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Cotton On
2.2 from 497 reviews · View Statistics
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Reviews

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Flo
FloMelbourne
  • 16 reviews
  • 20 likes

Product Quality is extremely POOR!

published

Bought a few products from the store and online recently and all of them just crumble within a few weeks of wear and washing. Either pilling, shrinking, changing shape, looking dull and changing colors, etc. Will not be buying from Cotton On anymore! They are really just junks with no regards for quality and the environment.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Dan
DanPerth, WA
  • 4 reviews
  • 1 like

Lies and Deception

published
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationBelmont WA 6104
Sizing True to size
SSC
SSC
  • 3 reviews
  • 3 likes

Disgraceful Business Model

published

Date Ordered:
22/11/2021
It's now 27 November & not dispatched?? Do I need to lodge dispute with bank for dodgy service? This is supposed to be received by this Wednesday. Cotton on are breaching Australian Consumer Law by falsifying & being deceptive with delivery period

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Click&Collect - don’t bother

published

Have been waiting 17 plus days for a click and collect order. The website still says collect orders will be ready from 1-3 business days. There was no communication or apology. Finally called the store to check if I missed a text, they were dismissive and just stated there’s a delay on all orders. Didn’t offer to look up my order. The order was meant for this weekend, I assumed a megastore would have most items already in stock. Finally went to their Online Help Chat as the company’s call centre has been disabled. They were helpful but said order should be shipped next week. Please give us realistic wait times Cotton On. I don’t like writing bad reviews.

Incentivised Review No
Return Claim MadeNo
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Vida
VidaSydney, NSW
  • 2 reviews

Terrible quality products

published

I bought 2 pants from cotton on online shop. The pants start to unravel after 2 months of use. Paid 39.95 for each.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Jane
JaneSouth East Queensland, QLD
  • 48 reviews
  • 40 likes

Poor quality and fit

published

The womens underwear has a crotch diameter of 2cm... who the hell has a Female Reproductive System that narrow! Not worth the money and poor fabric quality too. And by the way... I hate being asked if I want add on purchases such as cheap over price lollies, water, bags and charity donations!

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationIndooroopilly Qld
Sizing Very small
Product Appearance Not as advertised
Colby
ColbySydney, NSW
  • 7 reviews

Non delivery

published

Ordered a pair of sunglasses with delivery paid to my address. The item has not arrived. It took 4-days to ship and a month has passed with no delivery. I have written to Cotton-on numerous times but no response. As delivery cost is included it is their job to chase up delivery, re-ship, or issue a credit. Won't be using them again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Joa
JoaSydney, NSW
  • 2 reviews
  • 2 likes

Delayed service

published

Been ordering my product since Sep I haven’t received the product at all it been over 3-4 weeks and filing a dispute against them hasn’t helped at all none of customer service will bother helping my enquire whereabouts my parcel has been and it Unfair it over like $153 and conversation is been copy and paste worth of stuff and making excuse… and the false tracking code with courier please with someone else old register code not mine! It make me mad that I have never had any trouble and experience from them before it disappoint me so much, and concern if the parcel are accurate and correct.I have no patience to provide my answers from them without no support and dispute from them at all!

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Mar c.
Mar c.Metropolitan Adelaide, SA
  • 2 reviews

Took very long time to deliver

published

I place order last two weeks not even process. I just imagine when will it come. This will be my first and last experience purchase online with cotton on.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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DONT ORDER FROM HERE YOU WILL BE SOOOO DISSAPOINTED

published

Still waiting on My Order or at the very least be able to give a timeframe on it? No follow-up, no communication. Really poor service. They let you buy from website and offer express delivery but cannot provide the service. Why??? I contacted three times and still have got no response. DONT ORDER FROM HERE YOU WILL BE SOOOO DISSAPOINTED. My order was for my daughters birthday present and all i could give her was an email to say they are working very hard to get our order out. Offered nothing to compensate a disappointed kid on her birthday. What would you do?????

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Product Appearance Not as advertised

Sizing!! Disgusted!

published

I’m am beyond disappointed at cotton ons small af sizing!!! I’m a size 14 and received size “14” jeans that are literally the equivalent of size 10 Jean. I’m so disgusted that cotton on have changed their sizing to exclude women with bigger body types! Never shopping there again :(

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne
Sizing Very small
Product Appearance Not as advertised
Ma S.
Ma S.
  • 2 reviews

Paid express post still haven’t received my order

published

I place an order paid express post still have not received my order unethical false advertising re postage will never order again

Incentivised Review No
Return Claim MadeNo
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Will never shop again

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Tracey
TraceySouth East Queensland, QLD
  • 3 reviews

Cotton On Body Staff Unbelievably Rude. Company takes a year to respond after complaint to Commissioner.

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCarindale QLD

Items not received

published

I had ordered the petite flare jeans on 6/08/2021. I received tax invoice and 'thanks for the order' email. My order number is W00018996711. Since then neither have I received my item nor any sort of communication from Cotton on. I tried to contact customer services but all I find is the live chat. The live chat people told me its on its way but it wasn't. Second time I went to the live chat, I got told I will receive an email to say either it will be a refund or a replacement but never got anything. Honestly fed up. I just want some sort of communication after you have deducted 59.99 off my bank account.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Rattana C.
Rattana C.asked
Cotton On Online Store

Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!

No answers
Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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