1 photo
Cotton On

Cotton On

Online Store, Retail Stores (See All)
2.1 from 537 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Cotton On? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

1.9
27 reviews
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail

Way to expensive all of a sudden

published
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Similar opinion? Write a review on ProductReview.com.au!
Li Nyugen
Li Nyugen Greater Melbourne (Inner), VIC
  • 8 reviews
  • 3 likes

Never shopping here again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Similar opinion? Write a review on ProductReview.com.au!
Leyla
Leyla Sydney, NSW
  • 2 reviews

Quality degrading

published

I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Y G.
Y G.Hobart, TAS

Wrong items reccieved. No refund or new item sent.

published

Ordered 3 facemasks and paid for express shipping as the khaki one was required by the 15/1. Reccieved the items shown in the picture. Would not have made the order at all if khaki mask would not arrive by 15/1. Sent wrong item and informed they were out of stock by live chat and that they wouldn't refund postage or accept the items returned. Absolutely disgusted, as am unable to physically shop at the moment, and had informed them of this. So have useless items and am out of pocket for the express post, and have no way of getting the item required by the date required.

  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Jane
JaneSouth East Queensland, QLD
  • 54 reviews
  • 41 likes

Poor quality and fit

published

The womens underwear has a crotch diameter of 2cm... who the hell has a Female Reproductive System that narrow! Not worth the money and poor fabric quality too. And by the way... I hate being asked if I want add on purchases such as cheap over price lollies, water, bags and charity donations!

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationIndooroopilly Qld
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Sizing!! Disgusted!

published

I’m am beyond disappointed at cotton ons small af sizing!!! I’m a size 14 and received size “14” jeans that are literally the equivalent of size 10 Jean. I’m so disgusted that cotton on have changed their sizing to exclude women with bigger body types! Never shopping there again :(

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Love the clothes.. but the sizing?!!

published

I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Maisy
MaisyVictoria
  • 2 reviews

Delivery so slow compared to other retailers. Don't bother paying for express!

published

Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
jacinda
jacindaMetropolitan Adelaide, SA

Be great if specified that these were for children

published

Absolutely disappointed that nowhere did it state on the page that these face masks were for children! Can't return either.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Simon_79
Simon_79South East Queensland, QLD
  • 2 reviews

Course it's tiny. For kids.

published

Piece-a-crap mask too small.. Course won't do a refund considering its been on ma mug... scam of the century.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationQueen Street Mall Brisbane
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Bethany K.
Bethany K.Sydney, NSW

horrible this online thing is horrible !

published

cotton ons online website SUCKS it says that if you sign up to cotton perks you will get free delivery and they give you a promo code right? Yes they do but when i entered the code it said promo code NOT VALID! I tried and tried again still not valid!! Their clothes are nice I guess but NOT their service!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Camis

published

I bought 2 camis on line and they are not the same as previously purchased - size and material. They are for a short body and do not run to my size. Almost 2 inches shorter than previously purchased. Not happy. I have wasted my money.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Kathy
KathyHunter Region, NSW
  • 15 reviews
  • 11 likes

Super Slim Ankle Grazer Track Pants

published

I’m reviewing this product here because Cotton On make no provision for reviews on site- not even for members. Kind of speaks volumes, doesn’t it?
The trackie dacks are advertised as ankle grazers. Well, at 175cm I’m of average height- not especially tall- and I don’t call ending 8cm above my ankle “ankle grazing”. I call that “mid calf”. They’re not particularly slim fitting either- particularly on the lower leg- what there is of it.
I got these 1/2 price for round the house, otherwise they’d be going back.
If you intend to wear them out of the house and aren’t short- don’t buy them!

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Unhappy Customer
Unhappy CustomerGreater Melbourne (Inner), VIC

Quality has deteriorated over the years

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Similar opinion? Write a review on ProductReview.com.au!
Summer Rose
Summer RoseSydney, NSW
  • 17 reviews
  • 4 likes

What happened oh cotton on!

published
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
See all Cotton On questions

Get an answer from our members

Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.