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Cotton On
2.3 from 432 reviews · View Statistics
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Reviews

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Simon_79
Simon_79South East Queensland, QLD
  • 2 reviews

Course it's tiny. For kids.

published

Piece-a-crap mask too small.. Course won't do a refund considering its been on ma mug... scam of the century.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationQueen Street Mall Brisbane
Sizing Very small
Product Appearance As advertised
Bethany K.
Bethany K.Sydney, NSW

horrible this online thing is horrible !

published

cotton ons online website SUCKS it says that if you sign up to cotton perks you will get free delivery and they give you a promo code right? Yes they do but when i entered the code it said promo code NOT VALID! I tried and tried again still not valid!! Their clothes are nice I guess but NOT their service!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised

Worst experience ever

published

First, The packaging was damaged as it was already cut opened.
They charge extra for express post but the delivery arrived after 10 days.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Yeh nah not good

published

I payed EXTRA for express delivery. Didn’t come for 4 days at first + 2 weeks! Easy 2 order but..

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Camis

published

I bought 2 camis on line and they are not the same as previously purchased - size and material. They are for a short body and do not run to my size. Almost 2 inches shorter than previously purchased. Not happy. I have wasted my money.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Summer Rose
Summer RoseSydney, NSW
  • 15 reviews
  • 4 likes

What happened oh cotton on!

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised

"couriers please" needs to go.

published

I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Nadine
NadineSoutheast, SA
  • 2 reviews
  • 3 likes

Damaging to Young Women's self image

published

In an age we're we are trying to teach young women to live the way they are made, and that a"Barbie" body is not good. Cotton On is teaching them that if they are not a size 14 they are too big to wear fashion intended for today's youth.
Today I had to watch my young adult cry because she can't shop where her friends do.

Incentivised Review No
Return Claim MadeNo
Store LocationMount Gambier
Sizing Very small

Huge disappointment. Do not rely on their shipping or customer service.

published

I had an order that was "returned to sender" not by me but because Cotton On put the wrong label on it so AusPosyt could not deliver. They advised that they would reship this asap. They have changed their story a hundred times and apparently now my order is missing. It has been a MONTH of nothing. They haven't even tried to rectify the problem or compensate any of the time lost or trouble.
I would NOT recommend buying online with them.. I would suggest now to go with a trusted company.

Shipping
Incentivised Review No
Return Claim MadeNo
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Vikki K.
Vikki K.South East Queensland, QLD
  • 4 reviews
  • 3 likes

Terrible manager at Oasis Shopping Centre Broadbeach

published

A young blonde woman, who very loudly claimed to be the manager there, was extremely rude and acted like everyone is under her, even the customers. Somebody needs to teach her manners and that customer comes first. She does not deserve the managing positiong as other employees were much more competent there than her. Also very fake and loud and calls all the customers no matter their age, ‘babe’. C’mon, some customers were middle aged. Very disrespectful.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOasis Broadbeach, Queensland
Sizing True to size
Ink
Inkbrisbane
  • 24 reviews
  • 14 likes

Beware of this company

published
Incentivised Review No
Return Claim MadeNo
Thea
TheaPerth, WA
  • 7 reviews
  • 4 likes

Staff at Watertown Perth outlet rude and offensive

published

This was my favourite store, always loved the online store and retail stores until one very rude and offensive girl with the blonde hair and tattoos at Perth Watertown had a go at me for returning items to the store. She was so offensive I almost had a panic attack in the store. I had done nothing wrong at all and did not deserve being spoken to in such a demoralising and abrupt manner. She also said I used a different bank card when I purchased the items online and refused to refund me. I later verified with online chat that it was the correct card. It is a shame this one girl has ruined my experience with this store when other staff have alway been so friendly and helpful.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWatertown Perth
Ame
AmeSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Cheap expensive clothing

published

Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Seajay
SeajayMelbourne
  • 6 reviews
  • 5 likes

What a rip off

published

I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Laura M.
Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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