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Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 517 reviews · View Statistics
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Reviews

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Abby
AbbySydney, NSW

Not worth the purchase

published

Bought a black, brown and khaki Comfort Knit Mid Length Bike Short worn a few times unfortunately to find ALL my tights knit fall apart literally at the seams comfy but what a shame, would not recommend the money nor the quality. Threw them out cause the store could and would not give me a refund.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sizing True to size
Product Appearance As advertised
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Dan
DanPerth, WA
  • 4 reviews
  • 2 likes

Lies and Deception

published
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationBelmont WA 6104
Sizing True to size
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Vida
VidaSydney, NSW
  • 2 reviews

Terrible quality products

published

I bought 2 pants from cotton on online shop. The pants start to unravel after 2 months of use. Paid 39.95 for each.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Frzopova
FrzopovaSydney, NSW
  • 7 reviews
  • 1 like

Happy customer

published

I have ordered three times in past few months both baby clothes and 6 year olds clothes. Navigating online store was easy, decent selection, slightly higher prices but it meets the quality of products and delivery was fast, inside a working week within Sydney metro during lockdown. Only complaint would be bad quality Goonies Boys Shirt, seems to be original merch, but the cotton pattern has twisted in the torso section, in comparison with Spiderman Black glow in the dark shirt which is superb quality.

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Joa
JoaSydney, NSW
  • 2 reviews
  • 2 likes

Delayed service

published

Been ordering my product since Sep I haven’t received the product at all it been over 3-4 weeks and filing a dispute against them hasn’t helped at all none of customer service will bother helping my enquire whereabouts my parcel has been and it Unfair it over like $153 and conversation is been copy and paste worth of stuff and making excuse… and the false tracking code with courier please with someone else old register code not mine! It make me mad that I have never had any trouble and experience from them before it disappoint me so much, and concern if the parcel are accurate and correct.I have no patience to provide my answers from them without no support and dispute from them at all!

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Mar c.
Mar c.Metropolitan Adelaide, SA
  • 2 reviews

Took very long time to deliver

published

I place order last two weeks not even process. I just imagine when will it come. This will be my first and last experience purchase online with cotton on.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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WYB
WYBSydney
  • 2 reviews

Great products but very wasteful

published
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Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Drake
DrakeGreater Melbourne (Outer), VIC
  • 5 reviews
  • 2 likes

So many sale items so little time..

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Love the clothes.. but the sizing?!!

published

I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Maisy
MaisyVictoria
  • 2 reviews

Delivery so slow compared to other retailers. Don't bother paying for express!

published

Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Tamara A.
Tamara A.South East Queensland, QLD
  • 5 reviews
  • 1 like

Don't pay for express shipping

published

I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Good but some flaws

published

Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Layla
LaylaCentral Highlands and Goldfields, VIC
  • 2 reviews

This is so easy to navigate and fast shipping

published

It was so easy to navigate the website and the subheading under topics made it easy to find products. The product quality is amazing and would definitely buy from here in the future

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Amy J.
Amy J.Sydney, NSW
  • 3 reviews
  • 1 like

Cotton on is a staple

published

Cotton on is an easy-to-navigate website, with an easy menu in order to find everything one could need. There range is great, due to being able to access a number of the cotton on brands from one website. The quality of the products is great. It is exactly what you would expect for the price and all products look exactly like the picture

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Caitlin Harvey
Caitlin HarveyGoulburn Valley, VIC
  • 3 reviews

Pretty good for the price

published

Always friendly when I walk in. The products are good for the price and I always find a couple of good items when I go into store. The curve range is good, I just wish there was more of it!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWodonga, VIC
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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