Reviewer Photos & Videos
Hopeless online shopping experience
Cotton:on failed to send the tracking number. Finally retrieved it from the chat line. Their courier delivery has been a shambles. I paid the premium fee for express delivery - 2 days after the due date the package now appears to have done a U-turn in Sydney and is heading back to a depot in Geelong. If you are thinking of shopping online - try another brand.
Appalling Management and Customer Service. One star for answering the phone, zero stars could not be given.
My underage daughter IN SCHOOL UNIFORM, went to TUGGERAH and asked to place an item on hold until tomorrow when I, her mother could pay for and collect it. The sales assistant said words the the effect of "Why don't you do after pay, it's easier". Appalling to say the least. It has been all over the news that even adults are getting into debt due to over spending with after pay, getting debt collection and bad credit. Sell an adult this After pay crap but where is the manager and adult staff's duty of care for suggesting a minor child in sc...hool uniform should use after pay as it's "easier". Called the manager. Snarky and rude. When I asked why she was speaking to me like crap she told me I was. Untrue! She didn't like that I asked why layby or hold was not the first option offered to a minor, not credit. She made every excuse she could to support her staff and said it's my parenting responsibility. Yes that's right it is and that's why when my child told me I called to see what their policy and procedure with children is and suggesting to children they should use after pay. Told me to call customer service when I asked what it was she would be doing about this as she stated she does not have a company policy and procedures and would continue to suggest after pay to all customers. I would think common sense would be to say thanks for calling to let me know and it's not okay to suggest minor children in their school uniform should be told to use after pay and I can see your point. Thanks for the feed back. But no, this manager told me it's my problem. Appalling. Will never shop there. Wont be back for the item on hold. Disregard for customers. Speak to me with attitude and expect me not to get upset in return. Need new management if they think it's okay to treat complaints as nothing and reject responsibility at all. Children should not be offered after pay as an option, ever.
Went to place a online order tonight 25/8/2020 from the sale womens activewear and selected 2 tights advertised as $20 each and one crop top advertised as $10 each however when they went into the cart they came up with very different prices.....tights $39.99 and the crop top $20. When i went onto live chat she said they were having technical issues and to purchase them give them the order number and they will refund...
Like why should i have to do that???
False advertising is what it is Cotton On
Lost parcel and no help received
I placed a small order back in June with express shipping. The shipping and distribution has understandably been delayed due to covid. However their courier has lost my package. I’ve tried to contact Cotton On several times and no one has responded to me. I need additional details about the package to assist the courier with locating it. I would really appreciate some help following it up.
So easy, so reliable!
Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!
Affordable and stylish
I'm a teacher and recently needed to stock up on some basics. Of course this basics shop turned into a super wardrobe overhaul. I ended up buying some long and short tees, crops, skirts, shorts, jeans, jumpers, sports tops and matching sets. I couldn't help myself and with their prices I could buy multiple colours and not worry about breaking the bank. Everything came well packaged and the sizing and quality was great, especially considering every item was $30 or under. 100% fave shop.
Terrible customer service
My click and collect order was cancelled because i could not leave my suburb during a COVID-19 pandemic to pick it up!!! Appalling!!!! . Then customer service rep told me to re-purchase it online & get it delivered. I informed him that I cannot get my size online.
He's response "thanks for getting in touch.
I am sorry for any inconvenience caused"
Disgusting customer service. Would give a lower score if I could!!
Self Service, interrupting staff to confirm they didn’t have what I was wanting to buy
Walked into Cotton On first time in this store location. I was browsing for elastic cuff/waist cotton jogger style pants. I looked in the men’s section I looked around the store. I spent 15 mins sifting through the racks. I had to interrupt two staff members which neither approached or greeted me so far. I asked about the size and style of these particular pants to have confirmed that they were unavailable. Which was a shame because I really liked them. I would have purchased them regardless of the lack of service.
- Cotton On Online Store
Sharing personal information to other customers
On 10/07/20, I made an order about $40 worth of stationery and gift type stuff. However, I didn’t receive my confirmation email so I emailed Cotton On asking if they’d resend the email.
A Customer Service Rep gets back to me stating the original confirmation email was sent to an email address I’ve never seen before, plus provided an attachment of the tax invoice. However, this tax invoice isn’t my order, it’s for someone who lives in a different Australian state who ordered over $100 worth of clothing.
I’m super concerned that Cotton On can be ...
- Cotton On Online Store
At last, a genuine seller, good prices, good quality, good customer service!
Cotton on have an online store in ebay, they are great. Good prices, regular specials, in australia, great customer service, refunds handled stress free, and the items are great quality
Half order received
I brought two items and only received one. Online it states that they are not responsible of any lost item left outside your door but when your outside sitting in your car watching the delivery guy with leaving only one item that’s ... Never buying online with these guys again.
Terrible customer service and unethical company
I received a birthday voucher during the COVID period when Cotton on was closed. I went in store a week after this voucher expired and they said they could not honour the voucher - I needed to call head office and ask for the voucher. Which I would then have to use by going in store AGAIN (or use online but you need to spend $60 before shipping costs are void). I never received a response from head office. When I emailed them again, they responded saying they would issue the voucher which they never did. It is bad enough that Cotton on are bein...g opportunistic during COVID by not honouring vouchers and wanting customers to come into store TWICE (obviously so customers can spend more money). I tried calling Cotton on but they are not receiving calls during this time. How convenient. Finally, a customer service person responded via email, saying the would issue the voucher within 48 hours. This was not done. I had to email again. She then said she issued a $30 voucher with free shipping which I could use online or in store. If in store, I simply had to go in and show them the email. I did so, and the staff told me this lady issued vouchers that ALL REQUIRE A MINIMUM SPEND OF $20!!! They said she should have known better as perks vouchers all require a minimum spend. This lady never mentioned anything about this in her email. If she had, I would never have accepted such a stupid gesture. How can you issue a $30 voucher to apologise for the absolute stuff around since MAY , with this voucher requiring a $20 minimum spend???!??!!??!?! I have since sent this staff member emails and have not heard back. I spoke to 2 online chat representatives promising me I would have gotten a response to my escalation yesterday and I have not heard anything. This drama has been going on since May. DO NOT SHOP AT COTTON ON. They are unethical and opportunistic.
Great Styles, Great Prices and Great Range
Cotton on Body is a great place to buy activewear or loungewear. The prices are so reasonable and the products are on-trend. I love their recent Super Soft Draw Cord Crew and would love to see more of these in earthy, warm colours. Shipping took a little longer than expected, but items arrived well wrapped and boxed.
Not what I expected very different to the website I will never be buying anything from cotton on again online unless I see it yuck worst online shopping don’t buy online from here
first time click and collect was so easy and the product was great i couldnt get the pants instore so i tried online and yes the sizing was true to size fits great
Questions & Answers
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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