Way to expensive all of a sudden
I use to make big 3-$400 online shops at a time and get tons of clothes.
Now the prices are ridiculous!! $50–$80 for a plain jumper?! No thanks, and the stitching just falls apart.
The styles are out there (which I get is in atm) or horrible materials that don’t breathe and I can’t wear due to health issues. There are a few good basics. But even they are $30 now when they use to be $10.
I’m so upset I won’t be shopping here anymore to buy new boxes of clothes for me and my daughter every season like we use to is not affordable at all, sad tha...
I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.
Products not as good anymore
I used to buy a lot from Cotton on a few years ago but their range has changed and they don't stock anything like I used to get. eg t-shirts don't have the variety of logos etc. and the sizing is all big and baggy. What used to be Adele trackpant is limited if at all. No more nice cargo pants and the longer style silky t-shirt has been replaced by the 'Kris' which hasn't got the longer back. It's all rubbish. I used to spend a lot of money in Cotton on but they've gone downhill badly. Maybe since COVID not getting the range from China? Won't be buying there again as I'm not a teenager and it looks like that's all they're catering for now.
- Cotton On Online Store
Love the clothes.. but the sizing?!!
I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking
Delivery so slow compared to other retailers. Don't bother paying for express!
Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.
What happened oh cotton on!
I’m not sure what’s happened but Cotton On’s quality over the past few years has become absolute trash! Everything I buy now fluffs after one wash and looks hammered and becomes unwearable out of the house.
Material looses its shape, fades and always always fluffs from adults down to kids and baby clothes.
Cotton on was my go to store for everything. I have items still in good condition that I purchased 15 years ago. I’ve been shopping there for around 18 years and quality has deteriorated completely.
Such a shame because I love their style..., so simple. They have really nice looking pieces which sucks when the whole piece changes after a few wears. Also don’t be deceived some items look completely different on, a lot of the time the way the model is standing and posing online shows it a certain way but on the sleeves would be way too short or the crotch a lot lower then what’s showing. I spent over $300 in one order to find that I literally hate 95% of that order.
Express Shipping is anything BUT express.
I used to LOVE cotton on. Honestly, whenever I needed new clothes, stationary, active wear or undies they're always the first place I'd look. Its such a shame that the online store is so poorly handled, specifically the timing with which you receive an order. On several occasions now I've paid for express shipping & been given a delivery date only to have my order turn up well over a week later, whats the point in even offering express if you can't follow through on the promise of it being here sooner than if i hadn't paid any extra at all? I'v...e often gone into the store to try and avoid this but they NEVER seem to have the same stock in store or even have anything remotely similar to what I'm looking for & when you ask the staff for assistance, they look at you like you're speaking jibberish. The customer service team never seems to be overly enthusiastic about helping either, often talking to you like you were born yesterday. Not very helpful & leaves me feeling like it's time to find another cheap, generic & vaguely fashionable place to shop. Disappointing.
- Cotton On Online Store
Pretty perfect summer dress
I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.
Not what I expected very different to the website I will never be buying anything from cotton on again online unless I see it yuck worst online shopping don’t buy online from here
Express shipping makes NO DIFFERENCE
I payed extra for express shipping and still did not arrive till the following week. I ordered on a Monday, and it was supposed to take 2-3 business days, but instead took 6 business days. Extremely disappointed.
tacky jeans and wring sizing
i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.
Love cotton on
Cotton on is one of my favourite stores their clothes are always amazing. The clothes are good quality great customer service and they have clothes for all shapes and sizes.
Lack of dressing rooms
Hi l came in today 1st December and waited 15 minutes before a worker opened up 3 out of 4 change rooms. Only one was open in a busy store. I will think twice before coming again. Think of your customers as we dont want to wait long to try clothes on . Its a disincentive to come again
best jeans ever brought
these high waisted jeans have had men sliding into my DMs all day after going to the shop in them and they only set me back $20 thanks cotton on! With the perk card, it's so easy to rack up points towards a $10 off coupon for online or in-store shopping too.
Worst quality clothes
I bought more then 300 aud from their store and quality cake really worst..can’t wear more than a day..started bubbling in just 1 hour after wearing.. think 100times before u shop with cotton on stores in Australia.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
Get an answer from our members
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.