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Cotton On
2.3 from 424 reviews · View Statistics

Reviews

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Summer Rose
Summer RoseSydney, NSW
  • 15 reviews
  • 4 likes

What happened oh cotton on!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised
Nadine
NadineSoutheast, SA
  • 2 reviews
  • 2 likes

Damaging to Young Women's self image

published

In an age we're we are trying to teach young women to live the way they are made, and that a"Barbie" body is not good. Cotton On is teaching them that if they are not a size 14 they are too big to wear fashion intended for today's youth.
Today I had to watch my young adult cry because she can't shop where her friends do.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMount Gambier
SizingVery small

Huge disappointment. Do not rely on their shipping or customer service.

published

I had an order that was "returned to sender" not by me but because Cotton On put the wrong label on it so AusPosyt could not deliver. They advised that they would reship this asap. They have changed their story a hundred times and apparently now my order is missing. It has been a MONTH of nothing. They haven't even tried to rectify the problem or compensate any of the time lost or trouble.
I would NOT recommend buying online with them.. I would suggest now to go with a trusted company.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Vikki K.
Vikki K.South East Queensland, QLD
  • 4 reviews
  • 1 like

Terrible manager at Oasis Shopping Centre Broadbeach

published

A young blonde woman, who very loudly claimed to be the manager there, was extremely rude and acted like everyone is under her, even the customers. Somebody needs to teach her manners and that customer comes first. She does not deserve the managing positiong as other employees were much more competent there than her. Also very fake and loud and calls all the customers no matter their age, ‘babe’. C’mon, some customers were middle aged. Very disrespectful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOasis Broadbeach, Queensland
SizingTrue to size
Ink
Inkbrisbane
  • 23 reviews
  • 14 likes

Beware of this company

published
Incentivised ReviewNo
Return Claim MadeNo
Thea
TheaPerth, WA
  • 7 reviews
  • 2 likes

Staff at Watertown Perth outlet rude and offensive

published

This was my favourite store, always loved the online store and retail stores until one very rude and offensive girl with the blonde hair and tattoos at Perth Watertown had a go at me for returning items to the store. She was so offensive I almost had a panic attack in the store. I had done nothing wrong at all and did not deserve being spoken to in such a demoralising and abrupt manner. She also said I used a different bank card when I purchased the items online and refused to refund me. I later verified with online chat that it was the correct card. It is a shame this one girl has ruined my experience with this store when other staff have alway been so friendly and helpful.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWatertown Perth
Ame
AmeSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Cheap expensive clothing

published

Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceNot as advertised
Seajay
SeajayMelbourne
  • 6 reviews
  • 5 likes

What a rip off

published

I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Sam S.
Sam S.
  • 2 reviews

Ridiculous ethics of business

published

There membership is rubbish
Only 3 months for your points???

They force you to buy donation bags for $2

Why not have bags for 15,30,50c why force people to buy $2 bag donations????

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
SizingTrue to size
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Disposable trash rags

published

Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Tony8029
Tony8029Greater Melbourne (Inner), VIC
  • 70 reviews
  • 55 likes

Slooow postage, lies and exuses

published

I am not sure why i can order something on Amazon and have it here the next day yet Cotton On take forever to deliver something in the same city.

Trying to communicate with their staff leads to a barrage of automated emails followed by excuses about COVID delaying the post etc.

Its a shame, they are a good value for money shop but their online experience is dreadful as others have described.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Glen-Andrew T.
Glen-Andrew T.
  • 6 reviews
  • 3 likes

Online order - took 29 days to arrive

published

My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.

I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.

There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
Janine S.
Janine S.South East Queensland, QLD

Store staff double standards - won’t be shopping there again

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size

Hopeless delivery service

published

Don't order from cotton on. Goods either are late or never turn up. Their courier company doesn't listen to you, hangs up on the phone on you/worst experience ever/COTTON OFF!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Anonymous
AnonymousGreater Melbourne (Inner), VIC
  • 4 reviews
  • 3 likes

very bad shipping

published

this is my second month waiting for my package from cotton on. i ordered in september but nothing has come. i was able to receive 2 packages from china and america but nothing from cotton on. very disappointed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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