Reviewer Photos & Videos
Never shopping here again
In their infinite "Wisdom" to save the world, the hypocrites use pleather. The process itself is highly toxic to the ozone, but also smells like the contents of the rubbish bags used. I had to air my new jacket out for days and ended up needing to rub baking soda on it. Still smells like crap, its still way too big despite ordering a smaller size and I'm extremely dirty on the fact I forked out decent money for a jacket that I thought was leather only to be conned into buying a cheap, gross smelling jacket because of a bunch of useless white un...i students crying when leather is still readily available as a by product of the meat industry and is still more sustainable than plastic leather. Yes, using leather means less wastage and less toxic emissions, for the idiots at head office who's stupidity is genuinely offensive. Cows die for meat everyday, just use their skin too so their carcases don't go to waste and people aren't forced to wear something that smells like a dead fish just because y'all lie and say fake leather is good. Maybe just don't sell fake leather products at all. That would be more sustainable than sending toxic gases up into the earth's atmosphere and pouring acid rain down on to your sweat shop employees. Because then there's the scary cheap stuff that claims to be sustainable and ethical but should cost more than $4 to make let alone sell, so ethical workplaces and employees are also a lie. Cotton is a waste of water so sustainable cotton is also out, use hemp instead. The biggest joke is though that no one cares or bothers to notice despite shopping here because "They help people and are environmentally friendly" and actually think in buying the totes or water or whatever other "Charity items", they're doing something good. The packaging alone is a testament to what a crap company this is. Don't kid yourselves into thinking you're a better person for shopping at a place that uses slave labour and don't know the meaning of sustainable. You may as well shop at kmart, at least their fake leather doesn't smell disgusting when its meant to be brand new. Don't respond with how to care for my product or some other regurgitated human resource answer either, just sit in your shame and crap off silently.
- Cotton On Online Store
Wrong items reccieved. No refund or new item sent.
Ordered 3 facemasks and paid for express shipping as the khaki one was required by the 15/1. Reccieved the items shown in the picture. Would not have made the order at all if khaki mask would not arrive by 15/1. Sent wrong item and informed they were out of stock by live chat and that they wouldn't refund postage or accept the items returned. Absolutely disgusted, as am unable to physically shop at the moment, and had informed them of this. So have useless items and am out of pocket for the express post, and have no way of getting the item required by the date required.
Poor quality and fit
The womens underwear has a crotch diameter of 2cm... who the hell has a Female Reproductive System that narrow! Not worth the money and poor fabric quality too. And by the way... I hate being asked if I want add on purchases such as cheap over price lollies, water, bags and charity donations!
I’m am beyond disappointed at cotton ons small af sizing!!! I’m a size 14 and received size “14” jeans that are literally the equivalent of size 10 Jean. I’m so disgusted that cotton on have changed their sizing to exclude women with bigger body types! Never shopping there again :(
Don't pay for express shipping
I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.
- Cotton On
Be great if specified that these were for children
Absolutely disappointed that nowhere did it state on the page that these face masks were for children! Can't return either.
Good but some flaws
Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.
Course it's tiny. For kids.
Piece-a-crap mask too small.. Course won't do a refund considering its been on ma mug... scam of the century.
horrible this online thing is horrible !
cotton ons online website SUCKS it says that if you sign up to cotton perks you will get free delivery and they give you a promo code right? Yes they do but when i entered the code it said promo code NOT VALID! I tried and tried again still not valid!! Their clothes are nice I guess but NOT their service!
I bought 2 camis on line and they are not the same as previously purchased - size and material. They are for a short body and do not run to my size. Almost 2 inches shorter than previously purchased. Not happy. I have wasted my money.
What happened oh cotton on!
I’m not sure what’s happened but Cotton On’s quality over the past few years has become absolute trash! Everything I buy now fluffs after one wash and looks hammered and becomes unwearable out of the house.
Material looses its shape, fades and always always fluffs from adults down to kids and baby clothes.
Cotton on was my go to store for everything. I have items still in good condition that I purchased 15 years ago. I’ve been shopping there for around 18 years and quality has deteriorated completely.
Such a shame because I love their style..., so simple. They have really nice looking pieces which sucks when the whole piece changes after a few wears. Also don’t be deceived some items look completely different on, a lot of the time the way the model is standing and posing online shows it a certain way but on the sleeves would be way too short or the crotch a lot lower then what’s showing. I spent over $300 in one order to find that I literally hate 95% of that order.
Damaging to Young Women's self image
In an age we're we are trying to teach young women to live the way they are made, and that a"Barbie" body is not good. Cotton On is teaching them that if they are not a size 14 they are too big to wear fashion intended for today's youth.
Today I had to watch my young adult cry because she can't shop where her friends do.
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
What a rip off
I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.
Not what I expected very different to the website I will never be buying anything from cotton on again online unless I see it yuck worst online shopping don’t buy online from here
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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