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Cotton On
2.3 from 424 reviews · View Statistics

Reviews

1.4

18 reviews
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Summer Rose
Summer RoseSydney, NSW
  • 15 reviews
  • 4 likes

What happened oh cotton on!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised
Ame
AmeSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Cheap expensive clothing

published

Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceNot as advertised
Seajay
SeajayMelbourne
  • 6 reviews
  • 5 likes

What a rip off

published

I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Disposable trash rags

published

Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Glen-Andrew T.
Glen-Andrew T.
  • 6 reviews
  • 3 likes

Online order - took 29 days to arrive

published

My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.

I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.

There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Anonymous
AnonymousGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes

very bad shipping

published

this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
Tracey
TraceyGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Terrible customer service and unethical company

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised

DO NOT ORDER ONLINE

published

Ordered on two separate occasions, paying over $600 altogether. The first parcel arrived (late) and the second though it says it has been shipped but it has not yet been received by Auspost. It was due to be delivered by 21st April. It is now May 1st and it has not even been sent from their warehouse.
They should not still be taking orders when they are not even addressing orders from 2 weeks ago.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised

Very Disappointed

published

I have never been so disappointed in buying clothes from this company until I finally received my order today. I placed my order 4 weeks ago, it took the company 3 weeks to dispatch and 1 week through Australia Post (no hate on Australia Post). I purchased a jumper, which was very thin fabric, certainly not suitable for winter; a long sleeve black t-shirt, where the fabric was so thin I could see my nude bra; and my sister purchased track pants, which were long in the leg and very tight, certainly NOT the size small that she and I purchased 1-2 years ago. I am disappointed in the quality of these clothes and they will be returned and I expect a full refund with no excuse as to why I haven't gotten my money back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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The new 3/4 “Capri” leggings

published

I love cotton ons leggings but I bought 2 of these “capri” leggings which are 3/4 long and they are completely see through and I need these leggings for a outing this week. I’m really disappointed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Sarah
Sarah
  • 2 reviews

tacky jeans and wring sizing

published

i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceNot as advertised
Teresa Bartholomeusz
Teresa BartholomeuszGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Great service

published

The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised
Tracey D.
Tracey D.South East Queensland, QLD

Disgusting customer service and follow up

published

Product ordered 2/12/2019 click n collect still has not arrived in store. Called head office 2 times. Oh its lost in transit. Terrible customer service. In store at Toowoomba could not be faulted the online store however :( ;(

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised

Cotton On ruined Christmas DO NOT Online shop here.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
N H.
N H.
  • 2 reviews

Snatched a bargain!

published

Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCotton on
SizingTrue to size
Product AppearanceNot as advertised
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
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