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Cotton On
2.3 from 432 reviews · View Statistics
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Reviews

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"couriers please" needs to go.

published

I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.

Product Quality
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Laura M.
Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Jessica Sampson
Jessica Sampson
  • 15 reviews
  • 14 likes

Several brands under one umbrella; I usually find something cute

published
Product Quality
Incentivised Review No
Return Claim MadeNo
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Julieanne McQuillan
Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCotton on Tuggarah
Sizing True to size

So easy, so reliable!

published

Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Eva
EvaMid North Coast, NSW

Wrong item

published

Ordered 2 jumpers and 2 packets of 2-pack BIYS TRUNKS, got 2 jumpers and only ONE packet of 2-pack GIRLS TRINKS. The local stores can’t help, customer service number is blocked because of COVID19, on 144 number in a queue which changes every minute and gets longer!!! Frustrating!!,

Product Quality
Incentivised Review No
Return Claim MadeNo
mny
mny
  • 5 reviews
  • 1 like

Perfect loungwear

published

Took about a week to receive the clothing and love everything I got. All pieces were as advertised and will buy more in the future. Just wait for a sale and it's worth it

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Perfect sizing, but terrible for the earth

published

The sizing and clothes themselves were perfect. The issue I had was with the amount of plastic used to wrap each individual item. Is Cotton On able to wrap several clothes in one singular piece of plastic before shipping it to the same address? It seemed unnecessary to create such a large amount of plastic rubbish for my one order :(

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
CaroUber H.
CaroUber H.Sydney, NSW
  • 3 reviews

PRICES TOO HIGH

published

I used to buy in Melbourne but now i moved to Sydney and it seems like is so expensive. Also you buy tshirts for $25 and one week later is $5. It seems like you just need to wait what's left but it also means the overcharge is insane.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWestfield
Sizing True to size
Product Appearance As advertised
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Teresa Bartholomeusz
Teresa BartholomeuszGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Great service

published

The clothing in this store are reasonable for their price. The quality is usually a bit under decent but it also depends on the item you are buying. I was satisfied with level of the store but I see improvement/

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Olivia
Olivia
  • 4 reviews

Love love love

published

The stores are well lated out and easy to navigate making it simple to find what you need. Cotton on is working on their size inclusivity which is great fr everyone. The quality of the products is made to last at an affordable price :)

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationPenrith
Sizing True to size
Product Appearance As advertised
Lauren
LaurenGreater Melbourne (Metropolitan), VIC

My favourite clothes store!

published

Very nice clothes for every style! Cotton On is my favourite clothes store because they have cheap clothing that is also cool and (most of it) is good quality! They have a big range of clothing to suit every style and they also have some makeup and fun stuff. Would totally recommend!!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sizing True to size
N H.
N H.
  • 2 reviews

Snatched a bargain!

published

Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCotton on
Sizing True to size
Product Appearance Not as advertised
Jess
JessMetropolitan Adelaide, SA
  • 21 reviews
  • 6 likes

Arrived in good time and packaged well

published

I had a couple children's birthday coming up and look at the Cotton On online store to see what they had. I found the website easy to navigate. They had some great sales on at the time. I took the opportunity to buy some personalised items and spending over $60 gave free shipping. I received the items a week later, they were packaged well which I was pleased with given I had purchased breakables. I wouldn't have paid full price the the items but with the sale price I can't complain! I would shop online with them again

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
coffeeandclothes
coffeeandclothes
  • 2 reviews
  • 1 like

Decent prices but falls flat for body diversity

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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