Reviewer Photos & Videos
I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.
Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?
I've only made two online orders with the Cotton:On website and both times my order was incomplete. The first time an item was simply missing, the second time it had been replaced with something I never even looked at. Oddly enough, both times the missing item was a Flow Writer pen. The item they sent instead in the second order was nail polish. When you look at the Returns and Exchanges information online it has a section about extra items being delivered, so apparently it's a common problem they can't seem to fix. Luckily, when I went to the ...Typo store to exchange it in Geelong I didn't have any issues. I have shopped in-store at Geelong's Typo three times and the staff in that store always seem to be in good moods, or are at least helpful. My second order (which arrived about four days ago) also included Sporty Stormy Thongs, which promptly tore within the first fifteen minutes I wore them. I was at the beach and apparently they aren't meant to get wet because in no time at all the fabric attached to the thong ripped on both shoes. I wasn't trying to walk through the water with them on or on loose sand while soaking wet, they just got wet from a wave lapping on shore. They felt good when I wore them, it wasn't a wrong size issue. I've had plenty of other fabric thongs throughout life (I can't wear plastic ones, I get blisters) and they all made it at least a year of regular use before breaking or fraying. I know these thongs were only $15, but I've had similarly priced ones that were better. This is shockingly poor craftsmanship. That order also included some Kim Combat sandals, which have two buckle locations. I didn't think about it at the time of ordering but once I went to put them on I realized it was very difficult to get them buckled as the buckles are on the very outer edge of the sandal, making it hard to reach. The holes are also very small, making it even more difficult. Once I have the shoes on they are comfortable, but it's an ordeal. Happily, the swimsuit I ordered has been great so there seems to be at least one clothing/fabric item that works as desired. I have seen a lot of other reviews on here and other places with people complaining about clothing products though. Sadly I didn't look online for reviews before using Cotton:On, otherwise I may have avoided some of the purchases I made. I will say that my shipping/delivery experience has not been terrible like a lot of other reviews. My two orders each arrived within 5 business days of purchase and the package was in good shape, only missing one item each instead of half the order like some others.
Several brands under one umbrella; I usually find something cute
THE GOOD: Cotton On allows you to shop their multiple brands on the one website. You can browse Supre, Typo, Rubi, Factorie, Cotton On, etc., all at once. Cotton On (and their other brands) are pretty good at staying on trend when it comes to styles, cuts, and colours. I find cute things on the site regularly and just return things that don't suit. Customer service has always been good and I have never had a problem. Cute but simple/not expensive-looking accessories. Brasilano underwear is EXCELLENT; so comfy and flattering and make your butt l...ook great. (I wish they came in white). Great microfibre fabric on these. Generally, some creative use of fabrics (for example, they've carried some really cute stretch-velvet tops and dresses). ROOM FOR IMPROVEMENT: Some of the fabrics could be improved (for example, tops and dresses don't always wash well depending on the fabric blend and weight). Some are see-through in lighter colours or not flattering for curves. (For example, light-coloured dresses will frequently show panty lines). Cotton On jeans are too tricky for me so I don't buy these because I just don't feel confident enough that the fit will work. It can be tricky for me to determine what will work for my body online but I still always find some things that do. I think Cotton On could also carry more thick, stretchy, bodycon styles (not short, though!) and cute jackets. Anything that is very soft, cozy, thick, or stretchy would be a hit. I always keep an eye on Cotton On for decent basics as well as trendy pieces and knickers. Not everything ends up working for me but I pick and choose styles and never have a problem with returns. If fabrics could be improved a bit I would be a very happy customer. (I wonder if they would consider adding a premium line...?) Also, if they'd consider carrying more fitted and soft styles, velvet, suedette, tie-waist styles, etc. because I always go for these. Also, more guidelines for purchasing denim online and consistent sizing and stretch for this category. More stretch and fitted styles in thicker fabrics (I would be willing to pay a bit more) :) Your current colour range is very nice but I'd always love it if you could add more maroon, camel, beige, because these are my favourite colours. Thank you, Cotton On!
Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?
So easy, so reliable!
Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!
Took about a week to receive the clothing and love everything I got. All pieces were as advertised and will buy more in the future. Just wait for a sale and it's worth it
- Cotton On Online Store
Perfect sizing, but terrible for the earth
The sizing and clothes themselves were perfect. The issue I had was with the amount of plastic used to wrap each individual item. Is Cotton On able to wrap several clothes in one singular piece of plastic before shipping it to the same address? It seemed unnecessary to create such a large amount of plastic rubbish for my one order :(
PRICES TOO HIGH
I used to buy in Melbourne but now i moved to Sydney and it seems like is so expensive. Also you buy tshirts for $25 and one week later is $5. It seems like you just need to wait what's left but it also means the overcharge is insane.
Love love love
The stores are well lated out and easy to navigate making it simple to find what you need. Cotton on is working on their size inclusivity which is great fr everyone. The quality of the products is made to last at an affordable price :)
My favourite clothes store!
Very nice clothes for every style! Cotton On is my favourite clothes store because they have cheap clothing that is also cool and (most of it) is good quality! They have a big range of clothing to suit every style and they also have some makeup and fun stuff. Would totally recommend!!
Snatched a bargain!
Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.
Arrived in good time and packaged well
I had a couple children's birthday coming up and look at the Cotton On online store to see what they had. I found the website easy to navigate. They had some great sales on at the time. I took the opportunity to buy some personalised items and spending over $60 gave free shipping. I received the items a week later, they were packaged well which I was pleased with given I had purchased breakables. I wouldn't have paid full price the the items but with the sale price I can't complain! I would shop online with them again
Love the store. Blazer I bought wasn't very practical though. A Heads Up.
ok easy to navigate satisfied with the range of products available but for anyone looking to get the relaxed blazer, just a heads up: it doesn't have any working pockets. also it's super thin so it's more spring wear or autumn wear when its super warm or you can wear a jumper inside or something. it didn't turn out how i expected it to but thats mostly my fault for not checking it out properly and just looking at style. if you're just after style and fashion then this blazers sick but if youre after practicality then this isn't the blazer for you.
- Cotton On Online Store
Click and collect is super easy
Hadn't used their click and collect before - but got a voucher and noticed it can be used online. Online seems to have some HEAVILY discounted stuff compared to instore; I've ordered twice now and click-and-collected to the store near my work.
Only downside is that it takes a few days to prepare; the stock mustn't come off the shelves, must come from their central distribution warehouse with their next stock shipment or some-such.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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