Love this shop
My family and friends love this shop have saved much money meat is great prices and hot chooks are always welcome with your great salads. And seafood is great prices. Loving saving money with petrol and having more in my wallet. Buying alot of xmas things from costo bumdamba before December. There is always something different to see and try love the free samples. Staff friendly. Always leave happy.
The staff are so rude
I would like to report one of your workers. On Saturday 7th September 12 noon ish, while checking out, my 2 year old son touched the receipt machine. My husband immediately told my son to not touch the machine. The operator, your employee, Dillon said to my son “I’ll cut your finger off!”. Dillon then paused realising what he had said and apologised. I don’t think this is appropriate behaviour or language for an employee of Costco to direct towards a 2 year old child. I would like a representative of your store to contact me via phone as soon as possible to discuss the matter further and provide me with feedback regarding your actions to rectify this behaviour in your staff. Kind regards, Melissa 0417979545
Could be great but too much friction in too many ways
After you make a purchase you have a long wait to get out as there are lines of people pushing and jumping in front of each other to get their receipt checked off. The registers seem well manned and managed I dont know why they need this extra check exiting. Last weekend I spent 10mins waiting at the registers to finally go to pay. After that I waited another 10mins in the line to get out and be checked and there was a lot of pushing in front of each other and awkward moments. Really ruined the shopping experience so much that I will only go th...ere now on off peak times which means I cant go there when I want. Today my wife and I were busy working and we needed to get a few things we couldnt get on the weekend due avoiding the peak time rushes. So we told our son to grab our card and get what we needed. He was stopped at the front and our card was confiscated. So this means we can now only shop there when my wife and I have the time to go shopping. So now we cant have a good experience at peak times and can only shop there when my wife and I are free. These points of friction are increasing to the stage that the initial great experience and referring to many of my friends has now changed to I prefer going to Coles and Woolies and am telling friends and family to do the same. Shame could be such a better experience.
- Verified customer
Where going to give you food poisoning
Well off to shop at Costco again thought I’d try and get one of there cheap chickens again they are big but it really puts me off when I get home and start to cut it up and it’s not cooked again it’s red raw around the bone and breast flesh still red and raw .
This is the 3rd time I’ve purchased these and 2 out 3 times there not cooked .
There cooking staff should be BBQ for this lack of skill to cook a chicken.
Ideal for those who understood costco policy
I felt compelled to put my 2 cents share on here after reading some bad reviews about Costco.
Firstly, $60 membership. Costco has clear policy... don’t do it if you don’t see the advantage of bulk buying. If you cannot afford to get a membership card or less likely to visit Costco, then don’t become a member.
Second, poor customer service are everywhere in Australia! Go to Bunnings for example.
Third, I hope for Costco to add more products like Clear and Free for sensitive skin (laundry).
Fourth, Costco fuel ofcourse will be long queue a...s its cheap. If you don’t want to wait for refund or change of your fuel, go to non Costco petrol station and pay more! I think Costco gives our local grocery a good competition because we are being ripped off well and truly!
They want you to pay before you can use their store?
This kind of store should be illegal in QLD. You have to pay to even go inside the store. Then everything in the store is like double the price of Coles or Woolworths. I wonder how much money the premier was given to allow this nasty company into our state.
What a waste of time and money
Really bad and humiliated customer experience. Have to stay in a queue for 50 min to get membership plastic card. And then stay in another queue to check my trolley before exit.
It was not at all cheap. Mostly everything was bulk and not practical.
I will not be renewing my membership once it expires.
Great Place to Shop
The Service provided by the Staff is exceptional. The product range is very very transient and there is a regular turnover of range.
The BBQ Chicken is the best value I have found. Their Take Home Pizza is fantastic.
Poor Customer Service
With their new store opening in Bundamba some 22 kms from my place I thought I'd go and check out their products and prices. I was advised that I had to join up before I could do this at a cost of $60. This I did on line some 3 weeks prior to their store opening. One week after opening I decided to go an collect my card and do some shopping. I took with me my confirmation email receipt for the $60. After waiting in line for 45 minutes I got to the admissions counter where after much discussion I was advised that they had no record of my joining.... The fact that I showed them the email receipt, carried no weight at all and I was told I would have to pay another $60 to continue into their store. This I declined and was then told to"take it up with Head Office" when I got home. Several emails and phone calls and some days later, Costco advised me that they would process a refund to my credit card. To date the credit has not appeared. Extremely poor Customer Service by the Bundamba staff who not interested in helping me despite the official receipt. Not much better from H O either.
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