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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 539 reviews · View Statistics
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Reviews

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Renato
Renato
  • 4 reviews
  • 3 likes

Good and bad customer service

published
Incentivised Review No
Return Claim MadeNo
Store LocationBroadmeadows Victoria
Renato
Renato

Well said
Good on the staff at Broadmeadow cotton on

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Renee h.
Renee h.
  • 2 reviews

Order cancelled

published

I purchased 3 items online. 7 days later I realised the money had come out of my account but I never received a confirmation of purchase email nor any email to say my order was on its way. Turns out 1 of the items I ordered was no longer available so they cancelled the whole order, didn’t notify me it was cancelled and never bothered to refund me. It was only $60 but an email of the cancelled order would have been nice so I could have at least chased up the refund myself sooner. I won’t be purchasing from them again.

Incentivised Review No
Return Claim MadeNo
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Sophie
Sophie
  • 3 reviews

Still no click and collect order 1 month later!!

published

I ordered t-shirts for my children over a month ago via their click and collect. I was told 3 weeks ago they were dispatched to the store and to wait for an email to say it’s ready for collection.. still waiting and I am no longer getting replies from their customer service team. Won’t be buying through them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Won't order again

published

I made my order in store as they didn't have stock. They ordered it for me to be sent to my house from warehouse. Paid for it. It has been 4 weeks. I received a email 2 weeks after order saying they have cancelled it due to error address. And now have not responded to any email since, (2 weeks later) and no refund or any contact following up my ordered. I am horrified from such a big company for their lack of costumer service.

Incentivised Review No
Return Claim MadeNo
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Nicole r
Nicole r
  • 2 reviews
  • 6 likes

Shocking customer service

published

Shocking customer service. Placed an order 3 weeks later, after contacting them twice finally got a response that my order has been cancelled but didn't refund me nor contact me to let me know.

Incentivised Review No
Return Claim MadeNo
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Angela
AngelaGreater Melbourne (Outer), VIC

Terrible service -no gift card sent

published

Ordered gift card online and never received.
Still waiting for refund.
Refused to give me head office contact numbers or offer assistance

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Way to expensive all of a sudden

published
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
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Li Nyugen
Li Nyugen Greater Melbourne (Inner), VIC
  • 8 reviews
  • 3 likes

Never shopping here again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
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Leyla
Leyla Sydney, NSW
  • 2 reviews

Quality degrading

published

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Amanda
Amanda
  • 3 reviews
  • 1 like

Don’t buy online and do not pay for extra postage fees

published

Purchased Cotton On Body and paid for their express shipping.
The courier for did not even bother to drop it off and ring the doorbell. Just decided to send it straight to the post office for collection. Despite myself having been home the whole day. Having gone out to check when receiving the text msg that they could not deliver the parcel. No one was outside! Waste of time and money would shop somewhere else. Dealing with the courier and online chat was both a waste of time. My concern was dismissed.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Onlineshopper
OnlineshopperSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Used to love cotton on

published

Cotton on used to be a good cost effective brand, had fairly good quality staples - followed some trends but didn't get too carried away. Their jeans were always questionable fit/wear but overall I loved shopping there. Now it's following Gen Z fashion trends so hard, there is no mix of basics and trends anymore and the price has risen significantly. $70ish dollars for PJ pants! Calm down Cotton On you're not Peter Alexander, you should stay in your lane. Even cotton on body/active used to be amazing and now it's ugly and expensive yet no better quality. I hope it changes soon because I miss shopping there.

Product Quality
2/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Hannah
Hannah
  • 2 reviews

Never told about cancelled item - terrible customer service

published

I ordered the personalised backpack and drinkbottle (matching) online. Had to wait a few weeks for it but delivery was scheduled for the day before daughter started kinder. The drink bottle arrived but no backpack. When I rang, they said it was out of stock. No one had told me and it was up to me to chase. I was offered no compensation and when I asked to return the drink bottle as i now didnt need it (no matching backpack for it) they said no. Terrible service, held my money for 2 weeks without notification, had to run out and buy a backpack for daughter the night before after being left without warning,

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Disappointed Kay
Disappointed KayMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Cottoned On, to Cotton On

published

Always attracted to C.O's value driven ethos. Clean, Green and Natural. So was very Disappointed recently to see the alcohol ridden slogans on men's Tshirts. This Nation has a significant alcohol problem, with our young men and more recently young women. Expected more. A real downer.

Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationColonnades SA
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Maggie
MaggieMelbourne
  • 5 reviews
  • 4 likes

Products not as good anymore

published

I used to buy a lot from Cotton on a few years ago but their range has changed and they don't stock anything like I used to get. eg t-shirts don't have the variety of logos etc. and the sizing is all big and baggy. What used to be Adele trackpant is limited if at all. No more nice cargo pants and the longer style silky t-shirt has been replaced by the 'Kris' which hasn't got the longer back. It's all rubbish. I used to spend a lot of money in Cotton on but they've gone downhill badly. Maybe since COVID not getting the range from China? Won't be buying there again as I'm not a teenager and it looks like that's all they're catering for now.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Y G.
Y G.Hobart, TAS

Wrong items reccieved. No refund or new item sent.

published

Ordered 3 facemasks and paid for express shipping as the khaki one was required by the 15/1. Reccieved the items shown in the picture. Would not have made the order at all if khaki mask would not arrive by 15/1. Sent wrong item and informed they were out of stock by live chat and that they wouldn't refund postage or accept the items returned. Absolutely disgusted, as am unable to physically shop at the moment, and had informed them of this. So have useless items and am out of pocket for the express post, and have no way of getting the item required by the date required.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
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Page 1 of 8

Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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