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Just terrible. Paid for express, didn’t receive anything for over a month.
It was very hard to order online as the baby clothes that were marked as ‘2 for the price of one’ didn’t update in the chart with the discount, not even at the chechout. I contacted their online customer service, which was beyond terrible. Incompetent people who said ‘pay what you have to and we will refund you the difference later’. I founded that very odd, not to mention how slow they were, that it took them all day to reply, each time a different person with weird names. I did as told, even paid for express shipping and never got the order, ...not even refund of the difference. After a month I contacted them where’s the order (gave birth in between already), they said no order has been sent. They offered a full refund and said they will still send the order as an apology. Refund came, the order didn’t, of course. When I emailed again what happened to that ‘apology order’ they said they already refunded and that’s it. What a incompetent service! Definitely not purchasing anything from them!!
Express Shipping is anything BUT express.
I used to LOVE cotton on. Honestly, whenever I needed new clothes, stationary, active wear or undies they're always the first place I'd look. Its such a shame that the online store is so poorly handled, specifically the timing with which you receive an order. On several occasions now I've paid for express shipping & been given a delivery date only to have my order turn up well over a week later, whats the point in even offering express if you can't follow through on the promise of it being here sooner than if i hadn't paid any extra at all? I'v...e often gone into the store to try and avoid this but they NEVER seem to have the same stock in store or even have anything remotely similar to what I'm looking for & when you ask the staff for assistance, they look at you like you're speaking jibberish. The customer service team never seems to be overly enthusiastic about helping either, often talking to you like you were born yesterday. Not very helpful & leaves me feeling like it's time to find another cheap, generic & vaguely fashionable place to shop. Disappointing.
Very poor experience.
I had a very poor experience with this company. My review was as follows:
"Confusing product title had me thinking there were 3 in a packet when in fact there is only 1. Mask was okay rated N90 missing from item description. Received email asking me to review at 12.29am in the middle of the night...."
They then sent me an email informing me that "Your review has been moderated" & "Our staff has read your review and values your contribution even though it did not meet all our website guidelines."
It looks like they are using "Bazaarvoice Authentic Reviews Trust Mark" to remove reviews.
What a rip off
I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.
Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?
I've only made two online orders with the Cotton:On website and both times my order was incomplete. The first time an item was simply missing, the second time it had been replaced with something I never even looked at. Oddly enough, both times the missing item was a Flow Writer pen. The item they sent instead in the second order was nail polish. When you look at the Returns and Exchanges information online it has a section about extra items being delivered, so apparently it's a common problem they can't seem to fix. Luckily, when I went to the ...Typo store to exchange it in Geelong I didn't have any issues. I have shopped in-store at Geelong's Typo three times and the staff in that store always seem to be in good moods, or are at least helpful. My second order (which arrived about four days ago) also included Sporty Stormy Thongs, which promptly tore within the first fifteen minutes I wore them. I was at the beach and apparently they aren't meant to get wet because in no time at all the fabric attached to the thong ripped on both shoes. I wasn't trying to walk through the water with them on or on loose sand while soaking wet, they just got wet from a wave lapping on shore. They felt good when I wore them, it wasn't a wrong size issue. I've had plenty of other fabric thongs throughout life (I can't wear plastic ones, I get blisters) and they all made it at least a year of regular use before breaking or fraying. I know these thongs were only $15, but I've had similarly priced ones that were better. This is shockingly poor craftsmanship. That order also included some Kim Combat sandals, which have two buckle locations. I didn't think about it at the time of ordering but once I went to put them on I realized it was very difficult to get them buckled as the buckles are on the very outer edge of the sandal, making it hard to reach. The holes are also very small, making it even more difficult. Once I have the shoes on they are comfortable, but it's an ordeal. Happily, the swimsuit I ordered has been great so there seems to be at least one clothing/fabric item that works as desired. I have seen a lot of other reviews on here and other places with people complaining about clothing products though. Sadly I didn't look online for reviews before using Cotton:On, otherwise I may have avoided some of the purchases I made. I will say that my shipping/delivery experience has not been terrible like a lot of other reviews. My two orders each arrived within 5 business days of purchase and the package was in good shape, only missing one item each instead of half the order like some others.
Several brands under one umbrella; I usually find something cute
THE GOOD: Cotton On allows you to shop their multiple brands on the one website. You can browse Supre, Typo, Rubi, Factorie, Cotton On, etc., all at once. Cotton On (and their other brands) are pretty good at staying on trend when it comes to styles, cuts, and colours. I find cute things on the site regularly and just return things that don't suit. Customer service has always been good and I have never had a problem. Cute but simple/not expensive-looking accessories. Brasilano underwear is EXCELLENT; so comfy and flattering and make your butt l...ook great. (I wish they came in white). Great microfibre fabric on these. Generally, some creative use of fabrics (for example, they've carried some really cute stretch-velvet tops and dresses). ROOM FOR IMPROVEMENT: Some of the fabrics could be improved (for example, tops and dresses don't always wash well depending on the fabric blend and weight). Some are see-through in lighter colours or not flattering for curves. (For example, light-coloured dresses will frequently show panty lines). Cotton On jeans are too tricky for me so I don't buy these because I just don't feel confident enough that the fit will work. It can be tricky for me to determine what will work for my body online but I still always find some things that do. I think Cotton On could also carry more thick, stretchy, bodycon styles (not short, though!) and cute jackets. Anything that is very soft, cozy, thick, or stretchy would be a hit. I always keep an eye on Cotton On for decent basics as well as trendy pieces and knickers. Not everything ends up working for me but I pick and choose styles and never have a problem with returns. If fabrics could be improved a bit I would be a very happy customer. (I wonder if you would consider adding a premium line...?) Also, if you'd consider carrying more fitted and soft styles, velvet, suedette, tie-waist styles, etc. because I always go for these. Also, more guidelines for purchasing denim online and consistent sizing and stretch for this category. More stretch and fitted styles in thicker fabrics (I would be willing to pay a bit more) :) Your current colour range is very nice but I'd always love it if you could add more maroon, camel, beige, because these are my favourite colours. Thank you, Cotton On!
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
- Cotton On Online Store
Pretty perfect summer dress
I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.
Slooow postage, lies and exuses
I am not sure why i can order something on Amazon and have it here the next day yet Cotton On take forever to deliver something in the same city.
Trying to communicate with their staff leads to a barrage of automated emails followed by excuses about COVID delaying the post etc.
Its a shame, they are a good value for money shop but their online experience is dreadful as others have described.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
Delivery didn't even show up
Absolutely pathetic experience after paying for express shipping from Cotton On- delivery through Couriers Please.
Took 10 days for the delivery to "arrive"- I was home the entire day that I was alerted the delivery was set to arrive. My tracking was then updated as having had a failed delivery attempt made, and instructed me to re-book the delivery. However, in order to re-schedule the delivery you are required to use a number from a card they are supposed to leave you when attempting delivery- but this wasn't even left. My order is literall...y missing, and I have no way of retrieving it. To add to all this, they have not responded to any of my emails in the past week, do not return calls, and I have currently been on hold with them for an hour and a half at time of writing this. Absolutely pathetic experience, and the Cotton On Customer Service is just as incompetent as Couriers Please's. Won't be ordering from them again.
Terrible delivery service..thanks to ‘couriers please’
Twice now I’ve used cotton on express delivery, fantastic when using australia post however recently they have been using ‘couriers please’ and both deliveries have gone to the wrong address one with a notification of delivery at 8.40pm at night!!! Seriously now I’m waiting on a 3rd delivery I wonder where that will go...NEVER AGAIN, a shame too cause I love cotton ons clothes!!!
Hopeless delivery service
Don't order from cotton on. Goods either are late or never turn up. Their courier company doesn't listen to you, hangs up on the phone on you/worst experience ever/COTTON OFF!!!
Fake advertising not 30% off in Black Friday
Today I went to cotton in in Burke street, I seen marked 30% off in activewear, when I pay the cashier says my item isnot with 30 % off, I said to him the discount is marked, after I come home I checked online , the itens I have bought is 30% I made chat online to support they said will send me email and my refound, but not received my money back.
- Cotton On Online Store
Never received items
I placed an order online only to receive 2 items out of 10, and have been charged the full amount of all 10 items.
I have sent numerous emails and used the online chat option with extremely limited assistance.
One assistance refund me only a small portion of the total amount and has since not responded once I advertise this is incorrect.
I will continue to send emails until someone either picks up the phone to speak with me or refunds me my money after all its only fairconsideringI neverreceivedthe products!!!
DO NOT USE THE ON LINE PURCHASING OPTIONS IN CASE YOU END UP IN THE SAME SITUATION
Last month I ordered a journal online, I received an iPhone 6 case instead. This month I ordered 14 items, I'm missing 8 items from my order. I spoke to Yumna on chat, Yumna advised me she couldn't assist me for 24 hours because she was assisting 6 other people - why would you accept my chat request for assistance then? I spent nearly $300 on this order, I placed the order 3 days ago with express shipping - I'm not willing to wait for 24 hours just so they can contact someone to begin an investigation which could take however long. Would never order from the Cotton On Group online ever again, two issues within two months related back to warehousing issues is terrible. Stay away
Everything in the order was perfect! Loved everything, I will definitely be buying from Cotton On again. Thank you Cotton On!
Do not buy underwear that you don't KNOW will fit.
BE AWARE!!! If you have never bought underwear from Cotton-on and so cannot guarantee it will fit, be very aware that they will not accept returns when buying online. Even if the packaging is not opened. I bought matching bras and knickers (over $100 worth) and because the bras wouldn't fit (the ONLY things I tried on), they have refused to accept the returns of the underwear.
Now if I went into a shop, something I can't do as I live over 150kms from any store, they would presumably let you try on a bra. And if it didn't fit you wouldn't be ma...
very bad shipping
this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.
- Cotton On Online Store
Charging For Express Postage But Sending Parcel By Standard Post.
I love cotton on and I recently got a heap of really cool shirts and socks from the Goosebumps collection. However, what I really do not appreciate and what has lead me to give one star, is the fact they gave me the option of express postage for $2 extra (otherwise it was free for standard) but my parcel was sent out via Parcel Post, not Express. I would have been happy to wait for standard postage and claim my free shipping but I thought to myself 'it's only $2, why not?'. I know it's only $2 and it might seem petty, but upon questioning this,...I have been ignored. I understand with times as they are that express post might not be available and they may have been forced to use standard, which I do not mind at all, I just hate that I was charged when I could have utilized standard post for free and I have been ignored and not given an explanation about why this occurred. I did note on the website that some postcodes are not eligible for express post right now, but it does not mention which postcodes so I would have no idea if I was one of those postcodes and if this is the case, they should have a postcode blocker on to stop those from ineligible areas from paying extra for the service so this is also not an excuse. They simply cannot just mention that some postcodes are not eligible and then not disclose which postcodes are ineligible. I won't go as far as demanding my $2 back, but I'm still very annoyed and it needs to be acknowledged and corrected as it looks very dishonest.
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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