What happened oh cotton on!
I’m not sure what’s happened but Cotton On’s quality over the past few years has become absolute trash! Everything I buy now fluffs after one wash and looks hammered and becomes unwearable out of the house.
Material looses its shape, fades and always always fluffs from adults down to kids and baby clothes.
Cotton on was my go to store for everything. I have items still in good condition that I purchased 15 years ago. I’ve been shopping there for around 18 years and quality has deteriorated completely.
Such a shame because I love their style..., so simple. They have really nice looking pieces which sucks when the whole piece changes after a few wears. Also don’t be deceived some items look completely different on, a lot of the time the way the model is standing and posing online shows it a certain way but on the sleeves would be way too short or the crotch a lot lower then what’s showing. I spent over $300 in one order to find that I literally hate 95% of that order.
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
What a rip off
I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
very bad shipping
this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.
Terrible customer service and unethical company
I received a birthday voucher during the COVID period when Cotton on was closed. I went in store a week after this voucher expired and they said they could not honour the voucher - I needed to call head office and ask for the voucher. Which I would then have to use by going in store AGAIN (or use online but you need to spend $60 before shipping costs are void). I never received a response from head office. When I emailed them again, they responded saying they would issue the voucher which they never did. It is bad enough that Cotton on are bein...g opportunistic during COVID by not honouring vouchers and wanting customers to come into store TWICE (obviously so customers can spend more money). I tried calling Cotton on but they are not receiving calls during this time. How convenient. Finally, a customer service person responded via email, saying the would issue the voucher within 48 hours. This was not done. I had to email again. She then said she issued a $30 voucher with free shipping which I could use online or in store. If in store, I simply had to go in and show them the email. I did so, and the staff told me this lady issued vouchers that ALL REQUIRE A MINIMUM SPEND OF $20!!! They said she should have known better as perks vouchers all require a minimum spend. This lady never mentioned anything about this in her email. If she had, I would never have accepted such a stupid gesture. How can you issue a $30 voucher to apologise for the absolute stuff around since MAY , with this voucher requiring a $20 minimum spend???!??!!??!?! I have since sent this staff member emails and have not heard back. I spoke to 2 online chat representatives promising me I would have gotten a response to my escalation yesterday and I have not heard anything. This drama has been going on since May. DO NOT SHOP AT COTTON ON. They are unethical and opportunistic.
DO NOT ORDER ONLINE
Ordered on two separate occasions, paying over $600 altogether. The first parcel arrived (late) and the second though it says it has been shipped but it has not yet been received by Auspost. It was due to be delivered by 21st April. It is now May 1st and it has not even been sent from their warehouse.
They should not still be taking orders when they are not even addressing orders from 2 weeks ago.
I have never been so disappointed in buying clothes from this company until I finally received my order today. I placed my order 4 weeks ago, it took the company 3 weeks to dispatch and 1 week through Australia Post (no hate on Australia Post). I purchased a jumper, which was very thin fabric, certainly not suitable for winter; a long sleeve black t-shirt, where the fabric was so thin I could see my nude bra; and my sister purchased track pants, which were long in the leg and very tight, certainly NOT the size small that she and I purchased 1-2 years ago. I am disappointed in the quality of these clothes and they will be returned and I expect a full refund with no excuse as to why I haven't gotten my money back.
The new 3/4 “Capri” leggings
I love cotton ons leggings but I bought 2 of these “capri” leggings which are 3/4 long and they are completely see through and I need these leggings for a outing this week. I’m really disappointed.
tacky jeans and wring sizing
i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.
The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/
Disgusting customer service and follow up
Product ordered 2/12/2019 click n collect still has not arrived in store. Called head office 2 times. Oh its lost in transit. Terrible customer service. In store at Toowoomba could not be faulted the online store however :( ;(
Cotton On ruined Christmas DO NOT Online shop here.
The WORST service I have ever received, to the point where I feel physically upset. I ordered on November 29th and STILL have not received any items let alone even got an idea of when they will arrive. No tracking number... no email... NOTHING.
I have had multiple live online chats, on phone to no result. Actually one of them told me some of their items aren't even in stock anymore!!!!
These are CHRISTMAS presents! I spent all my money and now my family will go without presents this Christmas.
Thank you Cotton On for ruining my Christmas, I ...can't wait to see my kids faces upset when there's no presents under the tree. I tried to save money on your black friday sales, but now I will NEVER shop here again. I expect a full refund but it hasn't been offered yet... So probably won't get one.
Snatched a bargain!
Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.
Questions & Answers
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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