half of the shop and getting closer to people because of how we needed to line up to pay (get directed to a register); I complained abo...ut the in-effectiveness of this several weeks ago to both the server and management (half the staff agree and are either not speaking up, or not being heard).. then we had to give the receipt and get marked again (1 foot away from the person; and transferring receipt back and forth as says in a post for Costco Perth)..on the way in there was a lady with a wheelchair waiting to enter the shop, to take it to a family member; whom was leaning against a wall and had no where she was allowed to sit, until her daughter could get through the hideous procedures that are now Costco Canberra...good riddens, been treated and seen people treated badly by them for the last time! People are paying members of your shop..add value to their experience so they want to pay $60 per year! Come on Australia..make your own Costco type store/ fuel station with better customer service and less harassment..I love my local superbarn..no illogical procedures, no membership check or receipt check, and it takes 5 minutes to shop and leave, with adequate social distancing because we are all using our common sense, not following orders in a dictatorship which has got all its processes wrong!
False advertising for cost of prescription glasses
The service attendants do not provide details about the cost of lenses in addition to the cost for frames. I purchased frames for $170 then was told lenses are an additional $170!!! This is not communicated anywhere. Really?? Cheaper at specs savers.
Rotten strawberries & unpleasantness leaving.
1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?
Extremely disappointed! Do not recommend!
I shopped at the Canberra store today and bought the 2kg tub of Chobani yogurt, dated with an expiry date of 4/10/19
I was disappointed to find the yogurt was off.
Perfect store for big families
Wonderful product line, excellent customer service, always diverse range of products available. Very friendly staff members, always there to help, specials are great to buy when available, really value for money for the membership. Fuel is good quality.
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