1 photo
Costco QLD, North Lakes

Costco QLD, North Lakes

2.7 from 84 reviews · View Statistics
See the Best Supermarkets in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Costco QLD, North Lakes? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Value for Money
    2.8 (22)
  • Product Quality
    2.9 (22)
  • Return Claim MadeYes (3) · No (23)
  • Customer Service
    2.3 (26)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Tam S
Tam SSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Uncooked hot chicken

published

Went to Costcos Northlakes on 18th June to buy a hot chicken for dinner. Looked and smelled great. Plus, they had a great review from A Current Affair.
Took the chicken directly home. Divided it up for dinner with family. First bite - tasted soft, was moist. Investigated and found chicken meat under skin was still pink and uncooked. Stopped eating. But too late. Spent 5 days extremely ill. Saw doctors twice, almost got admitted to hospital. Antibiotics. Antiemetics - and I lost a week of work. Not what I needed, Costco.
You should have a way to check if your chickens are cooked through before they are sold.

Value for Money
Product Quality
Liz Piscopo
Liz PiscopoSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Out of stock

published

Normally l would rate this store 4 out of 5 stars. Went to shop here from Oxenford only to find the produce such as chicken and lamb were out of stock. In particular, lamb shanks and lilydale chicken breasts were out of stock. Went to buy lunch....no onions for our hotdogs. Staff member if kiosk told us it isn't her fault. Who is to blame then? To travel this far to find that our main items were not available makes me wonder why do we pay a membership fee??????? ?z

Customer Service
Incentivised Review No

Other Supermarkets

 
 

0.0
(1,234)
pete1968
pete1968South East Queensland, QLD
  • 5 reviews
  • 3 likes

Good service

published

I live around the corner from Costco and stop in on the way home regularly. Great prices on certain things I need. The food service, while very cheap, requires much better management. My daughter and I waited 25 minutes for a hot dog and one slice of pizza. It was a Saturday, so lots of people waiting, and the had two ladies serving?! Really?! Pull your Sox up Costco management. Not good enough.

Value for Money
Product Quality
Supermarkets

Find out how Costco QLD, North Lakes compares to other Supermarkets

Know better, choose better.

Compare all

Deleted an email with renewing promo

published

I accidentally deleted an email with a renewal promo. When I rang to find out if the promo was still available- I was told ‘without the original email, I am unable to take up the offer’ even when I suggested they see that it hadn’t been redeemed.
Sometimes accidents happen, but to be told that I can’t redeem this offer- I will reconsider renewing my membership with Costco.
Barb

Incentivised Review No
Eddy
EddySouth East Queensland, QLD
  • 13 reviews
  • 9 likes

Delivery service is worthless

published

Joined Costco principally to purchase a rowing machine they advertised. After joining, found out that Forest Lakes store does not have the item available. Attempted to order online only to find they refuse to deliver anywhere near us, even though we are only 25km north of Brisbane.
Have found that there are some items that are very cheap, but it seems that goods that we prefer are expensive - waste of money except for the cheaper fuel.

Value for Money
Product Quality

Traffic flow

published

This is the second time we have been parked in Costco parking lot waitingto exit. We have been waiting 20mins and have only moved 2 car spaces. Costco North Lakes need to have more entrance and exits.

Value for Money
Product Quality
Jamie
JamieSouth East Queensland, QLD
  • 8 reviews
  • 3 likes

Costo Store & Tyre Centre

published

Our local Costco has always been lovely, products, people etc. Pizza's a little slow to get, you do have to wait around.

The tyre centre blokes are great, I feel sorry for them tho, they really could do with more support from Costco.

Value for Money
Product Quality
Kiran
Kiran
  • 2 reviews
  • 3 likes

Terrible customer service and parking exit problem

published

Took me an hour to come out from the parking . Made a call to request to close first 2 exit of parking as they do it all other times. I was told yes they do it other times but they can't do it now because it's council's job.
Our dairy products stayed on the room temperature for this long and my daughter waited outside her class for an hour.
I don't think there should be membership payment if you can't solve these problem.

  • Thumbnail
  • Thumbnail
Value for Money
Product Quality

Other Supermarkets

 
 

0.0
(1,234)
garry w.
garry w.South East Queensland, QLD

Not permitted to have my wishes carried out.

published

Purchased 2 new tyres y-day: product ok; price ok: i wanted them fitted to front of my front wheel drive vehicle: told no- costco policy, must be fitted to rear. Both rear tyres nearly 80% life left. Had to have them changed later. Not happy. Garry..

Value for Money
Product Quality
Supermarkets

Find out how Costco QLD, North Lakes compares to other Supermarkets

Know better, choose better.

Compare all
Michelle m.
Michelle m.South East Queensland, QLD
  • 2 reviews
  • 1 like

Terribly rude manager

published

Terrible rude manager left me in tears after getting the ok by multiple other staff that I could purchase an item and return it if I had problems again like I did the first round, did this and was made to feel like a criminal by Leonie an sent away with a tv that she had unboxed and shaken the crap out of which I’m then made to take back home.

Customer Service
Incentivised Review No
Lea
LeaAU
  • 2 reviews
  • 1 like

Return in an item

published

Thank you to the lovely girls who exchanged a solar light for me
Such great service
Even though I had to take it back
Thanks ladies you do a great job

Value for Money
Product Quality
Stephanie
Stephanie
  • 2 reviews
  • 6 likes

Rude Staff and STORE entry practice is NOT COVID SAFE

published

ENTRY TO GET INTO THE TAKEAWAY FOOD SECTION IS NOT COVID SAFE. Getting told by a staff member to walk through the entire store, which the only option to get there is to tightly squeeze through the cash register where people are being served, if this is not possible waiting in long ques... all this just to order food for takeaway is absolutely ridiculous. It was safer for me to walk through the exit door where the trolleys line up, walk past them to get through which I'm told today is not allowed, the blonde lady staff member attending the exit door is so big she's causing a blockage to the door herself!

Value for Money
Product Quality

Customer service 0

published

Went to costco to buy electrical goods, 4 staff standing around having an conversation, approached them to get some direction and information on an product, to which they looked at each other, after a long pause, someone pointed in a direction "over there, you'll have to read the box for the information" and continued on with their conversation, left frustrated in lack of service and knowledge, went to Jaycar, great customer service and knowledge, brought products

Customer Service
Incentivised Review No
Devonstone
Devonstone
  • 2 reviews
  • 1 like

Don't go anywhere else for tyres

published

Recently had a full set of five tyres fitted on two of my vehicles, a 2020 Hilux SR5 and a 2016 FJ Cruiser. Replaced the o/e tyres with Bridgestone Duellers 697's. Service at Costco is excellent, staff attentive, polite and on both occasions the work was completed in under 40mins. The best is you cant buy these tyres cheaper anywhere else, believe me I have tried. They only stock premium brands at discounted prices.

I have had tyres fitted by Costco for over 5 years on all 6 of my vehicles, you just cant get a better deal or service.

Value for Money
Product Quality

Other Supermarkets

 
 

0.0
(1,234)
Luke
LukeSouth East Queensland, QLD

Terrible customer service

published

Some old fart that was on front door this morning was really rude because I showed her my membership and she said “that doesn’t look like you” and then I said “well it is” seems someone needs to go get there eyes checked

Value for Money
Product Quality
Supermarkets

Find out how Costco QLD, North Lakes compares to other Supermarkets

Know better, choose better.

Compare all
Read more reviews - page 2See all Costco reviews

Questions & Answers

Penny J
Penny Jasked
QLD, North Lakes

How much is 12 pack Bundaberg ginger beer at cosco

2 answers
Penny J
Penny J

I was charged $13.99 and I thought that it should have been $10.00 for 12 pack Bundaberg ginger beer . Would you please confirm the price with me

Angel
Angel

Please share the answer following your next visit

Mo Katia
Mo Katiaasked
QLD, North Lakes

Looking for 215/65R17 tyres for a VW 2017 Tiguan. Could you quote me some prices please. At the moment I've got Hancook tyres & I'll need 2 replacements

1 answer
Reviewer R.
Reviewer R.

No

Wayne Souter
Wayne Souterasked
QLD, North Lakes

I bought an AcuRite weather station about 2 years ago it is now malfunctioning does Costco replace it ???

1 answer
Reviewer R.
Reviewer R.

No

See all Costco questions

Get an answer from our members

Costco QLD, North Lakes

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.