Reviewer Photos & Videos
Would give no stars. It is now going on for two months since cotton on received my return. I returned my order the day after receiving the goods. Repeated requests have fallen on deaf ears with a laughable sorry its taking song here's 10 dollars to spend...as if! Now not even answering. And let's talk about the return itself. The quality has gone down immensely. Sizing has changed and goods were just awful, scratchy fabric and poor quality. If anyone else is having trouble getting their money back contact consumer affairs. I have. Worst company. Do not spend your money here
Worst returns process!
Order returned two+ months ago, still not processed and no idea when this will be processed. Online experience shouldn't be based on "possibilities", "high chances", and "hoping" to get the returns processed and these are the answers I get from Cotton On.
- Cotton On Online Store
Love the clothes.. but the sizing?!!
I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking
Delivery so slow compared to other retailers. Don't bother paying for express!
Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.
Don't pay for express shipping
I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.
Good but some flaws
Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.
What happened oh cotton on!
I’m not sure what’s happened but Cotton On’s quality over the past few years has become absolute trash! Everything I buy now fluffs after one wash and looks hammered and becomes unwearable out of the house.
Material looses its shape, fades and always always fluffs from adults down to kids and baby clothes.
Cotton on was my go to store for everything. I have items still in good condition that I purchased 15 years ago. I’ve been shopping there for around 18 years and quality has deteriorated completely.
Such a shame because I love their style..., so simple. They have really nice looking pieces which sucks when the whole piece changes after a few wears. Also don’t be deceived some items look completely different on, a lot of the time the way the model is standing and posing online shows it a certain way but on the sleeves would be way too short or the crotch a lot lower then what’s showing. I spent over $300 in one order to find that I literally hate 95% of that order.
Express Shipping is anything BUT express.
I used to LOVE cotton on. Honestly, whenever I needed new clothes, stationary, active wear or undies they're always the first place I'd look. Its such a shame that the online store is so poorly handled, specifically the timing with which you receive an order. On several occasions now I've paid for express shipping & been given a delivery date only to have my order turn up well over a week later, whats the point in even offering express if you can't follow through on the promise of it being here sooner than if i hadn't paid any extra at all? I'v...e often gone into the store to try and avoid this but they NEVER seem to have the same stock in store or even have anything remotely similar to what I'm looking for & when you ask the staff for assistance, they look at you like you're speaking jibberish. The customer service team never seems to be overly enthusiastic about helping either, often talking to you like you were born yesterday. Not very helpful & leaves me feeling like it's time to find another cheap, generic & vaguely fashionable place to shop. Disappointing.
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
- Cotton On Retail Stores
I purchased some face masks. I tried to exchange an unopened mask. Cotton on staff refused stating some "health concerns"? What concerns? The item was unopened and the only way to access the mask is to cut open the packaging.
There is no way that this mask was in anyway different to the condition it was sold in.
I wasn't looking for a refund, all I wanted was to exchange the unopened product for the correct size.
Do not buy underwear that you don't KNOW will fit.
BE AWARE!!! If you have never bought underwear from Cotton-on and so cannot guarantee it will fit, be very aware that they will not accept returns when buying online. Even if the packaging is not opened. I bought matching bras and knickers (over $100 worth) and because the bras wouldn't fit (the ONLY things I tried on), they have refused to accept the returns of the underwear.
Now if I went into a shop, something I can't do as I live over 150kms from any store, they would presumably let you try on a bra. And if it didn't fit you wouldn't be ma...
- Cotton On Online Store
Horrible Return services
Took 2 months and no money returned back yet. The jacket is supposed to be size M but in fact very big like size XL. Unbelievable how they get it wrong. There's no return confirmation or selection to make sure what item is returned for what reason. The process is so flimsy based so much on a chain technology by Auspost, risking a lot of things can go wrong and human errors. I feel horrible whether it would get back to them and I will get refund because I get no receipt. This is the first time I got to take a photo of what I return just in case ...because there are no other ways to know what's actually being returned in the box. Customer service chats are bad, inexperienced and not sensitive or compassionate. Auspost took 1 month to post it back. They (CottonOn) is taking another month and I still haven't got money back. They do have great variety and cheap prices but I don't want a horrible purchase experience again. No.
Soooooooo dismayed - Poor design - Poor quality
Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.
Not what I expected very different to the website I will never be buying anything from cotton on again online unless I see it yuck worst online shopping don’t buy online from here
- Cotton On Online Store
Returned items not refunded
I returned several items 3 weeks ago. Have not received a refund. Spent 4.5 hours over 3 days trying to access online chat. Finally got on. No help whatsoever. Disgusting
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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