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Cotton On
2.3 from 424 reviews · View Statistics

Reviews

3.5

46 reviews
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Vikki K.
Vikki K.South East Queensland, QLD
  • 4 reviews
  • 1 like

Terrible manager at Oasis Shopping Centre Broadbeach

published

A young blonde woman, who very loudly claimed to be the manager there, was extremely rude and acted like everyone is under her, even the customers. Somebody needs to teach her manners and that customer comes first. She does not deserve the managing positiong as other employees were much more competent there than her. Also very fake and loud and calls all the customers no matter their age, ‘babe’. C’mon, some customers were middle aged. Very disrespectful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOasis Broadbeach, Queensland
SizingTrue to size
Caroline
CarolineGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Fleece lined leggings

published

Love, love, love these! I am a Personal Trainer working outdoors, early mornings and evenings. Yesterday, it was 7 degrees and I was frozen by the time I'd finished my session at 7am, even though I was wearing 2 pairs of normal leggings. Went and bought 2 pairs of your fleece lined leggings, wore them last night and this morning - and wasn't cold at all. Would definitely recommend and will buy more in different colours .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthlands Vic
SizingTrue to size
Product AppearanceAs advertised
Laura M.
Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Sam S.
Sam S.
  • 2 reviews

Ridiculous ethics of business

published

There membership is rubbish
Only 3 months for your points???

They force you to buy donation bags for $2

Why not have bags for 15,30,50c why force people to buy $2 bag donations????

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
SizingTrue to size

Disposable trash rags

published

Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Glen-Andrew T.
Glen-Andrew T.
  • 6 reviews
  • 3 likes

Online order - took 29 days to arrive

published

My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.

I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.

There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Janine S.
Janine S.South East Queensland, QLD

Store staff double standards - won’t be shopping there again

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Julieanne McQuillan
Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCotton on Tuggarah
SizingTrue to size
Kate
KateSydney, NSW
  • 3 reviews

No reply at all

published

I sent more than 10 emails to CottonOn but no reply at all. They just ignored my emails. I did not receive my parcel. The customer service team just handballing.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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So easy, so reliable!

published

Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Bonnie
BonnieSydney, NSW

Affordable and stylish

published

I'm a teacher and recently needed to stock up on some basics. Of course this basics shop turned into a super wardrobe overhaul. I ended up buying some long and short tees, crops, skirts, shorts, jeans, jumpers, sports tops and matching sets. I couldn't help myself and with their prices I could buy multiple colours and not worry about breaking the bank. Everything came well packaged and the sizing and quality was great, especially considering every item was $30 or under. 100% fave shop.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
CHRIS
CHRIS
  • 8 reviews
  • 5 likes

At last, a genuine seller, good prices, good quality, good customer service!

published

Cotton on have an online store in ebay, they are great. Good prices, regular specials, in australia, great customer service, refunds handled stress free, and the items are great quality

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Sammy
SammySouth East Queensland, QLD
  • 5 reviews
  • 1 like

Great Styles, Great Prices and Great Range

published

Cotton on Body is a great place to buy activewear or loungewear. The prices are so reasonable and the products are on-trend. I love their recent Super Soft Draw Cord Crew and would love to see more of these in earthy, warm colours. Shipping took a little longer than expected, but items arrived well wrapped and boxed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
maz
mazSouth East Queensland, QLD
  • 3 reviews

love it

published

first time click and collect was so easy and the product was great i couldnt get the pants instore so i tried online and yes the sizing was true to size fits great

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Great experience!!!

published

I would like to commend Mr. Timothy, who is always active by email whenever I have some questions about the order I placed on their site. I've made a mistake placing an order with a missing information for the address and he did his best to have it updated. I was kind of hesitant at first because of the reviews I saw here but I was proved otherwise. I received my parcel today- a week later since I placed my order and I'm from Dubai, UAE. All in the right sizes and in great quality. Thank you so much!! I couldn't be happier!

All the best, Cotton On.

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
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