Good products. Hard to find a staff member to get help
Good products. I always buy salmon from here it's the cheapest I could find. Kirkland brand nuts and laundry solutions are of good quality but not cheap.
Special products may not be good in quality, bought an adidas shoe and it broke within a month.
Easy returns if you have the bill.
- NSW, Casula
- Verified customer
Loves Everything in this shop
Might be expensive spending in this shop if you do impulsive buying.
But product are top notch.
Most of it in good quality and other word will be impressive.
Always do shopping in weekdays because weekend are usually crowded and very busy.
Staff very friendly and helpful. Loves bringing my family to shop in costco.
The Kirkland 'Golden Sweet Pineapple Chunk' is far from sweet. It's white in colour, not golden! The core is not removed from the flesh as well! These chunks are better cooked with sugar added.
We ordered Pizzas, such BAD quality, barely any toppings but full of sauce, pre made, can't alter anything and bad service, too busy. They don't cut them properly and gigantic slices.
Marsden Park, h yeah.
Have been at Costco for many years , started at Auburn then moved to Marsden park you have a lot of whingers in your review section but my post is positive, I love Costco and the yearly fee is paid for in your first visit or 2, If you don't like it leave, I am selective in my purchases and wouldn't go anywhere else.
Today I went to Cosco at Casula Liverpool ... early (yes I’m afraid I had too , after not being able to get TP for 3 weeks )I was very early because I had tried the week before & the crowd was overwhelming so did not even bother . The staff were great they had worked it out to stop people from pushing in ... & came out & gave feedback on what stock was available . Very impressed especially with the crowd that was there . Well done to all who work there . All the staff were pleasant & helpful . Huge thumbs up & thank you .
Can’t get into the store without paying $60
I live over 60km away from Costco and don’t drive. I wanted to visit and have a look, in case I later will come there with friends or family. I was informed at the door that I had to pay $60 just to for visiting the store. Which I didn’t. How can anyone know if it is worth buying if they are only rarely in the area?! Not prepared to pay $60 for just visiting.
Employees do not have hygiene concept
I saw two employees handling food without wear gloves. One islander like , she wiped her sweat with her bare hand and touch food.
Another Indian lady at check out does not call my ticket number instead called out food and she touched my food with bare hand. How disgusting these are.
Should not the manager or supervisor educate their employee on food safety rules
I am not coming back not unless you ensure food safety are followed by your staffs.
- NSW, Auburn
- Verified customer
Disgusting taste - forrest cake
We bought forrest cake on 30th of dec 2019. Taste was awful. I don’t think it was fresh. Sponge of the cake tasted like bread. Even fresh bread tastes better than Costco’s forrest cake. Waste of money. Never purchase again.
Great value, some amazing products at great prices, also very interesting store. The peri peri sauces and nuts are great. The highlight is the value of top brand clothings. Also they only sell the best brands. Keep up the good work.
Change of recipe Ghirardelli Brownie mix
Yesterday I purchased 3 boxes of Ghirardelli brownie mix, (enough to make 300 brownies for gifts), only to discover that the chocolate chips are practically not existent! I counted 3! I cooked them and they taste like cake! No chunks at all!! I have been purchasing these for years with no problem! I'm disgusted and will be taking this up instore
Roasted Chicken was RAW on the inside
Dec 5-did usual Costco shopping,bought roast chicken supposedly for dinner.Upon cutting the chicken,it was RAW on the inside.
No point bringing it back as petrol alone would cost me more.
Terrible customer service
Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.
Don't waste your precious time and money
I thought I could save some money by buying in bulk here, but they don't beat any other stores for fresh produce and many other products. When you pay the membership fee it tallies up for the normal grocery or your fresh produce market. On top the rude staff and busy premises and worthless horrible experience taking a toll on your health is not worth. Don't go to Costco. If this is not convincing enough I found some questionable content on the fresh produce that they have used for keeping stored for longer periods of time. They looked fresh, bu...t smelled gross and when tested unhealthy and poisonous. My wife bought banana and salad leaves We found the banana and salad leaves to have a terrible smell and some 3M products to look like cheap knock-offs. Also the tooth brushes and tooth paste looked quite cheap and not the same quality (same products though) as the ones I buy in Chemist Warehouse.
Horrible customer service
Visiting the Auburn store, wanting to buy a TV set, couldn’t find anyone to help me. Found someone in a nearby section and requested someone to help me. After asking what I needed he promptly dismissed my questions as irrelevant. He obviously had no technical knowledge, he even suggested I visit “Harvey Norman” if I wanted to try a remote on a TV. I did go somewhere else, JB Hi Fi, they were very helpful and answered all my questions. I won’t be renewing my membership. If I could, I give them NO stars.
90% of the staff are rude
The lady at the door didn’t let me in when I told her I’m not a member and that I just want to browse, but my mum was behind me and she is a member so I went in. And as one reviewer said , at the check out they are always treat you like you are a thief or a junkie. Thanks costco but we are buying with our money !!! And it’s not that cheap maybe a 2% cheaper than outside stores but you’re already charged us $60 membership.
And I don’t know why is that stupid policy that only member can pay with their credit cards! You making it harder for ppl to shop at your place! Wouldn’t go their again.
Costco fuel is consistently cheaper than any others in the area. After checking various apps, Costco nearly always comes out in front. The $60 membership fee is quickly reimbursed with the savings made on weekly petrol.
Very rude check out staff
Went there with my friend as she is a member. I spent more than $300. The lady at the checkout was very rude and unprofessional. First She tasked to see my friends drivers license. She didn’t let me pay with my key card and said ( only members are allowed to pay by card, none members pay by cash only! ) honestly she made us feel like we were stealing! Don’t shop there unless you’re a member otherwise they won’t make you feel welcome. Never going back. Worst shopping experience.
One stop shop for groceries and petrol
Usually go to the Auburn store on the weekends, but happened to visit the Casula store last week.
There is plenty of parking and not as packed as the Auburn one.
Everything you need in bulk.
Unleaded petrol here is about 20cent cheaper than the servo we passed on the way home.
Staff were nice and friendly.
Will be back for our weekly shopping and to fill up the family car.
Best price for my car tyres they the cheapest at costco then anywhere else. Bought 4 tyres and booked time and they did my car while shopping and u can always take to xheck the air in the tyres
The reviewer stated that an incentive was offered for this review
Questions & Answers
I brought a tray of envy apples on the Sunday the 19th July and have found that two of the apples are not edible because they are rotten inside. One was found yesterday and I went to have another one today and it is brown brown on the inside. I was so excited to find a box of envy apples, as I haven't been able to find them for several months and was looking forward to eating them. How do I go about getting a refund for the box as I wont be able to come into the store until the weekend. I can send you a photo of the apple and the receipt number.
My name is Mary Tari and my card number is 79040139200. The box of envy apples cost me $9.99
Do you have pedigree dog food in stock ?
I want to know do you have catalogue online, or do you have app for Costco of Auburn, because it is too big and I am new ,and I have baby that doesn’t let me to searc, so I want to know the place of everything before going to shop
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