- Cotton On Online Store
Quality has deteriorated over the years
I have been wearing Cotton on Active 7/8 tights for around 10 years.
Recently (last 2 years) the quality has decreased, as well as the sizing.
As a size 16-18 I used to wear the XL tights. They were thick, soft and stretchy. I recently bought an XL pair and couldn't fit into them, despite not putting on any weight and still fitting the old XL ones. So I bought both the 2XL and 3XL to see what they were like. The only difference in sizing was in the ankles (baggy on the 3XL). One pair of 2XL were bigger than the 3XL in the waist. The stitching ...
Cheap and cheerful but awful delivery
Great affordable clothing for kids however such an awful experience with delivery. Paid for express and still waiting after more than a week.
Contacted customer service who were going to email me a reply as they needed to contact couriers please. Still no reply and still no goods. So disappointing!!!
Express Shipping is anything BUT express.
I used to LOVE cotton on. Honestly, whenever I needed new clothes, stationary, active wear or undies they're always the first place I'd look. Its such a shame that the online store is so poorly handled, specifically the timing with which you receive an order. On several occasions now I've paid for express shipping & been given a delivery date only to have my order turn up well over a week later, whats the point in even offering express if you can't follow through on the promise of it being here sooner than if i hadn't paid any extra at all? I'v...e often gone into the store to try and avoid this but they NEVER seem to have the same stock in store or even have anything remotely similar to what I'm looking for & when you ask the staff for assistance, they look at you like you're speaking jibberish. The customer service team never seems to be overly enthusiastic about helping either, often talking to you like you were born yesterday. Not very helpful & leaves me feeling like it's time to find another cheap, generic & vaguely fashionable place to shop. Disappointing.
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Self Service, interrupting staff to confirm they didn’t have what I was wanting to buy
Walked into Cotton On first time in this store location. I was browsing for elastic cuff/waist cotton jogger style pants. I looked in the men’s section I looked around the store. I spent 15 mins sifting through the racks. I had to interrupt two staff members which neither approached or greeted me so far. I asked about the size and style of these particular pants to have confirmed that they were unavailable. Which was a shame because I really liked them. I would have purchased them regardless of the lack of service.
tacky jeans and wring sizing
i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.
Questions & Answers
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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