Reviewer Photos & Videos
- Cotton On Online Store
Wrong items reccieved. No refund or new item sent.
Ordered 3 facemasks and paid for express shipping as the khaki one was required by the 15/1. Reccieved the items shown in the picture. Would not have made the order at all if khaki mask would not arrive by 15/1. Sent wrong item and informed they were out of stock by live chat and that they wouldn't refund postage or accept the items returned. Absolutely disgusted, as am unable to physically shop at the moment, and had informed them of this. So have useless items and am out of pocket for the express post, and have no way of getting the item required by the date required.
Poor quality and fit
The womens underwear has a crotch diameter of 2cm... who the hell has a Female Reproductive System that narrow! Not worth the money and poor fabric quality too. And by the way... I hate being asked if I want add on purchases such as cheap over price lollies, water, bags and charity donations!
I’m am beyond disappointed at cotton ons small af sizing!!! I’m a size 14 and received size “14” jeans that are literally the equivalent of size 10 Jean. I’m so disgusted that cotton on have changed their sizing to exclude women with bigger body types! Never shopping there again :(
- Cotton On
Be great if specified that these were for children
Absolutely disappointed that nowhere did it state on the page that these face masks were for children! Can't return either.
Course it's tiny. For kids.
Piece-a-crap mask too small.. Course won't do a refund considering its been on ma mug... scam of the century.
horrible this online thing is horrible !
cotton ons online website SUCKS it says that if you sign up to cotton perks you will get free delivery and they give you a promo code right? Yes they do but when i entered the code it said promo code NOT VALID! I tried and tried again still not valid!! Their clothes are nice I guess but NOT their service!
I bought 2 camis on line and they are not the same as previously purchased - size and material. They are for a short body and do not run to my size. Almost 2 inches shorter than previously purchased. Not happy. I have wasted my money.
Super Slim Ankle Grazer Track Pants
I’m reviewing this product here because Cotton On make no provision for reviews on site- not even for members. Kind of speaks volumes, doesn’t it?
The trackie dacks are advertised as ankle grazers. Well, at 175cm I’m of average height- not especially tall- and I don’t call ending 8cm above my ankle “ankle grazing”. I call that “mid calf”. They’re not particularly slim fitting either- particularly on the lower leg- what there is of it.
I got these 1/2 price for round the house, otherwise they’d be going back.
If you intend to wear them out of the house and aren’t short- don’t buy them!
- Cotton On Online Store
Quality has deteriorated over the years
I have been wearing Cotton on Active 7/8 tights for around 10 years.
Recently (last 2 years) the quality has decreased, as well as the sizing.
As a size 16-18 I used to wear the XL tights. They were thick, soft and stretchy. I recently bought an XL pair and couldn't fit into them, despite not putting on any weight and still fitting the old XL ones. So I bought both the 2XL and 3XL to see what they were like. The only difference in sizing was in the ankles (baggy on the 3XL). One pair of 2XL were bigger than the 3XL in the waist. The stitching ...
"couriers please" needs to go.
I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.
Damaging to Young Women's self image
In an age we're we are trying to teach young women to live the way they are made, and that a"Barbie" body is not good. Cotton On is teaching them that if they are not a size 14 they are too big to wear fashion intended for today's youth.
Today I had to watch my young adult cry because she can't shop where her friends do.
What a rip off
I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.
- Cotton On Online Store
Pretty perfect summer dress
I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.
Express shipping makes NO DIFFERENCE
I payed extra for express shipping and still did not arrive till the following week. I ordered on a Monday, and it was supposed to take 2-3 business days, but instead took 6 business days. Extremely disappointed.
tacky jeans and wring sizing
i ordered 6 items of clothing online and only three were actually tolerable, both pairs of jeans were made of cheap material and didn't even fit right even tho I ordered them in my size, the pink shirt ordered came to me in brown and the shorts were way to loose around my waist even tho i ordered them in a size too small. don't think i will be shopping there again anytime soon.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
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|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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