Reviewer Photos & Videos
Several brands under one umbrella; I usually find something cute
THE GOOD: Cotton On allows you to shop their multiple brands on the one website. You can browse Supre, Typo, Rubi, Factorie, Cotton On, etc., all at once. Cotton On (and their other brands) are pretty good at staying on trend when it comes to styles, cuts, and colours. I find cute things on the site regularly and just return things that don't suit. Customer service has always been good and I have never had a problem. Cute but simple/not expensive-looking accessories. Brasilano underwear is EXCELLENT; so comfy and flattering and make your butt l...ook great. (I wish they came in white). Great microfibre fabric on these. Generally, some creative use of fabrics (for example, they've carried some really cute stretch-velvet tops and dresses). ROOM FOR IMPROVEMENT: Some of the fabrics could be improved (for example, tops and dresses don't always wash well depending on the fabric blend and weight). Some are see-through in lighter colours or not flattering for curves. (For example, light-coloured dresses will frequently show panty lines). Cotton On jeans are too tricky for me so I don't buy these because I just don't feel confident enough that the fit will work. It can be tricky for me to determine what will work for my body online but I still always find some things that do. I think Cotton On could also carry more thick, stretchy, bodycon styles (not short, though!) and cute jackets. Anything that is very soft, cozy, thick, or stretchy would be a hit. I always keep an eye on Cotton On for decent basics as well as trendy pieces and knickers. Not everything ends up working for me but I pick and choose styles and never have a problem with returns. If fabrics could be improved a bit I would be a very happy customer. (I wonder if you would consider adding a premium line...?) Also, if you'd consider carrying more fitted and soft styles, velvet, suedette, tie-waist styles, etc. because I always go for these. Also, more guidelines for purchasing denim online and consistent sizing and stretch for this category. More stretch and fitted styles in thicker fabrics (I would be willing to pay a bit more) :) Your current colour range is very nice but I'd always love it if you could add more maroon, camel, beige, because these are my favourite colours. Thank you, Cotton On!
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
- Cotton On Online Store
Pretty perfect summer dress
I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.
Slooow postage, lies and exuses
I am not sure why i can order something on Amazon and have it here the next day yet Cotton On take forever to deliver something in the same city.
Trying to communicate with their staff leads to a barrage of automated emails followed by excuses about COVID delaying the post etc.
Its a shame, they are a good value for money shop but their online experience is dreadful as others have described.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
Store staff double standards - won’t be shopping there again
I purchased 3 sports bras listed as 2 for $35. I needed 4 but the one I wanted was not in my size in store. I asked about the price for a single bra and was told that each one was $17.50 and able to be purchased singly or in multiples. Three days later I went in store again to check if the one I wanted was in yet. It was!
In checking out I was asked to pay $25 so mentioned that on my previous visit I was told that a single bra would still be $17.50. I hoped they would at least honour the right or wrong info I had been given. They wouldn’t. I ...
Hopeless delivery service
Don't order from cotton on. Goods either are late or never turn up. Their courier company doesn't listen to you, hangs up on the phone on you/worst experience ever/COTTON OFF!!!
Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?
OMG AMAZING STORE
This store is amazing and I go here ALOT and have never had a terrible experience! I love their amazing range of different clothes and accessories it really is a wonderful store. They always have lovely workers their to greet you and check up on you to see if you need any help and they’re always so nice and happy to help! I absolutely love their stores and can never wait to go here and have a great time!! Really great store!
very bad shipping
this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.
- Cotton On Online Store
Charging For Express Postage But Sending Parcel By Standard Post.
I love cotton on and I recently got a heap of really cool shirts and socks from the Goosebumps collection. However, what I really do not appreciate and what has lead me to give one star, is the fact they gave me the option of express postage for $2 extra (otherwise it was free for standard) but my parcel was sent out via Parcel Post, not Express. I would have been happy to wait for standard postage and claim my free shipping but I thought to myself 'it's only $2, why not?'. I know it's only $2 and it might seem petty, but upon questioning this,...I have been ignored. I understand with times as they are that express post might not be available and they may have been forced to use standard, which I do not mind at all, I just hate that I was charged when I could have utilized standard post for free and I have been ignored and not given an explanation about why this occurred. I did note on the website that some postcodes are not eligible for express post right now, but it does not mention which postcodes so I would have no idea if I was one of those postcodes and if this is the case, they should have a postcode blocker on to stop those from ineligible areas from paying extra for the service so this is also not an excuse. They simply cannot just mention that some postcodes are not eligible and then not disclose which postcodes are ineligible. I won't go as far as demanding my $2 back, but I'm still very annoyed and it needs to be acknowledged and corrected as it looks very dishonest.
Terrible customer service, lying to us
My girlfriend and I ordered from cotton on over a month ago, spent $100+ And haven’t heart anything after sending emails and calling trying to find out where the order is. We have got one short sentence reply but have sent in more than 7 enquires and tried calling multiple times. Such a waste of time and money and the customer service and accountability are disgusting. Unacceptable
Never Buy Online
Worst service, may be the parcel from Antartica will arrive sooner than this service. And they take extra as express delivery what a ripper. Never buy from them. Try customer service and you will know how useless they are ,when they cant solve issue with thier courier then why in this earth they are there as customer service.
Possibly my worst online shopping experience
I have been shocked that one of Australia’s most successful international retail brands has a customer care / courier delivery system that is so inefficient.
Like numerous other reviews on this website , my order was shipped without a tracking number . The order was delivered to the wrong address. I have sent 12 emails to their courier team and cotton on customer care (with pictures of my front door as proof of where I live) , without being able to able to find a resolution.
I keep getting hand balled between their customer care and their courier company .
No reply at all
I sent more than 10 emails to CottonOn but no reply at all. They just ignored my emails. I did not receive my parcel. The customer service team just handballing.
Questions & Answers
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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