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Cotton On
2.3 from 415 reviews · View Statistics

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Vikki K.

Vikki K.South East Queensland, QLD

  • 4 reviews

Terrible manager at Oasis Shopping Centre Broadbeach

published

A young blonde woman, who very loudly claimed to be the manager there, was extremely rude and acted like everyone is under her, even the customers. Somebody needs to teach her manners and that customer comes first. She does not deserve the managing positiong as other employees were much more competent there than her. Also very fake and loud and calls all the customers no matter their age, ‘babe’. C’mon, some customers were middle aged. Very disrespectful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOasis Broadbeach, Queensland
SizingTrue to size
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Disappointed.

Disappointed. South East Queensland, QLD

Express Shipping is anything BUT express.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Caroline

CarolineGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Fleece lined leggings

published

Love, love, love these! I am a Personal Trainer working outdoors, early mornings and evenings. Yesterday, it was 7 degrees and I was frozen by the time I'd finished my session at 7am, even though I was wearing 2 pairs of normal leggings. Went and bought 2 pairs of your fleece lined leggings, wore them last night and this morning - and wasn't cold at all. Would definitely recommend and will buy more in different colours .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthlands Vic
SizingTrue to size
Product AppearanceAs advertised
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Ink

Inkbrisbane

  • 22 reviews
  • 13 likes

Beware of this company

published
Incentivised ReviewNo
Return Claim MadeNo
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Thea

TheaPerth, WA

  • 7 reviews
  • 2 likes

Staff at Watertown Perth outlet rude and offensive

published

This was my favourite store, always loved the online store and retail stores until one very rude and offensive girl with the blonde hair and tattoos at Perth Watertown had a go at me for returning items to the store. She was so offensive I almost had a panic attack in the store. I had done nothing wrong at all and did not deserve being spoken to in such a demoralising and abrupt manner. She also said I used a different bank card when I purchased the items online and refused to refund me. I later verified with online chat that it was the correct card. It is a shame this one girl has ruined my experience with this store when other staff have alway been so friendly and helpful.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWatertown Perth
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Ame

AmeSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Cheap expensive clothing

published

Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceNot as advertised
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Seajay

SeajayMelbourne

  • 6 reviews
  • 4 likes

What a rip off

published

I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Laura M.

Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Sam S.

Sam S.

  • 2 reviews

Ridiculous ethics of business

published

There membership is rubbish
Only 3 months for your points???

They force you to buy donation bags for $2

Why not have bags for 15,30,50c why force people to buy $2 bag donations????

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
SizingTrue to size
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Jessica Sampson

Jessica Sampson

  • 15 reviews
  • 11 likes

Several brands under one umbrella; I usually find something cute

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Disposable trash rags

published

Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
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Lisa P.

Lisa P.Sydney, NSW

Pretty perfect summer dress

published

I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
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Tony8029

Tony8029Greater Melbourne (Inner), VIC

  • 68 reviews
  • 54 likes

Slooow postage, lies and exuses

published

I am not sure why i can order something on Amazon and have it here the next day yet Cotton On take forever to deliver something in the same city.

Trying to communicate with their staff leads to a barrage of automated emails followed by excuses about COVID delaying the post etc.

Its a shame, they are a good value for money shop but their online experience is dreadful as others have described.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Glen-Andrew T.

Glen-Andrew T.

  • 6 reviews
  • 2 likes

Online order - took 29 days to arrive

published

My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.

I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.

There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
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Janine S.

Janine S.South East Queensland, QLD

Store staff double standards - won’t be shopping there again

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
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Hopeless delivery service

published

Don't order from cotton on. Goods either are late or never turn up. Their courier company doesn't listen to you, hangs up on the phone on you/worst experience ever/COTTON OFF!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Julieanne McQuillan

Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCotton on Tuggarah
SizingTrue to size
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Happy customer

Happy customer

  • 10 reviews
  • 18 likes

OMG AMAZING STORE

published

This store is amazing and I go here ALOT and have never had a terrible experience! I love their amazing range of different clothes and accessories it really is a wonderful store. They always have lovely workers their to greet you and check up on you to see if you need any help and they’re always so nice and happy to help! I absolutely love their stores and can never wait to go here and have a great time!! Really great store!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Happy customer
Happy customer

So true and I’m sure many people have had similar experiences ☺️ I hope you all have wonderful days ❤️

Happy customer
Happy customer

This is really a great store ☺️ Have a great day all ❤️

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Anonymous

AnonymousGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

very bad shipping

published

this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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Sid N.

Sid N.Central Highlands and Goldfields, VIC

  • 2 reviews
  • 5 likes

Charging For Express Postage But Sending Parcel By Standard Post.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Questions & Answers

Kate

Kateasked

Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells

Sasha Wellsasked

Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

Rose

Roseasked

Cotton On

Are the pants at cotton on worth buying?

1 answer
Lara
Lara

I didn’t buy any pants sorry only skirts dresses and T-shirt’s which are wonderful

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On

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