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Costco QLD, North Lakes

Costco QLD, North Lakes

2.9 from 64 reviews

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Reviews

Review distribution

5 star
20
4 star
6
3 star
7
2 star
9
1 star
22

Mum

MumSouth Australia

Meat very very expensive

published

Meats to expensive for average families they look good quality but dont really know as to expensive to purchase to test. Avocados not cheap a lot of groceries arent affordable

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorth lakes
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Lou

Lou

  • 2 reviews

Appalling Customer Service

published

Tried to enter the store to look around before deciding if we wanted to join. Spoken to very rudely by the older, short blond woman guarding the entrance. We were not aware you had to be a member just to get a foot in the door, then when I turned to walk away and told my husband we needed to leave she accused me of 'getting my back up'. I am a manager in retail and if a staff member spoke to any customer like that they would be disciplined. If we had been thinking of joining, her attitude put us right off that idea.

Customer Service
Return Claim MadeNo
Jima545

Jima545South East Queensland, QLD

Poor customer service dont care for disabled family members

published
Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNorth lakes
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Nerida Howell

Nerida HowellSouth East Queensland, QLD

the absolute best I've ever used

published

HARPIC FRESH POWER tropical blossom toilet cleaner.
Works like magic and smells pleasant. Very easy to spot
on the shelf. Look for the bright pink bottle. I will buy it again.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCostco North Lakes
See all answers

Jamed Mason

Jamed MasonSouth East Queensland, QLD

  • 7 reviews

Never use the Optical Service

published

Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
Extremely disappointed.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorth Lakes
See all answers

Gina

GinaSouth East Queensland, QLD

22th September, 3:00pm. Extremely rude staff

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthlakes
See all answers

Loz

LozSouth East Queensland, QLD

  • 6 reviews
  • 9 likes

They dont answer their phone ???

published

Just trying to call them to ask a few quick questions, but they dont even answer their phone, same with the Ipswich store. Must be company policy to be arrogant, as usual with companies like these.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
See all answers

Jake

Jake

  • 9 reviews

Overrated

published

paid $60 to join but after this first experience I won't return. Rude staff at the door were impolite and off putting. Inside bargains were average, careful shopping elsewhere will get you as good or better savings. Bought fuel and they have you estimate how much you will get which is then taken from your bank with a promise to refund excess $ if you don't use the full amount. 10 days later and the $30 I didn't use is still not returned.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthlakes
See all answers
Wendy

WendySouth East Queensland, QLD

Need to report to Brisbane QGSC #Very bad customer experience and Racism in NorthLake Costco

published
Customer Service
Store LocationNorthlakes

The worst customer service and not that cheap!

published

I went to the North Lakes Costco. All staff members that I spoke to were rude and had an attitude from the entry staff to the customer service desk. They do not seem happy or friendly. It is like the culture of the business is to not care about their customers. I shopped there once and I am regretting paying the membership.

Also the products are actually not that cheap. Don't be fooled by buying in bulk - make sure to check the equivalent price. I thought a lot of items were MORE expensive then the regular supermarket.

Not worth the drive.


Roast chicken not cooked

published

Bought roast chicken from costco north lakes yesterday . Not cooked also have photos. Never buy one again. Very disappointed. Felt ill just looking at it.


My Review

My ReviewBrisbane

  • 3 reviews
  • 6 likes

Tyre Centre

published

We always buy our tyres from Costco North Lakes, Brisbane. The guys are always friendly, service is great and so are the prices! Highly recommend.


Karen Connor

Karen Connor

  • 2 reviews

Love Costco

published

I think people should be aloud to browse to see if membership is worth buying especially big ticket items .


TamiL

TamiLBrisbane

  • 4 reviews
  • 9 likes

It's ok

published

Roster chicken

published

Hi, I got the roster chicken yesterday not cook. I got the photos too. We all pay money and we travel 1 to 2 hours to get there.

Dave

DaveQLD, 4502

  • 9 reviews
  • 1 like

I have to give you 5 Stars - My Review is Both - Good and Bad.

published

Fair Go

Fair GoFair Suck, Of The Saveloy

  • 16 reviews
  • 191 likes

Very interesting

published

A day out at the local Costco was very interesting. It was like the old Campbell's Cash & Carry stores we had to recent although, on a larger scale.
Cant say I'll go back as I don't want to buy 6 jars of coffee when I've never seen or heard of the brand and the same applies to nearly everything.
No complaints as we need stores that offer a different shopping experience.


Catherine Herewini

Catherine Herewini

  • 2 reviews
  • 6 likes

Membership

published

My mum brought a membership for my boyfriend for Christmas and now he’s my ex boyfriend. They will not refund the money or change it into my name even tho he’s has not collected the card yet. What a waste of money!!! The staff there are useless. Head office are useless also. I will not recommend Costco at all. The staff are rude and not helpful.


Returns Policy beware

published

Wanted to return an item because it was not working. I was told by the lady in the Returns Counter that I had to ring manufacturer first before i get a refund. When I told her that the costco website says otherwise she said there is no costco aus website. When i showed her the costco.com.au website, she said “we have nothing to do with that website”
There are no words to describe the frustration & disappointment.


Liane

LianeSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Very Disappointed

published

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