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Cotton On
Online Store, Retail Stores (See All)
I use to make big 3-$400 online shops at a time and get tons of clothes.
Now the prices are ridiculous!! $50–$80 for a plain jumper?! No thanks, and the stitching just falls apart.
The styles are out there (which I get is in atm) or horrible materials that don’t breathe and I can’t wear due to health issues. There are a few good basics. But even they are $30 now when they use to be $10.
I’m so upset I won’t be shopping here anymore to buy new boxes of clothes for me and my daughter every season like we use to is not affordable at all, sad tha...
- 8 reviews
- 3 likes
In their infinite "Wisdom" to save the world, the hypocrites use pleather. The process itself is highly toxic to the ozone, but also smells like the contents of the rubbish bags used. I had to air my new jacket out for days and ended up needing to rub baking soda on it. Still smells like crap, its still way too big despite ordering a smaller size and I'm extremely dirty on the fact I forked out decent money for a jacket that I thought was leather only to be conned into buying a cheap, gross smelling jacket because of a bunch of useless white un...
Read morei students crying when leather is still readily available as a by product of the meat industry and is still more sustainable than plastic leather. Yes, using leather means less wastage and less toxic emissions, for the idiots at head office who's stupidity is genuinely offensive. Cows die for meat everyday, just use their skin too so their carcases don't go to waste and people aren't forced to wear something that smells like a dead fish just because y'all lie and say fake leather is good. Maybe just don't sell fake leather products at all. That would be more sustainable than sending toxic gases up into the earth's atmosphere and pouring acid rain down on to your sweat shop employees. Because then there's the scary cheap stuff that claims to be sustainable and ethical but should cost more than $4 to make let alone sell, so ethical workplaces and employees are also a lie. Cotton is a waste of water so sustainable cotton is also out, use hemp instead. The biggest joke is though that no one cares or bothers to notice despite shopping here because "They help people and are environmentally friendly" and actually think in buying the totes or water or whatever other "Charity items", they're doing something good. The packaging alone is a testament to what a crap company this is. Don't kid yourselves into thinking you're a better person for shopping at a place that uses slave labour and don't know the meaning of sustainable. You may as well shop at kmart, at least their fake leather doesn't smell disgusting when its meant to be brand new. Don't respond with how to care for my product or some other regurgitated human resource answer either, just sit in your shame and crap off silently.
- 2 reviews
I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.
- 5 reviews
- 4 likes
I used to buy a lot from Cotton on a few years ago but their range has changed and they don't stock anything like I used to get. eg t-shirts don't have the variety of logos etc. and the sizing is all big and baggy. What used to be Adele trackpant is limited if at all. No more nice cargo pants and the longer style silky t-shirt has been replaced by the 'Kris' which hasn't got the longer back. It's all rubbish. I used to spend a lot of money in Cotton on but they've gone downhill badly. Maybe since COVID not getting the range from China? Won't be buying there again as I'm not a teenager and it looks like that's all they're catering for now.
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I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking
- 2 reviews
Delivery so slow compared to other retailers. Don't bother paying for express!
Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.
- 5 reviews
- 1 like
I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.
Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.
- 18 reviews
- 4 likes
I’m not sure what’s happened but Cotton On’s quality over the past few years has become absolute trash! Everything I buy now fluffs after one wash and looks hammered and becomes unwearable out of the house.
Material looses its shape, fades and always always fluffs from adults down to kids and baby clothes.
Cotton on was my go to store for everything. I have items still in good condition that I purchased 15 years ago. I’ve been shopping there for around 18 years and quality has deteriorated completely.
Such a shame because I love their style...
Read more, so simple. They have really nice looking pieces which sucks when the whole piece changes after a few wears. Also don’t be deceived some items look completely different on, a lot of the time the way the model is standing and posing online shows it a certain way but on the sleeves would be way too short or the crotch a lot lower then what’s showing. I spent over $300 in one order to find that I literally hate 95% of that order.Find out how Cotton On compares to other Clothing Shops & Brands
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I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.
I used to LOVE cotton on. Honestly, whenever I needed new clothes, stationary, active wear or undies they're always the first place I'd look. Its such a shame that the online store is so poorly handled, specifically the timing with which you receive an order. On several occasions now I've paid for express shipping & been given a delivery date only to have my order turn up well over a week later, whats the point in even offering express if you can't follow through on the promise of it being here sooner than if i hadn't paid any extra at all? I'v...
Read moree often gone into the store to try and avoid this but they NEVER seem to have the same stock in store or even have anything remotely similar to what I'm looking for & when you ask the staff for assistance, they look at you like you're speaking jibberish. The customer service team never seems to be overly enthusiastic about helping either, often talking to you like you were born yesterday. Not very helpful & leaves me feeling like it's time to find another cheap, generic & vaguely fashionable place to shop. Disappointing.
- 2 reviews
- 1 like
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
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Not what I expected very different to the website I will never be buying anything from cotton on again online unless I see it yuck worst online shopping don’t buy online from here
- 3 reviews
- 1 like
I payed extra for express shipping and still did not arrive till the following week. I ordered on a Monday, and it was supposed to take 2-3 business days, but instead took 6 business days. Extremely disappointed.
- 2 reviews
i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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Details
 Cotton On Online Store1.6(222) | Cotton On Retail Stores2.4(76) | |
|---|---|---|
| Category | Online Shops and Clothing Shops & Brands | Physical Shops and Clothing Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $60.00 | |
| Mens / Womens Clothing | Mens and Womens | Mens and Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | AfterPay | AfterPay |
| Clothing Type | Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear | Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear |
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