1 photo
Cotton On
2.3 from 436 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Cotton On? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

1.0
10 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(10)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Nicole
NicoleSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Never received items

published

I placed an order online only to receive 2 items out of 10, and have been charged the full amount of all 10 items.
I have sent numerous emails and used the online chat option with extremely limited assistance.
One assistance refund me only a small portion of the total amount and has since not responded once I advertise this is incorrect.
I will continue to send emails until someone either picks up the phone to speak with me or refunds me my money after all its only fairconsideringI neverreceivedthe products!!!

DO NOT USE THE ON LINE PURCHASING OPTIONS IN CASE YOU END UP IN THE SAME SITUATION

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised

Missing Items

published

Last month I ordered a journal online, I received an iPhone 6 case instead. This month I ordered 14 items, I'm missing 8 items from my order. I spoke to Yumna on chat, Yumna advised me she couldn't assist me for 24 hours because she was assisting 6 other people - why would you accept my chat request for assistance then? I spent nearly $300 on this order, I placed the order 3 days ago with express shipping - I'm not willing to wait for 24 hours just so they can contact someone to begin an investigation which could take however long. Would never order from the Cotton On Group online ever again, two issues within two months related back to warehousing issues is terrible. Stay away

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Nhan Huynh
Nhan Huynh
  • 7 reviews
  • 1 like

Horrible Return services

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Soooooooo dismayed - Poor design - Poor quality

published

Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Jen_Mortimer
Jen_Mortimer

Received refund six weeks later

Minds
MindsSydney, NSW

Terrible returns /refunds online service

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Sio
SioAU
  • 2 reviews
  • 1 like

Sent wrong items, no response

published

Was sent the wrong order, shipped late at that. Two weeks later and I've emailed twice. Recieved nothing but an automated email asking if my enquiry had been resolved yet and suggesting I check the faq.

Shipping
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
gemma
gemmaSouth East Queensland, QLD

Worst Service

published

I ordered a bunch of stuff 5 weeks ago. It took 1 week to be dispatched another week to get here. When I finally got it I decided to return it. I used their shipping returns and it did not move on the tracking for 3 weeks. I opened a dispute with Paypal as Cotton On refused to even reply to my emails. Lone behold that they emailed me back saying I would be receiving a refund yet it is nowhere to be seen. So disappointing, hire more staff if you can't handle the volumes of online orders.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Sandy
SandySydney Surrounds, NSW

Don’t buy cotton on online - online returns will never see your money again!!!

published

Avoid online store. Even if you follow their advertised return policy, they still won’t process refund 3 weeks after receipting return and acknowledging refund is due. This is illegal. You can’t contact them by phone nor email. Avoid online store.

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
mocca
mocca
  • 39 reviews
  • 12 likes

Absolutely appalling

published

Just received my t-shirt back apparently was to cottonon was stained this company is very deceitful, as from these photos you can see they are in perfect condition and tag still attached and obviously have not been worn at all, best you by elsewhere, this company is very greedy

  • Thumbnail
  • Thumbnail
Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Clothing Shops & Brands

Find out how Cotton On compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
angryt
angrytGreater Melbourne (Metropolitan), VIC

broken products and nonsense customer service

published

I purchased 3 pairs of black lace underwear from cotton on body, they are completely screwed up and disproportionate, one side is around 15 cm and the other 19 I think the customer service is nonsense I have tried to refund and complain which has all been ignored I want money back or new CORRECT underwear, however I am now out 35 bucks for something I cannot wear, I tried emailing and live chatting which was all ignored , I cannot afford calling as I WASTED all my money on these underwear

  • Thumbnail
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store Locationchadstone cotton on body
Product Appearance Not as advertised

Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

See all Cotton On questions

Get an answer from our members

Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
Visit official website

Other Clothing Shops & Brands

Previous
Next
See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.