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Cotton On

Cotton On (page 2 of 9)

Online Store, Retail Stores
2.3 from 424 reviews · View Statistics

Reviews

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Jessica Sampson
Jessica Sampson
  • 15 reviews
  • 13 likes

Several brands under one umbrella; I usually find something cute

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Disposable trash rags

published

Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Lisa P.
Lisa P.Sydney, NSW

Pretty perfect summer dress

published

I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
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Tony8029
Tony8029Greater Melbourne (Inner), VIC
  • 70 reviews
  • 55 likes

Slooow postage, lies and exuses

published

I am not sure why i can order something on Amazon and have it here the next day yet Cotton On take forever to deliver something in the same city.

Trying to communicate with their staff leads to a barrage of automated emails followed by excuses about COVID delaying the post etc.

Its a shame, they are a good value for money shop but their online experience is dreadful as others have described.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Glen-Andrew T.
Glen-Andrew T.
  • 6 reviews
  • 3 likes

Online order - took 29 days to arrive

published

My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.

I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.

There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Janine S.
Janine S.South East Queensland, QLD

Store staff double standards - won’t be shopping there again

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size

Hopeless delivery service

published

Don't order from cotton on. Goods either are late or never turn up. Their courier company doesn't listen to you, hangs up on the phone on you/worst experience ever/COTTON OFF!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Julieanne McQuillan
Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCotton on Tuggarah
SizingTrue to size
Happy customer
Happy customer
  • 10 reviews
  • 18 likes

OMG AMAZING STORE

published

This store is amazing and I go here ALOT and have never had a terrible experience! I love their amazing range of different clothes and accessories it really is a wonderful store. They always have lovely workers their to greet you and check up on you to see if you need any help and they’re always so nice and happy to help! I absolutely love their stores and can never wait to go here and have a great time!! Really great store!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Happy customer
Happy customer

So true and I’m sure many people have had similar experiences ☺️ I hope you all have wonderful days ❤️

Happy customer
Happy customer

This is really a great store ☺️ Have a great day all ❤️

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Anonymous
AnonymousGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes

very bad shipping

published

this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
Sid N.
Sid N.Central Highlands and Goldfields, VIC
  • 2 reviews
  • 5 likes

Charging For Express Postage But Sending Parcel By Standard Post.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
tommy
tommyadelaide
  • 2 reviews
  • 1 like

Terrible customer service, lying to us

published

My girlfriend and I ordered from cotton on over a month ago, spent $100+ And haven’t heart anything after sending emails and calling trying to find out where the order is. We have got one short sentence reply but have sent in more than 7 enquires and tried calling multiple times. Such a waste of time and money and the customer service and accountability are disgusting. Unacceptable

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Umesh K.
Umesh K.Sydney, NSW
  • 2 reviews

Never Buy Online

published

Worst service, may be the parcel from Antartica will arrive sooner than this service. And they take extra as express delivery what a ripper. Never buy from them. Try customer service and you will know how useless they are ,when they cant solve issue with thier courier then why in this earth they are there as customer service.
#WARNING#DONOTBUYFROMCOTTONON#

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Numair kagzi
Numair kagziGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Possibly my worst online shopping experience

published

I have been shocked that one of Australia’s most successful international retail brands has a customer care / courier delivery system that is so inefficient.

Like numerous other reviews on this website , my order was shipped without a tracking number . The order was delivered to the wrong address. I have sent 12 emails to their courier team and cotton on customer care (with pictures of my front door as proof of where I live) , without being able to able to find a resolution.

I keep getting hand balled between their customer care and their courier company .

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Kate
KateSydney, NSW
  • 3 reviews

No reply at all

published

I sent more than 10 emails to CottonOn but no reply at all. They just ignored my emails. I did not receive my parcel. The customer service team just handballing.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Page 2 of 9
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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