Reviewer Photos & Videos
Terrible manager at Oasis Shopping Centre Broadbeach
A young blonde woman, who very loudly claimed to be the manager there, was extremely rude and acted like everyone is under her, even the customers. Somebody needs to teach her manners and that customer comes first. She does not deserve the managing positiong as other employees were much more competent there than her. Also very fake and loud and calls all the customers no matter their age, ‘babe’. C’mon, some customers were middle aged. Very disrespectful.
Express Shipping is anything BUT express.
I used to LOVE cotton on. Honestly, whenever I needed new clothes, stationary, active wear or undies they're always the first place I'd look. Its such a shame that the online store is so poorly handled, specifically the timing with which you receive an order. On several occasions now I've paid for express shipping & been given a delivery date only to have my order turn up well over a week later, whats the point in even offering express if you can't follow through on the promise of it being here sooner than if i hadn't paid any extra at all? I'v...e often gone into the store to try and avoid this but they NEVER seem to have the same stock in store or even have anything remotely similar to what I'm looking for & when you ask the staff for assistance, they look at you like you're speaking jibberish. The customer service team never seems to be overly enthusiastic about helping either, often talking to you like you were born yesterday. Not very helpful & leaves me feeling like it's time to find another cheap, generic & vaguely fashionable place to shop. Disappointing.
Fleece lined leggings
Love, love, love these! I am a Personal Trainer working outdoors, early mornings and evenings. Yesterday, it was 7 degrees and I was frozen by the time I'd finished my session at 7am, even though I was wearing 2 pairs of normal leggings. Went and bought 2 pairs of your fleece lined leggings, wore them last night and this morning - and wasn't cold at all. Would definitely recommend and will buy more in different colours .
- Cotton On
Beware of this company
I would not recommend anyone purchasing from Cotton On or their other clothing business Ceres Life. I tried to order a dress online.
When I filled in all my details, including my credit card, I chose not to have my credit card details saved for future purchases.
When I had given all my information, an error message came saying I needed to contact customer service. There is no phone number on the Ceres Life website and Cotton On do not answer their listed head office number (they just have a recorded message). So I had to contact them via “ch...
Staff at Watertown Perth outlet rude and offensive
This was my favourite store, always loved the online store and retail stores until one very rude and offensive girl with the blonde hair and tattoos at Perth Watertown had a go at me for returning items to the store. She was so offensive I almost had a panic attack in the store. I had done nothing wrong at all and did not deserve being spoken to in such a demoralising and abrupt manner. She also said I used a different bank card when I purchased the items online and refused to refund me. I later verified with online chat that it was the correct card. It is a shame this one girl has ruined my experience with this store when other staff have alway been so friendly and helpful.
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
What a rip off
I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.
Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?
I've only made two online orders with the Cotton:On website and both times my order was incomplete. The first time an item was simply missing, the second time it had been replaced with something I never even looked at. Oddly enough, both times the missing item was a Flow Writer pen. The item they sent instead in the second order was nail polish. When you look at the Returns and Exchanges information online it has a section about extra items being delivered, so apparently it's a common problem they can't seem to fix. Luckily, when I went to the ...Typo store to exchange it in Geelong I didn't have any issues. I have shopped in-store at Geelong's Typo three times and the staff in that store always seem to be in good moods, or are at least helpful. My second order (which arrived about four days ago) also included Sporty Stormy Thongs, which promptly tore within the first fifteen minutes I wore them. I was at the beach and apparently they aren't meant to get wet because in no time at all the fabric attached to the thong ripped on both shoes. I wasn't trying to walk through the water with them on or on loose sand while soaking wet, they just got wet from a wave lapping on shore. They felt good when I wore them, it wasn't a wrong size issue. I've had plenty of other fabric thongs throughout life (I can't wear plastic ones, I get blisters) and they all made it at least a year of regular use before breaking or fraying. I know these thongs were only $15, but I've had similarly priced ones that were better. This is shockingly poor craftsmanship. That order also included some Kim Combat sandals, which have two buckle locations. I didn't think about it at the time of ordering but once I went to put them on I realized it was very difficult to get them buckled as the buckles are on the very outer edge of the sandal, making it hard to reach. The holes are also very small, making it even more difficult. Once I have the shoes on they are comfortable, but it's an ordeal. Happily, the swimsuit I ordered has been great so there seems to be at least one clothing/fabric item that works as desired. I have seen a lot of other reviews on here and other places with people complaining about clothing products though. Sadly I didn't look online for reviews before using Cotton:On, otherwise I may have avoided some of the purchases I made. I will say that my shipping/delivery experience has not been terrible like a lot of other reviews. My two orders each arrived within 5 business days of purchase and the package was in good shape, only missing one item each instead of half the order like some others.
Ridiculous ethics of business
There membership is rubbish
Only 3 months for your points???
They force you to buy donation bags for $2
Why not have bags for 15,30,50c why force people to buy $2 bag donations????
Several brands under one umbrella; I usually find something cute
THE GOOD: Cotton On allows you to shop their multiple brands on the one website. You can browse Supre, Typo, Rubi, Factorie, Cotton On, etc., all at once. Cotton On (and their other brands) are pretty good at staying on trend when it comes to styles, cuts, and colours. I find cute things on the site regularly and just return things that don't suit. Customer service has always been good and I have never had a problem. Cute but simple/not expensive-looking accessories. Brasilano underwear is EXCELLENT; so comfy and flattering and make your butt l...ook great. (I wish they came in white). Great microfibre fabric on these. Generally, some creative use of fabrics (for example, they've carried some really cute stretch-velvet tops and dresses). ROOM FOR IMPROVEMENT: Some of the fabrics could be improved (for example, tops and dresses don't always wash well depending on the fabric blend and weight). Some are see-through in lighter colours or not flattering for curves. (For example, light-coloured dresses will frequently show panty lines). Cotton On jeans are too tricky for me so I don't buy these because I just don't feel confident enough that the fit will work. It can be tricky for me to determine what will work for my body online but I still always find some things that do. I think Cotton On could also carry more thick, stretchy, bodycon styles (not short, though!) and cute jackets. Anything that is very soft, cozy, thick, or stretchy would be a hit. I always keep an eye on Cotton On for decent basics as well as trendy pieces and knickers. Not everything ends up working for me but I pick and choose styles and never have a problem with returns. If fabrics could be improved a bit I would be a very happy customer. (I wonder if you would consider adding a premium line...?) Also, if you'd consider carrying more fitted and soft styles, velvet, suedette, tie-waist styles, etc. because I always go for these. Also, more guidelines for purchasing denim online and consistent sizing and stretch for this category. More stretch and fitted styles in thicker fabrics (I would be willing to pay a bit more) :) Your current colour range is very nice but I'd always love it if you could add more maroon, camel, beige, because these are my favourite colours. Thank you, Cotton On!
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
- Cotton On Online Store
Pretty perfect summer dress
I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.
Slooow postage, lies and exuses
I am not sure why i can order something on Amazon and have it here the next day yet Cotton On take forever to deliver something in the same city.
Trying to communicate with their staff leads to a barrage of automated emails followed by excuses about COVID delaying the post etc.
Its a shame, they are a good value for money shop but their online experience is dreadful as others have described.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
Store staff double standards - won’t be shopping there again
I purchased 3 sports bras listed as 2 for $35. I needed 4 but the one I wanted was not in my size in store. I asked about the price for a single bra and was told that each one was $17.50 and able to be purchased singly or in multiples. Three days later I went in store again to check if the one I wanted was in yet. It was!
In checking out I was asked to pay $25 so mentioned that on my previous visit I was told that a single bra would still be $17.50. I hoped they would at least honour the right or wrong info I had been given. They wouldn’t. I ...
Hopeless delivery service
Don't order from cotton on. Goods either are late or never turn up. Their courier company doesn't listen to you, hangs up on the phone on you/worst experience ever/COTTON OFF!!!
Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?
OMG AMAZING STORE
This store is amazing and I go here ALOT and have never had a terrible experience! I love their amazing range of different clothes and accessories it really is a wonderful store. They always have lovely workers their to greet you and check up on you to see if you need any help and they’re always so nice and happy to help! I absolutely love their stores and can never wait to go here and have a great time!! Really great store!
very bad shipping
this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.
- Cotton On Online Store
Charging For Express Postage But Sending Parcel By Standard Post.
I love cotton on and I recently got a heap of really cool shirts and socks from the Goosebumps collection. However, what I really do not appreciate and what has lead me to give one star, is the fact they gave me the option of express postage for $2 extra (otherwise it was free for standard) but my parcel was sent out via Parcel Post, not Express. I would have been happy to wait for standard postage and claim my free shipping but I thought to myself 'it's only $2, why not?'. I know it's only $2 and it might seem petty, but upon questioning this,...I have been ignored. I understand with times as they are that express post might not be available and they may have been forced to use standard, which I do not mind at all, I just hate that I was charged when I could have utilized standard post for free and I have been ignored and not given an explanation about why this occurred. I did note on the website that some postcodes are not eligible for express post right now, but it does not mention which postcodes so I would have no idea if I was one of those postcodes and if this is the case, they should have a postcode blocker on to stop those from ineligible areas from paying extra for the service so this is also not an excuse. They simply cannot just mention that some postcodes are not eligible and then not disclose which postcodes are ineligible. I won't go as far as demanding my $2 back, but I'm still very annoyed and it needs to be acknowledged and corrected as it looks very dishonest.
Questions & Answers
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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