What happened oh cotton on!
I’m not sure what’s happened but Cotton On’s quality over the past few years has become absolute trash! Everything I buy now fluffs after one wash and looks hammered and becomes unwearable out of the house.
Material looses its shape, fades and always always fluffs from adults down to kids and baby clothes.
Cotton on was my go to store for everything. I have items still in good condition that I purchased 15 years ago. I’ve been shopping there for around 18 years and quality has deteriorated completely.
Such a shame because I love their style..., so simple. They have really nice looking pieces which sucks when the whole piece changes after a few wears. Also don’t be deceived some items look completely different on, a lot of the time the way the model is standing and posing online shows it a certain way but on the sleeves would be way too short or the crotch a lot lower then what’s showing. I spent over $300 in one order to find that I literally hate 95% of that order.
Express Shipping is anything BUT express.
I used to LOVE cotton on. Honestly, whenever I needed new clothes, stationary, active wear or undies they're always the first place I'd look. Its such a shame that the online store is so poorly handled, specifically the timing with which you receive an order. On several occasions now I've paid for express shipping & been given a delivery date only to have my order turn up well over a week later, whats the point in even offering express if you can't follow through on the promise of it being here sooner than if i hadn't paid any extra at all? I'v...e often gone into the store to try and avoid this but they NEVER seem to have the same stock in store or even have anything remotely similar to what I'm looking for & when you ask the staff for assistance, they look at you like you're speaking jibberish. The customer service team never seems to be overly enthusiastic about helping either, often talking to you like you were born yesterday. Not very helpful & leaves me feeling like it's time to find another cheap, generic & vaguely fashionable place to shop. Disappointing.
- Cotton On Online Store
Charging For Express Postage But Sending Parcel By Standard Post.
I love cotton on and I recently got a heap of really cool shirts and socks from the Goosebumps collection. However, what I really do not appreciate and what has lead me to give one star, is the fact they gave me the option of express postage for $2 extra (otherwise it was free for standard) but my parcel was sent out via Parcel Post, not Express. I would have been happy to wait for standard postage and claim my free shipping but I thought to myself 'it's only $2, why not?'. I know it's only $2 and it might seem petty, but upon questioning this,...I have been ignored. I understand with times as they are that express post might not be available and they may have been forced to use standard, which I do not mind at all, I just hate that I was charged when I could have utilized standard post for free and I have been ignored and not given an explanation about why this occurred. I did note on the website that some postcodes are not eligible for express post right now, but it does not mention which postcodes so I would have no idea if I was one of those postcodes and if this is the case, they should have a postcode blocker on to stop those from ineligible areas from paying extra for the service so this is also not an excuse. They simply cannot just mention that some postcodes are not eligible and then not disclose which postcodes are ineligible. I won't go as far as demanding my $2 back, but I'm still very annoyed and it needs to be acknowledged and corrected as it looks very dishonest.
Not what I expected very different to the website I will never be buying anything from cotton on again online unless I see it yuck worst online shopping don’t buy online from here
The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/
Love cotton on
Cotton on is one of my favourite stores their clothes are always amazing. The clothes are good quality great customer service and they have clothes for all shapes and sizes.
Lack of dressing rooms
Hi l came in today 1st December and waited 15 minutes before a worker opened up 3 out of 4 change rooms. Only one was open in a busy store. I will think twice before coming again. Think of your customers as we dont want to wait long to try clothes on . Its a disincentive to come again
best jeans ever brought
these high waisted jeans have had men sliding into my DMs all day after going to the shop in them and they only set me back $20 thanks cotton on! With the perk card, it's so easy to rack up points towards a $10 off coupon for online or in-store shopping too.
Decent prices but falls flat for body diversity
(regarding Womens range)
* The product pages don't have enough garment info - some have none at all.
* The sizing charts need a LOT of work.
* There absolutely needs to be some kind of customer feedback option - reviews are crucial when shopping online especially when it comes to clothing, to know what sizing suits what body types.
* Shipping takes 3-5 business days, free over $60.
* Returns are FREE, which is something.
* There are frequent sales, which is awesome.
* Clothing quality is CHEAP - they've definitely compromised quantity ove...
Questions & Answers
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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