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Cotton On Online Store

Cotton On Online Store

1.6 from 225 reviews · View Statistics
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Jess
Jess
  • 3 reviews

Given the Runaround

published
  • Incentivised Review No
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Defective/cheap quality

published

The dress we purchased had a defective strap. It snapped as soon as my daughter went to take off the dress, her first time putting it on. She’s 5’4” and 105lbs and this dress size is a small so it’s definitely not from her stretching the material too far out. The thin spaghetti type strap snapped open.

  • Product Quality
  • Incentivised Review No
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Anonymous
AnonymousGreater Melbourne (Inner), VIC

Bad customer service

published

I ordered a top online and I Never got a shipping number or tracking number, and 4 weeks later I never received the top. so I went to the store to collect it. wasn't there. They had lost my order and when I went to solve it the customer service over the phone was slow and couldn't understand English so took even longer. Really poor

  • Product Quality
  • Shipping
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Renee h.
Renee h.
  • 2 reviews

Order cancelled

published

I purchased 3 items online. 7 days later I realised the money had come out of my account but I never received a confirmation of purchase email nor any email to say my order was on its way. Turns out 1 of the items I ordered was no longer available so they cancelled the whole order, didn’t notify me it was cancelled and never bothered to refund me. It was only $60 but an email of the cancelled order would have been nice so I could have at least chased up the refund myself sooner. I won’t be purchasing from them again.

  • Incentivised Review No
  • Return Claim MadeNo
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Timtamjunkie
TimtamjunkieMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Terrible after sales service

published

I find the website is easy to navigate, the shipping fast. HOWEVER when you return something it's at least month wait and counting. It's been 5 weeks and apparently they are too understaffed to process refunds. It says a lot about a company that they have so many returns they can't process them. Perhaps concentrate on better products/ better descriptions and then less returns? I won't buy online again.

  • Product Quality
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Wierd sizing

published

I decided to get some leggings from there and I am usually a small-extra small when buying leggings. I decided to but two pairs of leggings one in small one in medium I tried on the small and it was tiny and super uncomfortable which was weird seeing as I am usually that size I then tried on the medium and they were long but comfortable. The small also started to break which wasn't good.

  • Incentivised Review No
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Mel
MelSouth-East, TAS
  • 2 reviews

New overalls side button broken

published

Brought online the new utility denim overalls,received them yesterday I took tags off and when I put on, one side button was broken I rang customer service took forever to answer then refused to refund me so disappointed as they were not cheap to buy

  • Product Quality
  • Incentivised Review No
  • Product Appearance As advertised
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Sophie
Sophie
  • 4 reviews

Still no click and collect order 1 month later!!

published

I ordered t-shirts for my children over a month ago via their click and collect. I was told 3 weeks ago they were dispatched to the store and to wait for an email to say it’s ready for collection.. still waiting and I am no longer getting replies from their customer service team. Won’t be buying through them again.

  • Product Quality
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Mystara W.
Mystara W.Greater Melbourne (Metropolitan), VIC

Lack of customers service and long wait for click and collect order.

published

I've placed click and collect order online. Confirm email showed EST delivery 4 days but been waiting for 3 weeks still haven't get any email (notification) or sms updated. Lack of customers service, worse shopping experience for first impression never order again.

  • Incentivised Review No
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Nicole r
Nicole r
  • 2 reviews
  • 6 likes

Shocking customer service

published

Shocking customer service. Placed an order 3 weeks later, after contacting them twice finally got a response that my order has been cancelled but didn't refund me nor contact me to let me know.

  • Incentivised Review No
  • Return Claim MadeNo
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Angela
AngelaGreater Melbourne (Outer), VIC

Terrible service -no gift card sent

published

Ordered gift card online and never received.
Still waiting for refund.
Refused to give me head office contact numbers or offer assistance

  • Product Quality
  • Shipping
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Maz
MazGreater Melbourne (Outer), VIC
  • 3 reviews

Leisure wear

published
  • Incentivised Review No
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Li Nyugen
Li Nyugen Greater Melbourne (Inner), VIC
  • 11 reviews
  • 5 likes

Never shopping here again

published
  • Product Quality
  • Shipping
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Leyla
Leyla Sydney, NSW
  • 2 reviews

Quality degrading

published

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

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Sadly cotton on made a mistake :(

published

So I got my parcel today and I'd ordered two pairs of the grey seem free brasiliano undies and what I received was one pair of them and a g string. Not sure how they even made that mistake but I'm very disappointed and I've double checked my order summery and it says exactly what I did place in my order yet I didn't receive what I had ordered. Very bummed and don't know if I'll be buying undies from here again sadly.

  • Shipping
  • Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
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Cotton On Online Store

Details · 

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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