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Cotton On Online Store

Cotton On Online Store

1.8 from 135 reviews · View Statistics
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Layla
LaylaCentral Highlands and Goldfields, VIC
  • 2 reviews

This is so easy to navigate and fast shipping

published

It was so easy to navigate the website and the subheading under topics made it easy to find products. The product quality is amazing and would definitely buy from here in the future

Product Quality
Shipping
Amy J.
Amy J.Sydney, NSW
  • 3 reviews
  • 1 like

Cotton on is a staple

published

Cotton on is an easy-to-navigate website, with an easy menu in order to find everything one could need. There range is great, due to being able to access a number of the cotton on brands from one website. The quality of the products is great. It is exactly what you would expect for the price and all products look exactly like the picture

Product Quality
Shipping

Change your delivery company

published

I received an email from shippit telling me my order had been delivered but it hadn’t, trying to get hold of anyone was a nightmare.
Thankyou to the kind person THREE streets away who received my parcel and dropped it off!!
Does shippit just randomly select a house to give stuff to?

Shipping
Incentivised Review No
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Bethany K.
Bethany K.Sydney, NSW

horrible this online thing is horrible !

published

cotton ons online website SUCKS it says that if you sign up to cotton perks you will get free delivery and they give you a promo code right? Yes they do but when i entered the code it said promo code NOT VALID! I tried and tried again still not valid!! Their clothes are nice I guess but NOT their service!

Product Quality
Shipping

Worst experience ever

published

First, The packaging was damaged as it was already cut opened.
They charge extra for express post but the delivery arrived after 10 days.

Product Quality
Shipping

Yeh nah not good

published

I payed EXTRA for express delivery. Didn’t come for 4 days at first + 2 weeks! Easy 2 order but..

Incentivised Review No
Return Claim MadeNo

Camis

published

I bought 2 camis on line and they are not the same as previously purchased - size and material. They are for a short body and do not run to my size. Almost 2 inches shorter than previously purchased. Not happy. I have wasted my money.

Product Quality
Shipping
Kathy
KathyHunter Region, NSW
  • 14 reviews
  • 11 likes

Super Slim Ankle Grazer Track Pants

published

I’m reviewing this product here because Cotton On make no provision for reviews on site- not even for members. Kind of speaks volumes, doesn’t it?
The trackie dacks are advertised as ankle grazers. Well, at 175cm I’m of average height- not especially tall- and I don’t call ending 8cm above my ankle “ankle grazing”. I call that “mid calf”. They’re not particularly slim fitting either- particularly on the lower leg- what there is of it.
I got these 1/2 price for round the house, otherwise they’d be going back.
If you intend to wear them out of the house and aren’t short- don’t buy them!

Product Quality
Shipping
Unhappy Customer
Unhappy CustomerGreater Melbourne (Inner), VIC

Quality has deteriorated over the years

published
Product Quality
Shipping
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Summer Rose
Summer RoseSydney, NSW
  • 15 reviews
  • 4 likes

What happened oh cotton on!

published
Product Quality
Shipping

Cheap and cheerful but awful delivery

published

Great affordable clothing for kids however such an awful experience with delivery. Paid for express and still waiting after more than a week.
Contacted customer service who were going to email me a reply as they needed to contact couriers please. Still no reply and still no goods. So disappointing!!!

Shipping
Incentivised Review No
Return Claim MadeNo

"couriers please" needs to go.

published

I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.

Product Quality
Incentivised Review No

Worst online shopping experience

published
Shipping
Incentivised Review No

Huge disappointment. Do not rely on their shipping or customer service.

published

I had an order that was "returned to sender" not by me but because Cotton On put the wrong label on it so AusPosyt could not deliver. They advised that they would reship this asap. They have changed their story a hundred times and apparently now my order is missing. It has been a MONTH of nothing. They haven't even tried to rectify the problem or compensate any of the time lost or trouble.
I would NOT recommend buying online with them.. I would suggest now to go with a trusted company.

Shipping
Incentivised Review No
Return Claim MadeNo
Vikki K.
Vikki K.South East Queensland, QLD
  • 4 reviews
  • 3 likes

Just terrible. Paid for express, didn’t receive anything for over a month.

published
Incentivised Review No
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Read more reviews - page 2See all Cotton On reviews

Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

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Cotton On Online Store

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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