Problem with Panasonic guaranteed
I bought a Panasonic oven at Costco Ipswich on December 3rd. It cost $ 590, it worked 2 months and it was damaged, this oven is conventional. I made a loaf of bread for 20 minutes and opened the oven. wait about 4 minutes. remove everything, leave the oven empty and closed. I went to work for a space of 10 hours when I returned I could not heat a coffee because the oven floor was like when a glass is gently smashed, and a semicircular mark. the next day I went to costco with the oven. and they just gave me an email and a phone number from...panasonic. after a long month they reply that the oven has no guarantee for that damage, which was an accumulation of heat. And what do I have to do with it! I do not know nor was I given a manual to handle a heat accumulation! this is terrible! incredible! that costco does not respond directly with the guarantees. Those are arrangements that you must make with companies and not put customers to do a thousand things for a guarantee that rather seems to be the way to wash their hands and not comply with their customers. I keep sending this email everywhere. , and since panasonic has places to fix its products. nor have they informed us. and so from one side to the other of unanswered emails. the warranty will simply expire. this doesn't seem fair to me
Poor Customer Service
With their new store opening in Bundamba some 22 kms from my place I thought I'd go and check out their products and prices. I was advised that I had to join up before I could do this at a cost of $60. This I did on line some 3 weeks prior to their store opening. One week after opening I decided to go an collect my card and do some shopping. I took with me my confirmation email receipt for the $60. After waiting in line for 45 minutes I got to the admissions counter where after much discussion I was advised that they had no record of my joining.... The fact that I showed them the email receipt, carried no weight at all and I was told I would have to pay another $60 to continue into their store. This I declined and was then told to"take it up with Head Office" when I got home. Several emails and phone calls and some days later, Costco advised me that they would process a refund to my credit card. To date the credit has not appeared. Extremely poor Customer Service by the Bundamba staff who not interested in helping me despite the official receipt. Not much better from H O either.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.