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Cotton On
2.3 from 416 reviews · View Statistics

Reviews

2.1

12 reviews
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Disappointed.

Disappointed. South East Queensland, QLD

Express Shipping is anything BUT express.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Mary A.

Mary A.South-Eastern Region, NSW

  • 4 reviews

Do not buy underwear that you don't KNOW will fit.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
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Sid N.

Sid N.Central Highlands and Goldfields, VIC

  • 2 reviews
  • 5 likes

Charging For Express Postage But Sending Parcel By Standard Post.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Sarah

SarahSydney, NSW

Terrible

published

Not what I expected very different to the website I will never be buying anything from cotton on again online unless I see it yuck worst online shopping don’t buy online from here

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
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mocca

mocca

  • 38 reviews
  • 11 likes

Absolutely appalling

published

Just received my t-shirt back apparently was to cottonon was stained this company is very deceitful, as from these photos you can see they are in perfect condition and tag still attached and obviously have not been worn at all, best you by elsewhere, this company is very greedy

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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceNot as advertised
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Teresa Bartholomeusz

Teresa BartholomeuszGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great service

published

The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised
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Tornstriker

Tornstriker

  • 2 reviews

Love cotton on

published

Cotton on is one of my favourite stores their clothes are always amazing. The clothes are good quality great customer service and they have clothes for all shapes and sizes.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Helen Oakley

Helen OakleyGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Lack of dressing rooms

published

Hi l came in today 1st December and waited 15 minutes before a worker opened up 3 out of 4 change rooms. Only one was open in a busy store. I will think twice before coming again. Think of your customers as we dont want to wait long to try clothes on . Its a disincentive to come again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
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Courtney H.

Courtney H.South East Queensland, QLD

  • 7 reviews

best jeans ever brought

published

these high waisted jeans have had men sliding into my DMs all day after going to the shop in them and they only set me back $20 thanks cotton on! With the perk card, it's so easy to rack up points towards a $10 off coupon for online or in-store shopping too.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationstrathpine
SizingSlightly small
Product AppearanceAs advertised
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coffeeandclothes

coffeeandclothes

  • 2 reviews
  • 1 like

Decent prices but falls flat for body diversity

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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AWFUL experience

published

I would give no stars if I could! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They don't answer your questions and will leave the live chat after they give what they believe is the right info. I have been communicating with several different customer service people who all tell me different answers! Their customer service is a joke. They say afterpay returns are free but the process is an absolute shambles.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
Linda G

Linda GSouth East Queensland, QLD

  • 4 reviews

Unfair PERKS VOUCHERS

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFactorie Wintergarden Brisbane
SizingSlightly small
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Kate

Kateasked

Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells

Sasha Wellsasked

Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

Rose

Roseasked

Cotton On

Are the pants at cotton on worth buying?

1 answer
Lara
Lara

I didn’t buy any pants sorry only skirts dresses and T-shirt’s which are wonderful

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On

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