Appalling Customer Service
Tried to enter the store to look around before deciding if we wanted to join. Spoken to very rudely by the older, short blond woman guarding the entrance. We were not aware you had to be a member just to get a foot in the door, then when I turned to walk away and told my husband we needed to leave she accused me of 'getting my back up'. I am a manager in retail and if a staff member spoke to any customer like that they would be disciplined. If we had been thinking of joining, her attitude put us right off that idea.
Poor customer service dont care for disabled family members
Today I took my daughter to have her eyes tested we presented our membership card and medicare card her eyes were tested and found that she required glasses medicare was charged for the consultation our healthcare provider was charged for the glasses my wife attempted to pay the difference and we nave been told that my daughter has to purchase another membership ( my daughter is 20 and is disable we are her full-time carers and she lives with us a supervisor was called and this was explained to my wife upon hearing this i have gone to the ...counter to have my membership canceled . Cosco has acted fraudulently 1 medicare should never have been billed as we are not able to purchase glass and no script has been given 2 Our heath fund should not have bee billed for a service that has clearly not been provided 3 We were sold the membership as a business membership and told all members of the house hold will be covered ( My daughter would never use the benefits of another full members i can understand her having to purchase if she was living in a different address or receiving an income which she doesn't ) Can you please contact me as to how Cosco is going to respond as i will be contacting both Bupa and Medicare and also raising this to the local Media on the way Cosco deal with families with disable children I also made a purchase last week for some prescription Glasses i would like the transaction canceled and refunded to myself and to Bupa as Iam no longer a member
the absolute best I've ever used
HARPIC FRESH POWER tropical blossom toilet cleaner.
Works like magic and smells pleasant. Very easy to spot
on the shelf. Look for the bright pink bottle. I will buy it again.
Never use the Optical Service
Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
22th September, 3:00pm. Extremely rude staff
My family and i entered Costco with a bright spirit after a great day out to only be destroyed by the lady at the front door with short blonde hair, old and wears glasses. I’m aware she’s doing her job HOWEVER, she can tell us about customer policy in a polite manner. As an asian family I don’t appreciate her breaking her words down in syllables- assuming we don’t understand english. We were unaware of the policies, she pointed at us saying ‘you, you and you’ (indicating how many people can come in with one card) and glared her eyes. This did n...ot happen to just our family but numerous others. I’ve seen many reviews of many of your staffs disgusting attitude. Fix this. One lady at the exit door today (5pm) was extremely welcoming and kind and i hope the rest of your staff learn a thing or two from her.
They dont answer their phone ???
Just trying to call them to ask a few quick questions, but they dont even answer their phone, same with the Ipswich store. Must be company policy to be arrogant, as usual with companies like these.
paid $60 to join but after this first experience I won't return. Rude staff at the door were impolite and off putting. Inside bargains were average, careful shopping elsewhere will get you as good or better savings. Bought fuel and they have you estimate how much you will get which is then taken from your bank with a promise to refund excess $ if you don't use the full amount. 10 days later and the $30 I didn't use is still not returned.
Need to report to Brisbane QGSC #Very bad customer experience and Racism in NorthLake Costco
Hi Executive team of Costco Northlake store,
This is Wendy, I went to your store this morning at around 10:30am and prepare to pay at around 11:40am.
But I got stopped because of me using my friend’s card.
I was told that it’s not OK and I did want to open my new card when I understood your very strict policy, until I heard one of your cashier laughing very loudly and said to her so-called manager: "Hahaha I got another one! I got it! “
At that moment, I was ashamed being treated like a “thief" and she, who dressed in Green and pregnant, trea...t herself and the team as “Police”. What kind of the service employee attained their qualify work permit by treating customers as “thief”? The most unbelievable thing is: The woman took my friend’s card and stated it like she was the Queen “your friend have to pick this card by herself ! You are not allowed to take it!” What right do you have to take another person’t private property?!
The worst customer service and not that cheap!
I went to the North Lakes Costco. All staff members that I spoke to were rude and had an attitude from the entry staff to the customer service desk. They do not seem happy or friendly. It is like the culture of the business is to not care about their customers. I shopped there once and I am regretting paying the membership.
Also the products are actually not that cheap. Don't be fooled by buying in bulk - make sure to check the equivalent price. I thought a lot of items were MORE expensive then the regular supermarket.
Not worth the drive.
Most of the things they sell I don't usually buy. I am a bargain shopper and mostly buy the products at coles, woollies or Aldi when it's cheap. So I wouldn't save money on most food items like bulk junk food, meat, canned things etc. However they have massive and cheap cooked chickens and for business purposes I buy stacks of toilet paper and laundry detergent and save a bundle buying it at Costco. Not completely sure I'm saving $60 a year though. I've also bought a couple of TVs there which were a good deal. Cleaning products are cheaper at t...he supermarkets when on special, fruit and veggies are cheaper elsewhere or at least the same price. Also had some good deals on bulk hand towels and pillows at Costco. But not everyone needs to buy those. Maybe it would be a better deal if I didn't have to drive 40 minutes to get there. Horribly rude staff
I have to give you 5 Stars - My Review is Both - Good and Bad.
I joined Costco when it first opened, YES, I stayed in the Que for Hours, waiting to see what all this fuss was about.
It was all A-Buzz in Northlakes, Brisbane North.
I felt my first experience was that of going to Disneyland. The Build up was immense. Especially walking in the doors, for the very first time,
Its was HUGE. ....And YES , I made the Classic ROOKIE Mistake. Buying everything, thinking I was going to miss out. The Size's of the Items were amazing.
And Yes -- Like many before me, and no doubt after me. When you hit the Checkout. in my case. Some $600 later. I wondered what I had done.
A day out at the local Costco was very interesting. It was like the old Campbell's Cash & Carry stores we had to recent although, on a larger scale.
Cant say I'll go back as I don't want to buy 6 jars of coffee when I've never seen or heard of the brand and the same applies to nearly everything.
No complaints as we need stores that offer a different shopping experience.
My mum brought a membership for my boyfriend for Christmas and now he’s my ex boyfriend. They will not refund the money or change it into my name even tho he’s has not collected the card yet. What a waste of money!!! The staff there are useless. Head office are useless also. I will not recommend Costco at all. The staff are rude and not helpful.
Returns Policy beware
Wanted to return an item because it was not working. I was told by the lady in the Returns Counter that I had to ring manufacturer first before i get a refund. When I told her that the costco website says otherwise she said there is no costco aus website. When i showed her the costco.com.au website, she said “we have nothing to do with that website”
There are no words to describe the frustration & disappointment.
I went to buy a printer and lawn mower and maybe a computer. I have been looking at Costco in the USA on line they have massive varieties of these products. So we joined the Aussie one.
We were pretty excited when after two and quarter hours drive they had one lawn mower to choose from and two printers all just nasty nasty junk. On top of this the prices were the same as retail at JB Hifi and Harvey Norman and Bunnings. I know because I have checked them out. I spoke to a sort of manager in the store and asked why the prices were so dear and...
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