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Cotton On
2.3 from 416 reviews · View Statistics

Reviews

1.0

7 reviews
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Ame

AmeSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Cheap expensive clothing

published

Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceNot as advertised
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Scott

ScottMetropolitan Adelaide, SA

  • 2 reviews

Buyer beware

published

I purchased some face masks. I tried to exchange an unopened mask. Cotton on staff refused stating some "health concerns"? What concerns? The item was unopened and the only way to access the mask is to cut open the packaging.
There is no way that this mask was in anyway different to the condition it was sold in.
I wasn't looking for a refund, all I wanted was to exchange the unopened product for the correct size.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNoarlunga South Australia
SizingVery large
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Nhan Huynh

Nhan Huynh

  • 7 reviews
  • 1 like

Horrible Return services

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
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Soooooooo dismayed - Poor design - Poor quality

published

Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
1 comment
Jen_Mortimer
Jen_Mortimer

Received refund six weeks later

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LAW

LAWSydney, NSW

  • 3 reviews
  • 2 likes

Returned items not refunded

published

I returned several items 3 weeks ago. Have not received a refund. Spent 4.5 hours over 3 days trying to access online chat. Finally got on. No help whatsoever. Disgusting

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceAs advertised
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Bindi

BindiIllawarra, NSW

  • 26 reviews
  • 17 likes

The staff are rude

published

The Shellharbour staff and manager are extremely rude. Very abrupt and unhelpful I will not shop in this store again due to their lack of customer service it’s absolutely atrocious

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationShellharbour
SizingVery large
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Penny

PennyMetropolitan Adelaide, SA

mount barker manager is rude, sizing is not standard through their clothes

published

sometimes I am a size M to XL so when I have bought online , I have had to return or exchange due to wrong sizing, And the manager at mount barker is very rude, I will not be shopping there again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Barker
SizingVery large
Product AppearanceAs advertised
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Questions & Answers

Kate

Kateasked

Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells

Sasha Wellsasked

Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

Rose

Roseasked

Cotton On

Are the pants at cotton on worth buying?

1 answer
Lara
Lara

I didn’t buy any pants sorry only skirts dresses and T-shirt’s which are wonderful

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On

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