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Cotton On
2.1 from 516 reviews · View Statistics
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Reviews

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Very disappointed

published

Washed a T-shirt once and it shrunk. Returned it to the store and their response was all our items shrink

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationForest Hill
Sizing Slightly small
Product Appearance Not as advertised
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Disgruntled
DisgruntledSydney
  • 5 reviews
  • 8 likes

Still waiting on a refund over 3 months

published

I would never purchase from this online store. I purchased items over 3 months ago whilst in lockdown. The sizing wasn’t right so I returned through the post and repurchased. I was notified by Cotton On the goods were returned and I would be refunded within 10 working days. This was back in October 2021. The only option to correspond with this appalling company is via Facebook through messenger. After numerous messages back and forth I was told that there was a backlog due to Covid. Then after patiently waiting months, now they do not reply to my messages. So they have my items back which I paid for and no resolution. Disgusting customer service

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Ella
EllaSydney, NSW
  • 6 reviews
  • 3 likes

Literally the absolute worst customer service in Australian retail

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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The worst!

published

Would give no stars. It is now going on for two months since cotton on received my return. I returned my order the day after receiving the goods. Repeated requests have fallen on deaf ears with a laughable sorry its taking song here's 10 dollars to spend...as if! Now not even answering. And let's talk about the return itself. The quality has gone down immensely. Sizing has changed and goods were just awful, scratchy fabric and poor quality. If anyone else is having trouble getting their money back contact consumer affairs. I have. Worst company. Do not spend your money here

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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JK Mailsamy
JK MailsamySydney, NSW

Worst returns process!

published

Order returned two+ months ago, still not processed and no idea when this will be processed. Online experience shouldn't be based on "possibilities", "high chances", and "hoping" to get the returns processed and these are the answers I get from Cotton On.

Incentivised Review No
Return Claim MadeYes
Sizing Very large
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Scott
ScottMetropolitan Adelaide, SA
  • 2 reviews

Buyer beware

published

I purchased some face masks. I tried to exchange an unopened mask. Cotton on staff refused stating some "health concerns"? What concerns? The item was unopened and the only way to access the mask is to cut open the packaging.
There is no way that this mask was in anyway different to the condition it was sold in.
I wasn't looking for a refund, all I wanted was to exchange the unopened product for the correct size.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationNoarlunga South Australia
Sizing Very large
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Mary A.
Mary A.South-Eastern Region, NSW
  • 6 reviews

Do not buy underwear that you don't KNOW will fit.

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
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Nhan Huynh
Nhan Huynh
  • 7 reviews
  • 1 like

Horrible Return services

published
Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
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Jen_Mortimer
Jen_MortimerAU
  • 3 reviews
  • 2 likes

Soooooooo dismayed - Poor design - Poor quality

published

Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Jen_Mortimer
Jen_Mortimer

Received refund six weeks later

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LAW
LAWSydney, NSW
  • 3 reviews
  • 2 likes

Returned items not refunded

published

I returned several items 3 weeks ago. Have not received a refund. Spent 4.5 hours over 3 days trying to access online chat. Finally got on. No help whatsoever. Disgusting

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
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mocca
mocca
  • 43 reviews
  • 13 likes

Absolutely appalling

published

Just received my t-shirt back apparently was to cottonon was stained this company is very deceitful, as from these photos you can see they are in perfect condition and tag still attached and obviously have not been worn at all, best you by elsewhere, this company is very greedy

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Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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Bindi
BindiIllawarra, NSW
  • 26 reviews
  • 17 likes

The staff are rude

published

The Shellharbour staff and manager are extremely rude. Very abrupt and unhelpful I will not shop in this store again due to their lack of customer service it’s absolutely atrocious

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationShellharbour
Sizing Very large
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Penny
PennyMetropolitan Adelaide, SA

mount barker manager is rude, sizing is not standard through their clothes

published

sometimes I am a size M to XL so when I have bought online , I have had to return or exchange due to wrong sizing, And the manager at mount barker is very rude, I will not be shopping there again.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationMount Barker
Sizing Very large
Product Appearance As advertised
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AWFUL experience

published

I would give no stars if I could! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They don't answer your questions and will leave the live chat after they give what they believe is the right info. I have been communicating with several different customer service people who all tell me different answers! Their customer service is a joke. They say afterpay returns are free but the process is an absolute shambles.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Linda G
Linda GSouth East Queensland, QLD
  • 4 reviews

Unfair PERKS VOUCHERS

published
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationFactorie Wintergarden Brisbane
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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