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Cotton On
Online Store, Retail Stores (See All)
Last month I ordered a journal online, I received an iPhone 6 case instead. This month I ordered 14 items, I'm missing 8 items from my order. I spoke to Yumna on chat, Yumna advised me she couldn't assist me for 24 hours because she was assisting 6 other people - why would you accept my chat request for assistance then? I spent nearly $300 on this order, I placed the order 3 days ago with express shipping - I'm not willing to wait for 24 hours just so they can contact someone to begin an investigation which could take however long. Would never order from the Cotton On Group online ever again, two issues within two months related back to warehousing issues is terrible. Stay away
- 7 reviews
- 1 like
Took 2 months and no money returned back yet. The jacket is supposed to be size M but in fact very big like size XL. Unbelievable how they get it wrong. There's no return confirmation or selection to make sure what item is returned for what reason. The process is so flimsy based so much on a chain technology by Auspost, risking a lot of things can go wrong and human errors. I feel horrible whether it would get back to them and I will get refund because I get no receipt. This is the first time I got to take a photo of what I return just in case ...
Read morebecause there are no other ways to know what's actually being returned in the box. Customer service chats are bad, inexperienced and not sensitive or compassionate. Auspost took 1 month to post it back. They (CottonOn) is taking another month and I still haven't got money back. They do have great variety and cheap prices but I don't want a horrible purchase experience again. No.
- 3 reviews
- 3 likes
Purchased a pair of white jeans online. They were TERRIBLE! The colour was a white/grey like it was washed in a load of dirty water. The jeans were soooo thick and heavy, heavy, too heavy. The waist was up around my mid rib cage but the waist was too small. They were a mess. Sent them back after a very difficult search to actually find out how. Now waiting for refund. Its four weeks now.
Questions & Answers
Do want someone you can model your clothes?
Still haven't received the tracking number after purchase it and been almost 3 weeks now , very disappointed!!!!!!
Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!
The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘
I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?
Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !
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Details
 Cotton On Online Store1.6(220) | Cotton On Retail Stores2.4(77) | |
|---|---|---|
| Category | Online Shops and Clothing Shops & Brands | Physical Shops and Clothing Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $60.00 | |
| Mens / Womens Clothing | Mens and Womens | Mens and Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | AfterPay | AfterPay |
| Clothing Type | Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear | Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear |
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Received refund six weeks later