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Costco NSW
2.7 from 124 reviews

Reviews

2.7

124 reviews
5
(30)
4
(18)
3
(11)
2
(14)
1
(51)
  • Value for Money
    2.7 (21)
  • Product Quality
    2.6 (21)
  • Return Claim MadeYes (1) · No (20)
  • Customer Service
    2.5 (24)
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Irene

IreneSydney, NSW

  • 4 reviews

Loves Everything in this shop

published

Might be expensive spending in this shop if you do impulsive buying.
But product are top notch.
Most of it in good quality and other word will be impressive.
Always do shopping in weekdays because weekend are usually crowded and very busy.
Staff very friendly and helpful. Loves bringing my family to shop in costco.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCasula
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Hell on eart

Hell on eartSydney

  • 4 reviews

Held hostage

published

My wife and I made purchases, went outside to car, I tried to go back inside Costco, not having my membership card, to go for a wee wee in toilet, 5 shelf packers surrounded me and would not let me proceed inside. I had asked to speak to the manager of store, but was informed "there was none on duty today".

Customer Service
Value for Money
Product Quality
Store LocationMarsden Park, NSW
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Sam G.

Sam G.

  • 4 reviews

Poor Quality

published

The Kirkland 'Golden Sweet Pineapple Chunk' is far from sweet. It's white in colour, not golden! The core is not removed from the flesh as well! These chunks are better cooked with sugar added.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationLidcombe
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Pizza

published

We ordered Pizzas, such BAD quality, barely any toppings but full of sauce, pre made, can't alter anything and bad service, too busy. They don't cut them properly and gigantic slices.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
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Michael M

Michael MSydney, NSW

Cooked chicken

published

Hi I have bought more then 13 chickens and more then 9 have been raw and blood through them and I have contacted Costco every time and they say they are sorry and they will work on fixing them but nothing has changed since my first chicken in January.

Customer Service
Value for Money
Product Quality
Store LocationAuburn
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de9756687

de9756687

  • 6 reviews
  • 1 like

Clothing and Shoes

published

Great prices for this brand..the clothes I brought, are great quality for the price I've paid and their shoes have lasted the distance.. Especially when young children go through shoes at a fast rate.. This Costco, has 'some' fantasic staff members. Happy to be a member..

Marsden Park, h yeah.

published

Have been at Costco for many years , started at Auburn then moved to Marsden park you have a lot of whingers in your review section but my post is positive, I love Costco and the yearly fee is paid for in your first visit or 2, If you don't like it leave, I am selective in my purchases and wouldn't go anywhere else.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Trish

TrishSydney, NSW

Crowd control

published

Today I went to Cosco at Casula Liverpool ... early (yes I’m afraid I had too , after not being able to get TP for 3 weeks )I was very early because I had tried the week before & the crowd was overwhelming so did not even bother . The staff were great they had worked it out to stop people from pushing in ... & came out & gave feedback on what stock was available . Very impressed especially with the crowd that was there . Well done to all who work there . All the staff were pleasant & helpful . Huge thumbs up & thank you .

Customer Service
Return Claim MadeNo
Store LocationCasula Crossroads .
just another User

just another UserSydney, NSW

  • 5 reviews

Best warranty

published

best warranty you can get on any gadget or appliance.
never buying anything from JB hifi again.
best deals
best prices
best sales

the food as also good
so is the pizza
also i like the samples

Customer Service
Value for Money
Product Quality
Supermarkets

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Victoria

VictoriaSydney, NSW

  • 5 reviews

Can’t get into the store without paying $60

published

I live over 60km away from Costco and don’t drive. I wanted to visit and have a look, in case I later will come there with friends or family. I was informed at the door that I had to pay $60 just to for visiting the store. Which I didn’t. How can anyone know if it is worth buying if they are only rarely in the area?! Not prepared to pay $60 for just visiting.

Customer Service
Return Claim MadeNo
Store LocationMarsden Park
Ne chua

Ne chuaSydney, NSW

  • 2 reviews

Employees do not have hygiene concept

published

I saw two employees handling food without wear gloves. One islander like , she wiped her sweat with her bare hand and touch food.
Another Indian lady at check out does not call my ticket number instead called out food and she touched my food with bare hand. How disgusting these are.
Should not the manager or supervisor educate their employee on food safety rules

I am not coming back not unless you ensure food safety are followed by your staffs.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationAuburn
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Uka B.

Uka B.

  • 2 reviews

Disgusting taste - forrest cake

published

We bought forrest cake on 30th of dec 2019. Taste was awful. I don’t think it was fresh. Sponge of the cake tasted like bread. Even fresh bread tastes better than Costco’s forrest cake. Waste of money. Never purchase again.

Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco in Auburn nsw
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Michael

MichaelSydney, NSW

  • 21 reviews

Great value

published

Great value, some amazing products at great prices, also very interesting store. The peri peri sauces and nuts are great. The highlight is the value of top brand clothings. Also they only sell the best brands. Keep up the good work.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
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Jen

JenSydney, NSW

  • 2 reviews

Change of recipe Ghirardelli Brownie mix

published

Yesterday I purchased 3 boxes of Ghirardelli brownie mix, (enough to make 300 brownies for gifts), only to discover that the chocolate chips are practically not existent! I counted 3! I cooked them and they taste like cake! No chunks at all!! I have been purchasing these for years with no problem! I'm disgusted and will be taking this up instore

Return Claim MadeNo
Store LocationCasula
Mannie L.

Mannie L.

  • 3 reviews

Roasted Chicken was RAW on the inside

published

Dec 5-did usual Costco shopping,bought roast chicken supposedly for dinner.Upon cutting the chicken,it was RAW on the inside.
No point bringing it back as petrol alone would cost me more.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco Marsden Park
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Bipin

BipinSydney, NSW

  • 2 reviews

Terrible customer service

published

Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.

Customer Service
Return Claim MadeNo
Babar M.

Babar M.Sydney, NSW

Poor customer service

published

Never had such a poor experience with any other store ever. Lady on the return item counter was very rude and insulting that I had to return product and cancel my registration. They sold me car battery worth 300 dollars, and then for exchange process asked me to buy 2 new one before returning the unused one. Then decided that I am not eligible to return items I wanted to return. Hopeless !

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationCar batteries
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Mzee

MzeeSydney, NSW

Don't waste your precious time and money

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationLidcombe
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M Jackson

M JacksonSydney Surrounds, NSW

Horrible customer service

published

Visiting the Auburn store, wanting to buy a TV set, couldn’t find anyone to help me. Found someone in a nearby section and requested someone to help me. After asking what I needed he promptly dismissed my questions as irrelevant. He obviously had no technical knowledge, he even suggested I visit “Harvey Norman” if I wanted to try a remote on a TV. I did go somewhere else, JB Hi Fi, they were very helpful and answered all my questions. I won’t be renewing my membership. If I could, I give them NO stars.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco , Auburn
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tl83

tl83Sydney, NSW

  • 14 reviews
  • 13 likes

90% of the staff are rude

published

The lady at the door didn’t let me in when I told her I’m not a member and that I just want to browse, but my mum was behind me and she is a member so I went in. And as one reviewer said , at the check out they are always treat you like you are a thief or a junkie. Thanks costco but we are buying with our money !!! And it’s not that cheap maybe a 2% cheaper than outside stores but you’re already charged us $60 membership.
And I don’t know why is that stupid policy that only member can pay with their credit cards! You making it harder for ppl to shop at your place! Wouldn’t go their again.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco casula
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Questions & Answers

Wim v.

Wim v.asked

NSW, Marsden Park

Do you have pedigree dog food in stock ?

No answers
Shohreh M.

Shohreh M.asked

NSW, Auburn

I want to know do you have catalogue online, or do you have app for Costco of Auburn, because it is too big and I am new ,and I have baby that doesn’t let me to searc, so I want to know the place of everything before going to shop

1 answer
Fired Up
Fired Up

Costco don’t reply in this review site.
You need to join and become a member as per their website

Jane

Janeasked

NSW, Marsden Park

How much is swiss miss hot cocoa mix

3 answers
micheal
micheal

ask the store or go in & have a look

minni
minni

what is preventing you from going in & having a look

Fired Up
Fired Up

As a member you may go in and check it out

Get an answer from our members

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