Reviewer Photos & Videos
I had been using CottonOn for years now and enjoyed there wide range for affordable prices but the last couple of orders I've been disappointed.
Clothing has had holes along with a tear and most clothing looking unfinished as there's string hanging off in most sections.
Products not as good anymore
I used to buy a lot from Cotton on a few years ago but their range has changed and they don't stock anything like I used to get. eg t-shirts don't have the variety of logos etc. and the sizing is all big and baggy. What used to be Adele trackpant is limited if at all. No more nice cargo pants and the longer style silky t-shirt has been replaced by the 'Kris' which hasn't got the longer back. It's all rubbish. I used to spend a lot of money in Cotton on but they've gone downhill badly. Maybe since COVID not getting the range from China? Won't be buying there again as I'm not a teenager and it looks like that's all they're catering for now.
Not worth the purchase
Bought a black, brown and khaki Comfort Knit Mid Length Bike Short worn a few times unfortunately to find ALL my tights knit fall apart literally at the seams comfy but what a shame, would not recommend the money nor the quality. Threw them out cause the store could and would not give me a refund.
Been ordering my product since Sep I haven’t received the product at all it been over 3-4 weeks and filing a dispute against them hasn’t helped at all none of customer service will bother helping my enquire whereabouts my parcel has been and it Unfair it over like $153 and conversation is been copy and paste worth of stuff and making excuse… and the false tracking code with courier please with someone else old register code not mine! It make me mad that I have never had any trouble and experience from them before it disappoint me so much, and concern if the parcel are accurate and correct.I have no patience to provide my answers from them without no support and dispute from them at all!
The reviewer stated that an incentive was offered for this review
- Cotton On Online Store
Took very long time to deliver
I place order last two weeks not even process. I just imagine when will it come. This will be my first and last experience purchase online with cotton on.
Great products but very wasteful
Cotton On products have a great range of style and sizes that are affordable and appealing. I’m petite and their smaller sizes and range are a great fit.
Due to lockdown, I recently made a large purchase through the online store. When I received them, the products themselves looked great, but I was disappointed by the amount of waste. Each item came individually packaged with a plastic bag and each underwear it’s own plastic hanger. Ok, a few of the plastic bags are made from 90% recycled plastic, which is something, but I don’t see the neces...sity. Additionally, soft plastics can only be recycled if it is taken to the appropriate REDcycle bins. I can’t imagine a lot of people would be bothered or live close to these bins. The company’s attempt of trying to be environmentally conscious is counterintuitive when they are contributing to more waste with the plastic hangers, which are not recyclable, and again, not necessary. This is really concerning to me, because I can’t imagine how much waste each retail store is creating when the clothing is shipped like this to them from the manufacturers and warehouses. I would have preferred it if they just packaged all my items as is in the cardboard box that they came in anyway. Cotton On has a long way to go in reducing their environmental impact.
- Cotton On Online Store
So many sale items so little time..
Everytime I go into a shopping centre without fail I walk into a Cotton On store. I like the variety of clothing they have & always seem to find something I like.
Unfortunately with the current state of the world, you just can't walk into a retail store anymore & now online shopping is the new norm so I decided to check out Cotton On online.
And I truly did not expect that i'd be spending close to an hour goin' thru their wide selection of clothing & buying numerous items as I was lucky enough to visit the site during a big sale. Their online...
- Cotton On Online Store
Love the clothes.. but the sizing?!!
I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking
Delivery so slow compared to other retailers. Don't bother paying for express!
Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.
Don't pay for express shipping
I have made two orders with Cotton On online and both times I paid for express shipping just for it to be really late. My latest order should have been delivered today but I didn't even get a shipping confirmation or tracking number. After contacting their live chat, someone was able to give me a tracking number but it hasnt even been loaded into Couriers Please system so who knows where it is or when it will arrive. I'm pretty annoyed with myself for ordering again online, hopefully I won't forget next time I have the urge to buy cheap bad quality clothes.
Good but some flaws
Cotton on sells some really nice things, but it’s a little messy eg. My pleated skirt had some loose thread, and the shipping takes a while.
This is so easy to navigate and fast shipping
It was so easy to navigate the website and the subheading under topics made it easy to find products. The product quality is amazing and would definitely buy from here in the future
Cotton on is a staple
Cotton on is an easy-to-navigate website, with an easy menu in order to find everything one could need. There range is great, due to being able to access a number of the cotton on brands from one website. The quality of the products is great. It is exactly what you would expect for the price and all products look exactly like the picture
Pretty good for the price
Always friendly when I walk in. The products are good for the price and I always find a couple of good items when I go into store. The curve range is good, I just wish there was more of it!
Course it's tiny. For kids.
Piece-a-crap mask too small.. Course won't do a refund considering its been on ma mug... scam of the century.
Questions & Answers
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
Get an answer from our members
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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