Cotton On Online Store

I have been given the complete run around by both Cotton On and Couriers Please with regard to my order W00024165488 (consignment number CPB1OUZ1484641). What was a simple query has now turned into a complete debacle.

I first tried to contact Couriers please, noting that the parcel was somehow going to Sydney, when it was supposed to be going to Essendon Victoria. I tried to call and of course there was no actual person, but a recording message to press number prompts only to go through to another recording telling me what I already knew abo...

The dress we purchased had a defective strap. It snapped as soon as my daughter went to take off the dress, her first time putting it on. She’s 5’4” and 105lbs and this dress size is a small so it’s definitely not from her stretching the material too far out. The thin spaghetti type strap snapped open.

I ordered a top online and I Never got a shipping number or tracking number, and 4 weeks later I never received the top. so I went to the store to collect it. wasn't there. They had lost my order and when I went to solve it the customer service over the phone was slow and couldn't understand English so took even longer. Really poor

I purchased 3 items online. 7 days later I realised the money had come out of my account but I never received a confirmation of purchase email nor any email to say my order was on its way. Turns out 1 of the items I ordered was no longer available so they cancelled the whole order, didn’t notify me it was cancelled and never bothered to refund me. It was only $60 but an email of the cancelled order would have been nice so I could have at least chased up the refund myself sooner. I won’t be purchasing from them again.

I find the website is easy to navigate, the shipping fast. HOWEVER when you return something it's at least month wait and counting. It's been 5 weeks and apparently they are too understaffed to process refunds. It says a lot about a company that they have so many returns they can't process them. Perhaps concentrate on better products/ better descriptions and then less returns? I won't buy online again.

I decided to get some leggings from there and I am usually a small-extra small when buying leggings. I decided to but two pairs of leggings one in small one in medium I tried on the small and it was tiny and super uncomfortable which was weird seeing as I am usually that size I then tried on the medium and they were long but comfortable. The small also started to break which wasn't good.

Brought online the new utility denim overalls,received them yesterday I took tags off and when I put on, one side button was broken I rang customer service took forever to answer then refused to refund me so disappointed as they were not cheap to buy

I ordered t-shirts for my children over a month ago via their click and collect. I was told 3 weeks ago they were dispatched to the store and to wait for an email to say it’s ready for collection.. still waiting and I am no longer getting replies from their customer service team. Won’t be buying through them again.

I've placed click and collect order online. Confirm email showed EST delivery 4 days but been waiting for 3 weeks still haven't get any email (notification) or sms updated. Lack of customers service, worse shopping experience for first impression never order again.

Shocking customer service. Placed an order 3 weeks later, after contacting them twice finally got a response that my order has been cancelled but didn't refund me nor contact me to let me know.

Ordered gift card online and never received.
Still waiting for refund.
Refused to give me head office contact numbers or offer assistance

I’m a fitness instructor and have bought many of your leggings over the years at a fantastic price and good quality products. I still have leggings pre COVID that I had purchased 3 years prior. Actually, one time I went across to compare with Lorna Jane at Eastland Ringwood and was told by the sales assistant that their product was superior, hence why they charged more. NOT the case, I told the assistant I was actually wearing Cotton Body Leggings, accommodated with a Lorna Jane top and that the Cotton On Body leggings were a fav & always co...

In their infinite "Wisdom" to save the world, the hypocrites use pleather. The process itself is highly toxic to the ozone, but also smells like the contents of the rubbish bags used. I had to air my new jacket out for days and ended up needing to rub baking soda on it. Still smells like crap, its still way too big despite ordering a smaller size and I'm extremely dirty on the fact I forked out decent money for a jacket that I thought was leather only to be conned into buying a cheap, gross smelling jacket because of a bunch of useless white un...

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

So I got my parcel today and I'd ordered two pairs of the grey seem free brasiliano undies and what I received was one pair of them and a g string. Not sure how they even made that mistake but I'm very disappointed and I've double checked my order summery and it says exactly what I did place in my order yet I didn't receive what I had ordered. Very bummed and don't know if I'll be buying undies from here again sadly.