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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 544 reviews · View Statistics
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Defective/cheap quality

published

The dress we purchased had a defective strap. It snapped as soon as my daughter went to take off the dress, her first time putting it on. She’s 5’4” and 105lbs and this dress size is a small so it’s definitely not from her stretching the material too far out. The thin spaghetti type strap snapped open.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Paige
PaigeNorth Queensland, QLD

Poor Quality Kids Graphic Tee

published

The new range of graphic tshirts for kids look great and there were many to choose from. Sadly after just one wash (cotton 40°c wash with only kids clothes) the graphic has already faded and looks battered.

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  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationTownsville Cotton On Kids
  • Sizing True to size
  • Product Appearance Not as advertised
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Onlineshopper
OnlineshopperSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Used to love cotton on

published

Cotton on used to be a good cost effective brand, had fairly good quality staples - followed some trends but didn't get too carried away. Their jeans were always questionable fit/wear but overall I loved shopping there. Now it's following Gen Z fashion trends so hard, there is no mix of basics and trends anymore and the price has risen significantly. $70ish dollars for PJ pants! Calm down Cotton On you're not Peter Alexander, you should stay in your lane. Even cotton on body/active used to be amazing and now it's ugly and expensive yet no better quality. I hope it changes soon because I miss shopping there.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
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Abby
AbbySydney, NSW

Not worth the purchase

published

Bought a black, brown and khaki Comfort Knit Mid Length Bike Short worn a few times unfortunately to find ALL my tights knit fall apart literally at the seams comfy but what a shame, would not recommend the money nor the quality. Threw them out cause the store could and would not give me a refund.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationOnline
  • Sizing True to size
  • Product Appearance As advertised
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Dan
DanPerth, WA
  • 4 reviews
  • 2 likes

Lies and Deception

published
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationBelmont WA 6104
  • Sizing True to size
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Vida
VidaSydney, NSW
  • 2 reviews

Terrible quality products

published

I bought 2 pants from cotton on online shop. The pants start to unravel after 2 months of use. Paid 39.95 for each.

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  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
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Frzopova
FrzopovaSydney, NSW
  • 7 reviews
  • 1 like

Happy customer

published

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

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  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Mar c.
Mar c.Metropolitan Adelaide, SA
  • 2 reviews

Took very long time to deliver

published

I place order last two weeks not even process. I just imagine when will it come. This will be my first and last experience purchase online with cotton on.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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WYB
WYBSydney
  • 2 reviews

Great products but very wasteful

published
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  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Drake
DrakeGreater Melbourne (Outer), VIC
  • 5 reviews
  • 2 likes

So many sale items so little time..

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Layla
LaylaCentral Highlands and Goldfields, VIC
  • 2 reviews

This is so easy to navigate and fast shipping

published

It was so easy to navigate the website and the subheading under topics made it easy to find products. The product quality is amazing and would definitely buy from here in the future

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Amy J.
Amy J.Sydney, NSW
  • 3 reviews
  • 1 like

Cotton on is a staple

published

Cotton on is an easy-to-navigate website, with an easy menu in order to find everything one could need. There range is great, due to being able to access a number of the cotton on brands from one website. The quality of the products is great. It is exactly what you would expect for the price and all products look exactly like the picture

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Caitlin Harvey
Caitlin HarveyGoulburn Valley, VIC
  • 3 reviews

Pretty good for the price

published

Always friendly when I walk in. The products are good for the price and I always find a couple of good items when I go into store. The curve range is good, I just wish there was more of it!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationWodonga, VIC
  • Sizing True to size
  • Product Appearance As advertised
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Worst experience ever

published

First, The packaging was damaged as it was already cut opened.
They charge extra for express post but the delivery arrived after 10 days.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Yeh nah not good

published

I payed EXTRA for express delivery. Didn’t come for 4 days at first + 2 weeks! Easy 2 order but..

  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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