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Cotton On
2.3 from 453 reviews · View Statistics
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Reviews

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Laura M.
Laura M.Southwest, VIC

Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?

published
Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Julieanne McQuillan
Julieanne McQuillan Sydney Surrounds, NSW

So disappointed

published

Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?

Product Quality
2/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCotton on Tuggarah
Sizing True to size

So easy, so reliable!

published

Always love going online for one thing and checking out with many. It's estimate delivery is accurate, well packaged and great sizes and variety of choice. One of my fave places to shop!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
mny
mny
  • 5 reviews
  • 1 like

Perfect loungwear

published

Took about a week to receive the clothing and love everything I got. All pieces were as advertised and will buy more in the future. Just wait for a sale and it's worth it

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Perfect sizing, but terrible for the earth

published

The sizing and clothes themselves were perfect. The issue I had was with the amount of plastic used to wrap each individual item. Is Cotton On able to wrap several clothes in one singular piece of plastic before shipping it to the same address? It seemed unnecessary to create such a large amount of plastic rubbish for my one order :(

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
CaroUber H.
CaroUber H.Sydney, NSW
  • 3 reviews

PRICES TOO HIGH

published

I used to buy in Melbourne but now i moved to Sydney and it seems like is so expensive. Also you buy tshirts for $25 and one week later is $5. It seems like you just need to wait what's left but it also means the overcharge is insane.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationWestfield
Sizing True to size
Product Appearance As advertised
Olivia
Olivia
  • 4 reviews

Love love love

published

The stores are well lated out and easy to navigate making it simple to find what you need. Cotton on is working on their size inclusivity which is great fr everyone. The quality of the products is made to last at an affordable price :)

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationPenrith
Sizing True to size
Product Appearance As advertised
Lauren
LaurenGreater Melbourne (Metropolitan), VIC

My favourite clothes store!

published

Very nice clothes for every style! Cotton On is my favourite clothes store because they have cheap clothing that is also cool and (most of it) is good quality! They have a big range of clothing to suit every style and they also have some makeup and fun stuff. Would totally recommend!!

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
N H.
N H.
  • 2 reviews

Snatched a bargain!

published

Clearance store in Sydney, Market City and purchased 2 t-shirts for $10. Service was prompt, although the store is quite hard to walk around and freely look at the clothes due to limited space.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationCotton on
Sizing True to size
Product Appearance Not as advertised
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Jess
JessMetropolitan Adelaide, SA
  • 21 reviews
  • 6 likes

Arrived in good time and packaged well

published

I had a couple children's birthday coming up and look at the Cotton On online store to see what they had. I found the website easy to navigate. They had some great sales on at the time. I took the opportunity to buy some personalised items and spending over $60 gave free shipping. I received the items a week later, they were packaged well which I was pleased with given I had purchased breakables. I wouldn't have paid full price the the items but with the sale price I can't complain! I would shop online with them again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Love the store. Blazer I bought wasn't very practical though. A Heads Up.

published

ok easy to navigate satisfied with the range of products available but for anyone looking to get the relaxed blazer, just a heads up: it doesn't have any working pockets. also it's super thin so it's more spring wear or autumn wear when its super warm or you can wear a jumper inside or something. it didn't turn out how i expected it to but thats mostly my fault for not checking it out properly and just looking at style. if you're just after style and fashion then this blazers sick but if youre after practicality then this isn't the blazer for you.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Knockout
KnockoutSouth East Queensland, QLD
  • 4 reviews

Click and collect is super easy

published

Hadn't used their click and collect before - but got a voucher and noticed it can be used online. Online seems to have some HEAVILY discounted stuff compared to instore; I've ordered twice now and click-and-collected to the store near my work.

Only downside is that it takes a few days to prepare; the stock mustn't come off the shelves, must come from their central distribution warehouse with their next stock shipment or some-such.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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